Often times you list shoes for women…
Often times you list shoes for women but really be for men. There is a huge difference between a Womens 9 and a man's 9. Then the customer has to pay for the return shipping. Its a scam!!!
About The RealReal
Data updated- Website
- therealreal.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 237 reviews
- Replies to negative
- 58% (29/50)
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Is The RealReal legit?
The RealReal (therealreal.com) has a 4.0 out of 5 rating on OK.one, based on 237 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 71% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 58% of negative reviews. Last updated 2026-08-10.
What people say
Found a great item at a great price
Found a great item at a great price! Shipping time was fantastic! Thank you!
Reply from The RealReal2026-08-04
We are so happy to hear that you found a great item at an excellent price and that the shipping time was fantastic! Thank you for your kind words.
I love the real real
I love the real real, good deals all the time.
Reply from The RealReal2026-08-04
We're so pleased to hear that you love our selection and are finding great deals! Thank you for your wonderful feedback.
Quick shipping and good description
Reply from The RealReal2026-08-04
We truly appreciate your positive feedback! We're so glad to hear that your order arrived quickly and that the description was helpful.
Excellent transaction
Excellent transaction. Item just as described. Thanks.
Reply from The RealReal2026-08-04
We're so happy to hear that you had an excellent transaction and that the item was just as described. Thank you for your positive feedback!
The dress fit perfectly
The dress fit perfectly, was in excellent condition and came super quickly. No complaints whatsoever.
Reply from The RealReal2026-08-04
We're so happy to hear that your dress fit perfectly, was in excellent condition, and arrived super quickly! We truly appreciate your positive feedback.
Very disappointed with the QC of one of…
Very disappointed with the QC of one of the items. The item should never had been offered due to its terrible smell..
typo made in address
typo made in address - '738' instead of '739' for street address. i tried IMMEDIATELY to change it - no help from RealReal.
Love!!! Great purchase!
So thrilled with this coat. Gorgeous!
Reply from The RealReal2026-08-04
We are so happy to hear how thrilled you are with your coat! Thank you for sharing your wonderful feedback with us.
I LOVE LOVE LOVE my bag..it was in even…
I LOVE LOVE LOVE my bag..it was in even better condition than I anticipated. I've gotten so many compliments on this bag
Reply from The RealReal2026-08-04
We're absolutely delighted to hear how much you love your bag and that it arrived in even better condition than you anticipated! It's wonderful to know you've received so many compliments on it.
Sizing very off!
Good experience
I've come to trust this vendor now this being my second major purchase. The product was received as shown and described. I like the website, which provides good description, lots of pics, authenticity guarantee, and customer support. I haven't yet had to return anything but feel the terms are fair based on what I read. So for me, all good so far.
Great value
All the items were better then the listing said, got them for a great price too!!
Reply from The RealReal2026-08-04
We're so pleased to hear that your items exceeded your expectations and that you found them at a great price! Thank you for your wonderful feedback.
It would be nice if there is a close up…
It would be nice if there is a close up photo that shows the fabric/texture.
Resolve issues
Resolve issues, answer inquires….both were perfect.
Reply from The RealReal2026-08-04
We are so glad to hear that we were able to perfectly resolve your issues and answer all of your inquiries. Your positive feedback is truly appreciated!
Easy transaction
Reply from The RealReal2026-08-04
Thank you for the feedback!
I still haven’t received the order…
I still haven’t received the order weeks later due to the courier not contacting me via sms, call or email. Upon checking the tracking, it says they’ve made multiple attempts to collect payment and deliver which is not true. No one even notified me of a payment. Very disappointed and although the fault is with the courier, surely the company should be aware and follow up on the issue.
Poor Return experience
The item that came was not as described (missing a strap). When I requested a return, I was not refunded the entire amount. Shipping was not included in the refund so I lost $16. This is ridiculous as the mistake causing the return was not mine
They are perfect 🩷
Absolutely love their service they are so fast. Love all the things I have ordered from them. And you don't have to worry about if they are real or fake. Everything is real 🩷🩷🩷
Reply from The RealReal2026-08-04
We're so happy to hear how much you love our service and the items you've ordered! It's wonderful to know you appreciate our speed and the authenticity of everything.
Great condition
Great condition - even better than initially stated on the website. I was pleasantly surprised. Kept me in the loop throughout the delivery process.