Helpful and kind
The guy was very nice and I will go back again real soon to get a new couch
About The RoomPlace
Data updated- Website
- theroomplace.com
- Category
- Home & Garden
- Location
- United States · Lombard
- Status
- Unclaimed
- Last 12 months
- 1 review
- Replies to negative
- 88% (22/25)
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Is The RoomPlace legit?
The RoomPlace (theroomplace.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is good. 85% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 88% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
We have had a follow up question…
We have had a follow up question regarding delivery and have reached out to The Room Place 5 times. We have yet to receive a response. Would not recommend
Reply from The RoomPlace2024-09-22
Good Afternoon, Rich. We are deeply sorry for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A trusted member of our team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
All the stuff is old
All the stuff is old, used, and you want to sell it to customers.
Reply from The RoomPlace2024-09-22
Good Afternoon, Ashoor. We are deeply sorry for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A trusted member of our team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
Very good costumer service we were able…
Very good costumer service we were able to buy the stuff with good costumer care
Michael was very Patient with us
Michael, did a great job helping us find the Livingr9om furniture we were wanting while makeup sure it worked in our space. He was patient with us and very helpful offering us sizes, prices and colors whenever needed. You made our shopping process, as smooth as could be especially with our indecisiveness. Thank you again.
Staff were friendly and helpful without…
Staff were friendly and helpful without being super pushy. Felt like I got a great deal on what I was looking for and happy about the whole experience as a whole.
The customer service was great
The customer service was great. No pushy sales person trying to get us to buy .
Reply from The RoomPlace2024-09-23
Good Morning, Thomas. We sincerely appreciate your feedback and are happy you had a good experience. If willing, please send us an email to [email protected] so we can assist in improving your satisfaction in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care.
They were very helpful and patient
They were very helpful and patient. They were professional and friendly.
"My wife and I cannot recommend this…
"My wife and I cannot recommend this furniture store more highly. You are made to feel extremely comfortable as soon as you walk in. Odeh is very knowledgeable and helpful in selecting all products in the store. We will be coming back.
David was incredible to work with from…
David was incredible to work with from the start. He was so helpful and easy to work with and went above and beyond to help me get the couch I loved!
Salesperson was very helpful.
Good customer service
Good customer service. Several products were not in stock and it was unknown when they would be back in stock or discontinued.
Delivery broken chair and wedge of my…
Delivery broken chair and wedge of my sectional.
Reply from The RoomPlace2024-09-21
Good Evening, Zemira. We are deeply sorry for your experience. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A trusted member of our team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
Very good helpful
We are customer fir the past 19 years
We are customer fir the past 19 years . Always the best quality and service. Elias was a great agent . Thanks for everything
Great service
I purchased a $4000 sectional sofa and…
Update.: I drove to the store and sorted it all out with a sales person face to face. Much easier that way. They made my day good 🤗. I purchased a $4000 sectional sofa and was offered 30% off my purchase, the sales person 'forgot' to take 30% off all the items so I had to contact them to amend the invoice. they do not answer their phones nor their Chat on their website. I will have to drive 30 miles to see them in person. Just infuriating !
Reply from The RoomPlace2024-09-19
Good Afternoon, Ali. We are deeply sorry for your experience. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. We see your store management team was able to help assist you in resolving this issue. If you need further assistance regarding this, please contact our corporate management at [email protected]. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
Because they are straight
BUYER BEWARE
BUYER BEWARE! Stay away from these shady scam artist. They will lie in your face! I purchased a 3 piece leather set about 5 months ago. They told me the leather chair was on backorder, and called me and asked if I wanted a floor model from another store. I said absolutely NOT! I will wait on my new chair. They said it wont be until November, oh well, I’ll wait. This past weekend I got a text saying my new chair would be delivered Tuesday! I received it today and guess what? Its a used chair that was already worn out. The arms were worn thin, leather stretched out and torn in the back. Its so old, the color doesn't even match the new stuff I received months before. They wrapped it and tried to sell it as brand new thinking we wouldn't notice. I wish I could post pictures on here. Tried calling them, wouldn't call me back! Please people, do not go here, they will sell you anything, even knowing they cant get items. They should be in jail for what they did to us!! Deceitful, dishonest criminals!!! This is the ROCKFORD, IL. Store
Reply from The RoomPlace2024-09-18
Good morning, we are deeply sorry to hear of this experience you have had with your order. Not up to our standards or practices, and truly, genuinely apologize. If willing, please email us at [email protected] with order number, pictures, and best contact, so we may review and reach out direct. Respectfully Customer care