The RealReal (therealreal.com) has a 4.0 out of 5 rating on OK.one, based on 237 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 71% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 58% of negative reviews. Last updated 2026-08-10.
My first and last purchase with The RealReal. UPS conveniently lost my package, traveling from New York to New Hampshire, so a grand total of 5 whole hours away, and I am having to stay on top of The RealReal to even get updates on what is going on. No refund yet, no update on what happened to my package, and I doubt I will ever see what I purchased. Horrible all around. I wish these companies would stop using UPS to ship their valuable packages. I have never had so many problems receiving packages as I do with UPS. I also shouldn’t have to nag the company that said they would look into it and open a claim with UPS to get information about what is going on when I’ve already paid.
Reply from The RealReal2026-08-05
Thank you for sharing your experience. We’re sorry your order has not arrived as expected and understand your concerns regarding the investigation process. We’d appreciate the opportunity to review the details and help address your concerns. Please contact us at [email protected] with your order information.
Handbag was in like new condition! She was gorgeous, smelled brand new and was absolutely everything I’d hoped for but better!!! Second purchase from TheRealReal and will definitely be a return customer in the future!
Reply from The RealReal2026-08-05
We're so thrilled to hear that your handbag was everything you hoped for and more! It's wonderful to know you'll be a returning customer.
Was sent three items with issues. One the wrong size shoes was sent and the others the descriptions on the site were completely wrong.
Reply from The RealReal2026-08-05
Thank you for sharing your experience. We’re sorry the items you received did not match the listings and that there was an issue with the shoe sizing. Accurate descriptions are important to us, and we’d like the opportunity to review this. Please reach out to us at [email protected] so that we can help make this right for you.
I have been shopping TRR for maybe a decade now and in the beginning it was 5 stars. now it is hit and mostly miss. I have received the wrong size shoes more times than the right ones. I bought a Prada monolith (my dream shoe) listed as good. and the dang sole was detaching. I most recently purchased a London fog tote and the condition was listed as very good and it had strings coming off the straps I had to cut off and it was a little banged up. The MK tote was very good, I bought that in the same order. That is what I mean by hit and miss. I have purchased clothing that were the wrong material, wrong color, wrong measurement, their techs need to get an SOP or something. I use the filter for very good and on up. or else it is a Real Real gamble. It's such a gamble like going to the casino except when you win you get an amazing find, rarely, and when you lose you get something one step up from the bins or it would never fit, most of the time. Also I have sold with them and you get pennies, I got $7.00 on the most recent consignment.
Reply from The RealReal2026-08-05
Thank you for sharing your honest feedback and for being a longtime customer. We’re sorry to hear that your recent experiences have been inconsistent. We understand how important accurate descriptions, sizing, and condition details are when shopping pre-owned luxury items. Please contact us at [email protected] with your order details so we can review your concerns and assist.
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Nam Cao · 2 reviews · Verified · Experienced 2026-07-28 ·
★★★★★
NWT dress
Dress quality is as expected
Reply from The RealReal2026-08-05
We're glad to hear the dress quality met your expectations. We appreciate your feedback.
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customer · 4 reviews · Experienced 2026-08-04 ·
★★★★★
Excellent happy
Reply from The RealReal2026-08-05
Thank you for your kind words! We're delighted to hear you had a great experience and that you're happy with your purchase.
Quality was amazing. Delivery time was amazing and prices are amazing. Will be coming back to do more shopping. I get so many compliments on the purse. Love it
Reply from The RealReal2026-08-05
We're so happy to hear you love your purse and receive so many compliments on it! It's wonderful that you found the quality, delivery, and prices to be amazing. We look forward to your next visit!
Fast delivery and packaging and items even better then described.
Reply from The RealReal2026-08-05
We're so pleased to hear that you experienced fast delivery and that your items and packaging exceeded your expectations! Thank you for your wonderful feedback.
Some dimensions do not seem to fit the description of item. Some descriptions do not correspond with picture provided.
Reply from The RealReal2026-08-05
Thank you for your feedback. We’re sorry to hear that some item measurements and descriptions did not align with your expectations. Accurate details and photos are important when making a purchase, and we appreciate you bringing this to our attention. Please contact us at [email protected] with your order details so we can review your concerns.
Nice shipping! Good description except was listed “excellent” despite having a couple minor flaws that I would have liked to know about beforehand. Love the dress overall.
Reply from The RealReal2026-08-05
Thank you for your feedback! We're so glad to hear you love the dress and that your order arrived quickly. We also appreciate you bringing the condition details to our attention. We strive to provide accurate descriptions, and we're sorry the item didn't fully meet your expectations based on its listing. If you'd like us to look into this further, please reach out to us at [email protected] with your order details. We'd be happy to help.
Shipping took very long time and most of the quality is not accurate.
Reply from The RealReal2026-08-05
Thank you for taking the time to share your concerns. We’re sorry your order experience did not meet expectations. We value feedback regarding shipping and item quality and would appreciate the opportunity to review your experience. Please contact us at [email protected] with your order information.
