Shipping was quick
Shipping was quick ! Cute dress !
About The RealReal
Data updated- Website
- therealreal.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 237 reviews
- Replies to negative
- 58% (29/50)
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Is The RealReal legit?
The RealReal (therealreal.com) has a 4.0 out of 5 rating on OK.one, based on 237 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 71% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 58% of negative reviews. Last updated 2026-08-10.
What people say
The site is amazing very good and great…
The site is amazing very good and great deals. Everything that i bought came out perfect. Truly recommend
The dress smells musty and is not a…
The dress smells musty and is not a size 3x. I have had three Mac Duggal size 18s and they have all fit. This fits as a 16.
Multiple issues and good tesolution…
I was shipped the wrong size in an item so I kept going back and forth because I wanted the correct one that I ordered. I got help and they found that it was mismarked. Also I didn’t feel that I should have to pay the return shipping since it was real real issue that I was returning and I got help with that which I appreciated.
I love the belt
I love the belt. Very nice and in great condition.
Happy with my purchase
Happy with my purchase. My item came as described.
The second time I have ordered…
The second time I have ordered something and the sizing is wrong than what is posted. Just disappointing when you really loved an item
My item was an incredible bargain
My item was an incredible bargain, beautifully packaged and in pristine condition, better than described. As a first time purchaser, I am now a true TRR fan.
Best site ever!!
Best site ever!!! Great Quality I definitely recommend!
The RealReal has hard to find clothing…
The RealReal has hard to find clothing from some of the best designers from around the world. I always look here if I'm looking for a rare item. Fast shipping and great prices, what more could you ask for. Will continue to shop on the RealReal for years to come.
Customer service rep was very helpful
Customer service rep was very helpful. They gave me two different options for what to do with my issue. They had an excellent polite customer service.
Jilian was great
Jilian was great ! Wonderful experience
Reply from The RealReal2026-08-04
We are so delighted to hear that you had such a wonderful experience with us. We truly appreciate your positive feedback!
This was my first time ordering from…
This was my first time ordering from this company and I absolutely loved the items I got! Amazing quality.
Reply from The RealReal2026-08-04
We're so pleased to hear that you absolutely loved the items you received and were impressed with the amazing quality! Thank you for your wonderful feedback.
Do you read your reviews ?
Don't think you even read reviews ... Shopping is fun on TRR and I enjoy it. It would be great if instead of listing items at S, M, L, if the actual size , when available was listed. Medium is a size 6 or 8 so often I end up sending back an item due to not having information that is clearly listed on the size tag. selling was a bummer. My items were lost and I was told they were not included in the box and the security camera at TRR confirms that. That is untrue. My item, an expensive one, WAS included and it's somehow now listed on eBay in Chicago. Someone who works there took it. Unprofessional and I won't sell again
Product was so accurate to the picture…
Product was so accurate to the picture and the quality and service was great
Reply from The RealReal2026-08-04
We're so pleased to hear that the product was accurate to the picture and that you found both the quality and service to be great! Thank you for your wonderful feedback.
This dress was misrepresented
This dress was misrepresented. It was listed as a Medium, but the actual garment was a size 2. The measurements on the listing were also inaccurate and impossible for the dress. Had the correct size and measurements been provided, I never would have purchased it or incurred a restocking fee. Charging a restocking fee when the listing itself is incorrect is unfair. Please ensure your sizing and measurements are accurate.
Absolutely loved my purse like new to…
Absolutely loved my purse like new to be honest
Reply from The RealReal2026-08-04
We are so happy to hear that you absolutely love your purse and that it arrived in like-new condition! We truly appreciate your wonderful feedback.
Great buy
Great buy. Arrived quickly.
Reply from The RealReal2026-08-04
Thank you for sharing your wonderful feedback!
The whole experience was seamless
The whole experience was seamless. From finding what I wanted, to receiving the necklace and it being exactly what was advertised. I couldn’t be happier
Reply from The RealReal2026-08-04
We're so happy to hear that your entire experience was seamless and that the necklace was exactly as advertised! It's wonderful that you couldn't be happier with your purchase.
I recently dealt with a customer…
I recently dealt with a customer service issue. the representative, Adam, handled it efficiently and courteously.
Reply from The RealReal2026-08-04
We're so happy to hear that our team provided you with such efficient and courteous service. We appreciate you sharing your positive experience!