The RealReal (therealreal.com) has a 4.0 out of 5 rating on OK.one, based on 237 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 71% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 58% of negative reviews. Last updated 2026-08-10.
Very pleased with this purchase, item as described and delivery was well done.
We're so pleased to hear that you were very happy with your purchase and that the item was as described! It's also wonderful to know that the delivery was well done. Thank you for your positive feedback.
I have been buying on the realreal for years now and the majority of the time, I must give it five stars however there has been times when selling on the realreal it's been a problematic with descriptions of the item that are wrong. Buying has been great but there shipping has gone up again. One more thing with their designer bags they should do like fashionfile and give the option without charging you to return the bag if you don't like it. I still would give it 5 stars.
Really impressed with the text support. It’s always fast and as of late has been resulting in positive resolutions.
We're so glad to hear that our text support has been consistently fast and effective in resolving your concerns! Thank you for sharing your positive feedback.
The customer care was very helpful with my return. They went above and beyond to help me with my situation. I am very grateful
It was great and the return was easy too.
measurements were accurate, prompt shipping, packaged well.
To expensive
Beautiful belt that was in amazing condition! Love the tracking updates and customer service along the way
Navigating on the website was user friendly and shipment arrives promptly.. Prices are a little over priced for pre owned items..with excessive wear.
Fast shipping, items as described
Fastest shipping I've seen, great consignment products in good quality and overall just a clean shopping experience
Exceptional service, great inventory and selections, and prompt customer service. I’m a new customer and very happy.
I have never had a bad experience shopping with the real real
Shoes arrived in great shape and as advertised. Price was excellent.
I had a great experience purchasing my Louis Vuitton pouch from The RealReal. The item arrived exactly as described, in excellent condition, and the authenticity gave me peace of mind. The ordering process was smooth, shipping was fast, and the packaging was secure. I'm very happy with my purchase and would definitely shop with The RealReal again for luxury items. If you're looking for authentic designer pieces at a great value, I highly recommend giving them a try.
Necklace came as desired however it was bent to put it in cosmetic packaging. As the necklace is herringbone it doesn't fold prettily and it looks like the packer had to bend it to make it loop through the tissue paper. I was able to fix it so it is fine but perhaps add training that herring bone pieces should either be shipped flat or allows to twist however they want when packing.
TRR has a vast and diverse collection of luxury brands which I love, the scale in which y’all use to determine quality is accurate and prices are reflected. The smallest thing is that sometimes measurements aren’t always accurate. 1/4” can make a difference. Would be nice if you list on clothing, if an item has been altered or not. Overall great!
237 reviews matching