The RealReal (therealreal.com) has a 4.0 out of 5 rating on OK.one, based on 237 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 71% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 58% of negative reviews. Last updated 2026-08-10.
The gucci bag was a gift for my sister and she loved it was in great condition
We're so happy to hear that the Gucci bag was a wonderful gift for your sister and that it arrived in great condition! Thank you for your positive feedback.
Thanks for sharing your feedback!
My experience is always great with TheRealReal, however this time was a bit different. I reached out for assistance on a return for a refund because my item was to small and without hesitation I got my issue solved.
Thank you for your positive feedback!
Excellent service as always described correctly and pricing is fair
We're so pleased to hear that you consistently receive excellent service and find our pricing to be fair! Thank you for your wonderful feedback.
Made it easy to do business - thought customer service
We're delighted to hear that we made it easy for you to do business with us. Providing excellent customer service is a top priority, and we appreciate your kind words!
Excellent platform to buy and sell authentic items. Customer service is fast and helpful when issues arise.
We're so pleased to hear you find our platform excellent for buying and selling authentic items! It's wonderful to know our customer service is fast and helpful when you need us.
Thanks for sharing your experience!
Thank you for letting us know. We apologize for the delay with your refund and understand your frustration. Please reach out to us at [email protected] so we can look into your order and provide assistance.
Easy purchase, fast delivery, and the shoes look exactly like the description — I love them!
We're so happy to hear that your purchase was easy, delivery was fast, and the shoes look exactly as described! We truly appreciate your kind words and are thrilled you love them.
It was more worn than I expected, with a musty smell. But it is an attractive bag. The delivery was great; it arrived much sooner than I expected!
Thank you for your feedback. We're glad to hear your bag arrived quickly and that you find it attractive. We're sorry the condition and smell were not what you expected. If you’d like us to review your experience further, please contact us at [email protected] with your order details.
I ordered 4 pairs of shoes. The 2 that were final sales were either mislabelled the wrong size or had an undisclosed flaw. Both pairs were returned at no cost to me. The customer service agent was helpful and quick to respond.
We appreciate your feedback and are glad to hear that our customer service agent was helpful.
Love my bag like new condition fast delivery very happy!
We're so happy to hear that you love your bag! We truly appreciate your wonderful feedback.
The Prada shoes were two different colors of nude. I didn’t know that one was nude pink and the other was sand beige. There was no indication on the description.
Thank you for your feedback. We're sorry to hear the color difference between the shoes was not clear in the listing. We understand how important accurate descriptions and photos are when making a purchase. Please contact us at [email protected] with your order details so we can help out better.
The payout is not worth the money for the goods sold, imho.
Thank you for sharing your feedback. We understand your concerns regarding payouts and appreciate you taking the time to share your experience. Please contact us at [email protected] if you’d like us to review your concerns further.
My shoes came exactly as pictured and in great condition. Shipped out and arrived quickly.
We're so happy to hear that your shoes arrived exactly as pictured and in great condition! We truly appreciate your positive feedback about our quick shipping.
Meets my needs every time Shipping is fast
We truly appreciate your positive feedback! We're so pleased to hear that we consistently meet your needs and that you are happy with our fast shipping.
The item I purchased from The RealReal was delivered in a timely fashion. The condition was as advertised. I am very satisfied with my purchase!
We're so glad to hear that your purchase was delivered promptly and that the condition was exactly as advertised. We appreciate your satisfaction with your order!
Very disappointed with my experience. I received a bag missing the chain strap shown in the listing, which significantly affects both the value and functionality of the item. What frustrated me most was not the mistake itself, but the customer service experience. I was transferred from one agent to another, had to explain the issue repeatedly, and eventually stopped receiving responses altogether. I've purchased luxury items through Fashionphile, Vestiaire Collective, Farfetch, Italist, Gilt, Senser, eBay Authenticity Guarantee, and other luxury marketplaces, and I've had far better experiences when problems arose. Mistakes can happen, but customers deserve a timely response and a fair resolution. An incomplete item is disappointing. Being ignored after reporting it is unacceptable.
Thank you for sharing your feedback. We’re sorry to hear that your bag arrived without an included strap and that your attempts to receive assistance were frustrating. We understand how important it is for items to arrive as described and for concerns to be addressed promptly. Please contact us at [email protected] with your order details so we can look into this further.
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237 reviews matching