The RoomPlace (theroomplace.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is good. 85% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 88% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-10.
Overall great experience with shopping online. Great pricing and fast deliver. My only problem was during delivery. The screws on mirror were over screwed and went through the finish side.
Reply from The RoomPlace2024-08-30
Good afternoon Luis, we are deeply sorry for the screws in your mirror issues. Truly not something we want for our customers either. Please text in pictures within 3 days of delivery to 1-630-785-6640 of the screw damages, and the full mirror item, along with best contact so we may reach out to you with resolution. Respectfully Customer care
J
JOSE DE AVILA HEREDIA · 1 review · Verified · Experienced 2024-08-27 ·
★★★★★
Jay was a very nice person
Jay was a very nice person. He was able to help me with all the questions
M
MARY JO JURASZ · 1 review · Verified · Experienced 2024-08-27 ·
★★★★★
Freddy Bassar was very helpful with our…
Freddy Bassar was very helpful with our selection and guided us through the delivery process.
Good Evening, Arelis. We are deeply sorry for your experience. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A trusted member of our team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
When entering I was overwhelmed with the large selection, the sale associate Maria was extremely helpful and knowledgeable of the different dining room sets that were available. I didn’t feel rushed or pressured, with Maria help and working with my delivery schedule I was able to get a great deal on a set that fits my budget and my needs. I would recommend The Room Place in Arlington Heights on Rand Road to anyone. Ask for Maria you won’t be disappointed 👍🏼
I have been attempting to contact corporate because I am trying to make a claim. I purchased a 5-year warranty on every piece I purchased Someone should be held accountable. I need proof of my warranty and purchase. I went into the store and they said they could not see I bought a chest. The store only has I canceled a chest. I did not cancel it was delivered to my address the same address they delivered the bed. The chest was on back-order it was not in stock due to COVID. My Chest is broken and my bed is weak I would like to use the warranty I purchased. I am very upset that I paid thousands of dollars to receive this type of service from The Room Place. There was not a problem accepting my money, but now when I need help they are not helping me. I am a heart patient I am dissatisfied with this whole situation. I will warn any and everyone not to purchase anything from The Roomplace.
Reply from The RoomPlace2024-08-30
Good morning Tonya, Our sincere apologies for your experience. If willing, please send us an email to [email protected] with your contact information so we can personally look into this and reach out directly to discuss a positive resolution. We'd love to help, but since this review has no order information we have no way of reaching you. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care.
Carmen N · 6 reviews · Verified · Experienced 2024-08-25 ·
★★★★★
Don’t expect being eligible for financing
Liked:salesman was very knowledgeable of merchandise on floor but not so much on options.
Didn’t like: disappointed that someone with a credit rating of 810 and $91k salary did not qualify for 6 months interest free financing but instantly was approved for a 39% interest rate credit card. That’s not what I wanted and now I have to go through the trouble of canceling this credit card because the store “could” not cancel it after they processed the request????? Sounds pretty fishy. Or how about the promise that my couch would be delivered after 3pm a couple of days only to get blasted with robo-like texts with “delivery windows” all in the morning when I work. Finally ending with a delivery wait of 10 days. Never again buying here
Reply from The RoomPlace2024-08-28
Good morning, We are deeply sorry to hear of your experience within one of our locations. Truly not up to our standards or practices. We are partnered with 3 finance lenders to offer 3 financial options for our customers. The lenders Comenity bank, Concora finance, and Progressive leasing. As for our delivery time frames, you are texted 3 days prior to scheduled delivery and then the evening prior to scheduled delivery and given a 3 hour time frame estimate. We appreciate your feedback as we are always evolving our services and training everyday for our customers. Respectfully Customer care
S
San · 1 review · Verified · Experienced 2024-08-05 ·
★★★★★
I purchased a sectional and was told…
I purchased a sectional and was told that delivery would be on the 26th of August. Then once I made the purchase, i was told the 28th of Aug. I said okay. Then a week later, I received a text stating there’s a backlog and delivery would be Sept 3rd. A few days later, I received another text stating delivery will be on Sept 17th. This is unacceptable!!
Reply from The RoomPlace2024-08-29
Good Evening, San. We are deeply sorry for the inconvenience caused and the unforeseen delay in fulfilling your order. Certainly not up to our standards or service levels. Please know we work diligently to expedite these fulfillments. Your satisfaction is extremely important to us, and we apologize that we have not been able to meet your expectations. Thank you for bringing this to our attention, and for the opportunity to serve you. Respectfully, Customer Care
MICHEAL D RAMEY SR · 5 reviews · Verified · Experienced 2024-08-26 ·
★★★★★
Mr. Tony Robitson
Mr. Tony Robitson at the Homewood store was very pleasant and polite and professional with me. he took his time and answered all of my questions or concerns
I ordered furniture on July '24, came in a week later to add warranty, then
came in 2weeks later for a price adjustment..3 days ago it won't be delivered it's discontinued, so when was anyone going to tell me..I cancelled the order..but since Room place already did a hard inquiry I had no choice but stay..now I have redo my entire living room because I knew I was getting the furniture..so disappointed
Reply from The RoomPlace2024-08-27
Good Afternoon, Karen. We are deeply sorry for your experience. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A trusted member of our team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
Kori was the BEST! Just the right amount of helpful. Friendly and polite - and she had some great ideas to go along with our plans. She was the reason that we went back the next day to make our purchase. Our experience could not have been better! Luis was there to complete our purchase and made everything so simple! Great furniture and a great price made even better by great people!
Eman was not pushy at all and let us wander around looking for what we needed. Once we found it, it was a quick process to purchase and had our items delivered Monday (we bought Saturday).
Sales agent Aaron Carson went above and beyond when it came to great customer service. Very detailed and I was happy about my purchase when I left the store
Experience was terrific. Sam and Dave were so helpful and will definitely be shopping with them again. They made it so convenient. We walked in not expecting to buy and walked out with a whole new living room set.
