Just as described
Just as described, fast shipping.
About The RealReal
Data updated- Website
- therealreal.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 237 reviews
- Replies to negative
- 58% (29/50)
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Is The RealReal legit?
The RealReal (therealreal.com) has a 4.0 out of 5 rating on OK.one, based on 237 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 71% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 58% of negative reviews. Last updated 2026-08-10.
What people say
Very helpful
The. Customer service was great super fast worth the reapind and helpful with my on etome credit for new real real buyers.
Solid interaction regarding product…
Solid interaction regarding product details.
I never received an email about my…
I never received an email about my purse being delivered. I just happened to see where my package was and pulled up the ups tracking and saw it was on my front porch.
Disappointing
Shipping/restocking charges to return are too high. Delivery takes a long time.
Some of the heels felt flimsy.
Some of the heels felt flimsy.. the Jimmy Choo heels were stretched out..
I’m extremely satisfied with a customer…
I’m extremely satisfied with a customer service that I get from The RealReal as well as all the purchases I make everything is exactly as described and that’s not a problem. If I have to return something my sales are great as well. I believe that everything has been priced accordingly and has been OK.
The item I received was in good…
The item I received was in good condition. However smells musty like a wet basement or attic. Probably should have been mentioned. Trying hard to get it out.
Reply from The RealReal2026-08-06
We're truly sorry to hear about the musty odor your item arrived with. We understand how disappointing that can be, and we appreciate you bringing this to our attention.
Quality
Quality, quick delivery.
Reply from The RealReal2026-08-06
We truly appreciate you taking the time to share your positive experience with us.
Cancel order with no comment and…
Cancel order with no comment and customer service is off ! Cancelled again and again after saying to fix this about and that in the order details. Unacceptable and unbelievably bad service. Be careful
Reply from The RealReal2026-08-06
We are truly sorry to hear about the repeated cancellations and the frustrating experience you've had with our service. We understand how upsetting this must be, and we sincerely apologize for the inconvenience. Please feel free to reach out by email at [email protected] if there is anything we can do to assist you further.
Packaged was shipped FULLY OPENED!!!
Packaged was shipped FULLY OPENED!!! Packaging should be much more sturdier especially when i’m paying almost a thousand dollars.
Reply from The RealReal2026-08-06
We are very sorry to hear about the packaging issue. We understand your frustration. Please feel free to reach out by email at [email protected] if there is anything we can do to assist you further.
I love The Real Real
I love The Real Real. I have both bought and sold from them since the beginning. They make the process so convenient and easy and the level of luxury goods available on their sight is amazing.
Reply from The RealReal2026-08-06
We're so happy to hear you love The RealReal and have been with us since the beginning! It's wonderful to know you find our process convenient and easy, and appreciate the amazing level of luxury goods available. Thank you for sharing your wonderful feedback.
My experience was great
My experience was great, the quality of the items was excellent. I would purchase again from this site!
Reply from The RealReal2026-08-06
We're so pleased to hear that your experience was great and that you found the quality of the items to be excellent! We look forward to you purchasing from us again.
Defect hole not listed or pictured. I bought a Fendi tote purse and the…
I bought a Fendi tote purse and the corner had a hole on the exterior which was not show in pictures or listed:( I now have to see if I can fix that or just not use it.
Reply from The RealReal2026-08-06
We are so sorry to hear that your Fendi tote arrived with an unlisted hole. We understand your disappointment and regret that the item was not as expected. Please feel free to reach out by email at [email protected] if there is anything we can do to assist you further.
Defect, a problem
Bought a pair of pants that has visible buttons and one is cracked, which means I have to replace all of them. Very annoying.
Quick shipping
Quick shipping, great service
Came fast and in good condition as…
Came fast and in good condition as described
I will never recommend the real real to…
I will never recommend the real real to anyone. This is the second time I have purchased an item from them that was described incorrectly. The description of the Dior Silk shirt was XXL; in fact, it's a Medium. I should receive a full refund, but my only option was to relist the item for consignment. All items on their website should include a photo of the garment tag with size information clearly visible. This is not rocket science! I am definitely sending a letter to the Better Business Bureau about this.
Its a great product
Its a great product, great delivery