The RealReal (therealreal.com) has a 4.0 out of 5 rating on OK.one, based on 237 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 71% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 58% of negative reviews. Last updated 2026-08-10.
The bag was in disgusting condition. Caked up dirt on the interior and exterior, metal accents are so rusted/worn they look horrible. I don’t feel the extent of the dirt and wear was pictured accurately in the listing. Also, coach does free cleanings on leather bags so at the very minimum do that before sellling a purse that has caked up grime everywhere!
Reply from The RealReal2026-08-06
We're truly sorry to hear that the bag arrived in such poor condition and that it was not accurately represented. We understand your disappointment and frustration. Please feel free to reach out by email at [email protected] if there is anything we can do to assist you further.
We are so pleased to hear that you are happy with the amazing quality and service you received. We truly appreciate your positive feedback!
L
Lisa · 2 reviews · Verified · Experienced 2026-07-29 ·
★★★★★
The coat was listed as a medium but it…
The coat was listed as a medium but it clearly is a small I looked at it a lot on lone snd am very disappointed I also resent the restocking fee. I doubt i will purchase anything else on your dite
Reply from The RealReal2026-08-05
Thank you for sharing your experience. We understand how important it is to feel confident in the accuracy of an item’s description before making a purchase. We’re sorry this experience affected your trust and would like the opportunity to review your concerns. Please contact us at [email protected] with your order details for more assistance.
Everything I received from this site is exquisite! I am so satisfied and will keep buying more from them!
Reply from The RealReal2026-08-05
We're so pleased to hear that you find everything you've received to be exquisite and that you are so satisfied! Thank you for your wonderful feedback.
Fast delivery and extremely happy with staff and staff responses.
Reply from The RealReal2026-08-05
We're so pleased to hear that you experienced fast delivery and were extremely happy with our staff and their responses! Thank you for your positive feedback.
S
Scott · 5 reviews · Verified · Experienced 2026-05-21 ·
★★★★★
Always great service and quick…
Always great service and quick shipping. This is a great company.
Reply from The RealReal2026-08-06
We're so pleased to hear that you consistently receive great service and quick shipping! Thank you for your wonderful feedback.
Thank you for your feedback. We’re sorry your order took longer than expected to arrive. We understand how frustrating delays can be. Please contact us at [email protected] with your order details so we can take a look.
The packaging was not good. The box at the UPS pickup spot was already showing a hole and I could see my product through it. The tape needs to be tighter bound.
The dust bag is terrible quality - the drawstring from one side slipped out immediately as I left the store.
Good thing: The bag I ordered is in amazing condition.
Just wish it was packaged well and in a decent dust bag not this flimsy Realreal one
Reply from The RealReal2026-08-05
Thank you for your feedback. We're glad to hear you love the bag and that it arrived in great condition. We're sorry to hear about the packaging and dust bag issues, and we appreciate you sharing these details so we can continue improving. Please contact us at [email protected] if you'd like us to look into this further.
I ordered a $12,000 watch and not only does it not work, but there are no papers to verify that it was actually purchased from Van Cleef and that it is real. Also, I tried to get extra time in order to get a quote on repairing the watch but was only allowed one extra week, so I decided to just return the watch and forget about it.
Reply from The RealReal2026-08-05
Thank you for your feedback. We’re sorry to hear about your concerns. Please know that every item is authenticated by our experts before being listed, and our pieces are pre-owned, so original papers or accessories may not always be available. Please contact us at [email protected] if you’d like us to review your order further.
Was smooth from ordering to receiving of bag .bag is in great shape .
Reply from The RealReal2026-08-05
We're so pleased to hear that your experience, from ordering to receiving your bag, was smooth and that your bag is in great shape! Thank you for your wonderful feedback.
The item I received had stains and blemishes not disclosed on the listing. It was listed as Excellent and there weren’t a lot of photos to show them
Reply from The RealReal2026-08-05
Thank you for sharing your feedback. We're sorry the item you received did not match the listing as expected. We understand the importance of clear photos and accurate condition details, and we appreciate you bringing this to our attention. Please contact us at [email protected] so we can assist further.
The Real Real use to be a great company, now is a mess, the descriptions is wrong most of the time, the size is wrong sometimes its a mens item, when you sell they literally give away yours stuff but their prices remain high. I opt for second day and items arrive a week later. nos a great experience anymore.
Reply from The RealReal2026-08-05
Thank you for sharing your feedback. We’re sorry to hear your recent experiences have not met your expectations. We understand the importance of accurate descriptions, sizing, pricing, and timely delivery, and we appreciate you sharing these concerns. Please contact us at [email protected] with any specific order details so we can look into your experience further.
