Sales woman awesome!
Excellent service
About The RoomPlace
Data updated- Website
- theroomplace.com
- Category
- Home & Garden
- Location
- United States · Lombard
- Status
- Unclaimed
- Last 12 months
- 1 review
- Replies to negative
- 88% (22/25)
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Is The RoomPlace legit?
The RoomPlace (theroomplace.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is good. 85% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 88% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Great experience
I like the service because the sellers not on top of you the whole time I look around when I find what I want I talked with the seller and the person wants very nice and I get a good deal
the sales women Elvia Arrovo gave us great service gave us space to think out what to buy and was very helpful
the sales women gave us space showed us others to think about she was not pushy clean store she made our experience excellent and knowable about the mattresses the sales person name is Elvira Arrovo to an over whelming mattress designation sp to satisfied customer
After having such a bad experience with…
After having such a bad experience with another furniture store, shopping at The Room Place was a breath of fresh air. LJ was amazing! She was patient and understanding when it came to what type of furniture I was looking for. Great shopping experience.
Exceptional customer service made our…
Exceptional customer service made our purchasing experience seamless. A special thanks to Issac and Ramiz for their dedication and collaboration.
Steve went beyond to find a sofa that…
Steve went beyond to find a sofa that was right for me. Excellent salesman.
The team at the Roomplace is great
The team at the Roomplace is great. Specially Jorge is great help.
Furniture purchase
Working with Nelson was a pleasant experience.
The sales person was extremely nice and…
The sales person was extremely nice and super helpful. Immediately greeted us upon arriving into the showroom. VIP service
Taking time with a senior citizen.
Low stress shopping experience
Jorge was kind and Brian the manager was great! They were there if we has questions but they gave you space to breathe. We went to several other stores before heading to The Room Place and by far this was the best experience
The two young men were very nice and…
The two young men were very nice and friendly. I got everything I needed the following day. I did have to wait and had to wave someone to help me though.
Furniture unavailable after I have paid
My original review needs to be updated, unfortunately. I believed them to be honest when they gave me the delivery date of my furniture. When I walked in the store I told the salesperson I was only interested in what was in their warehouse and did not have a long wait. They sold me the chest of drawers off the floor and the dresser would be there in 7 days. Now, I keep getting texts delaying dresser. Called the store numerous times, spoke to Renee who said I will call you back in one hour, 5 days later, no call back. Absolutely the worst customer service, never again.
Reply from The RoomPlace2024-08-31
Good afternoon Susan, We are deeply sorry for the delays by vendor. Our sincere apologies for your experience as well. If willing, please send us an email to [email protected] with your contact information so we can personally look into this and reach out directly to discuss a positive resolution. We'd love to help, but since this review has no order information we have no way of reaching you. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care.
McKenna is te best
McKenna is te best. She is knowledgeable and one of the most pleasant sales people I have ever met. She truly cares about customers and customer service. You have a very valuable employee in your McHenry store and I will highly recommend her to my friends & family!
Online purchase was very easy and the…
Online purchase was very easy and the next day delivery was amazing . Quick and easy process
My saleswoman was professional
My saleswoman was professional, patient, and extremely patient.
Great Experience
AJ made our first purchasing experience wonderful! She took the time to provide us with many options for in regard to what we were looking for and for the budget we wanted to spend. Very positive experience.
Delivery times are inaccurate and i…
Delivery times are inaccurate and i have ben delayed my furniture for two delivery dates.
Reply from The RoomPlace2024-08-30
Good afternoon Josef, We are deeply sorry for the delays by vendor. Truly not what we want either for our customers. We are working closely with the vendors to obtain the shipment as soon as we can from them, and if any updates should come in to promptly reach out to you and notify you. Respectfully Customer care.
Wonderful and great deals
wonderful and great deals, professional staff Mr. Tanveer given a complete guide to get what we were looking for. Thank you guys and keep up your good work!
Great experience and very knowledgeable…
Great experience and very knowledgeable sales.