Our salesperson was great!
Our salesperson Devin was incredibly helpful and very informative.
About The RoomPlace
Data updated- Website
- theroomplace.com
- Category
- Home & Garden
- Location
- United States · Lombard
- Status
- Unclaimed
- Last 12 months
- 1 review
- Replies to negative
- 88% (22/25)
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Is The RoomPlace legit?
The RoomPlace (theroomplace.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is good. 85% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 88% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
We found the entire experience of…
We found the entire experience of buying a futon and rug very easy and effective
Saleswoman was a pleasure to deal with.
Debbie
Deb, our salesperson, really helped us out on the dining room table and chairs. The store was very busy but she never let us feel rushed. Ended up buying the big bean bag chair that my great granddaughter fell in love with plus a pretty vase for me. Most fun furniture shopping we’ve had (4 generations together).
The sales clerk was very helpful to me
The sales clerk was very helpful to me, showing me a variety of different items to choose from.
Nice product, bad sales tactics
Sales managers will tell you what you want to hear and then not support the sale even 5 minutes after it’s complete. Forget about any after sales help.
Reply from The RoomPlace2024-09-09
Good morning, We are deeply sorry for the experience you have had within one of our stores. Truly not up to our standards or practices. Please accept our genuine apology. Thank you for your feedback as we are always evolving our services everyday. A member of our team will reach out direct. Respectfully Customer care
My shopping experience.…
The store had various products available for tryout. Was met at the door by a representative willing to show me around. The representative explained the product as well as the different pricing for each product.
Very nice and helpful workers
Very nice and helpful workers! Got in and out in a timely manner.
We have had the absolute worst…
We have had the absolute worst experience with your call center. We bought 4 dining chairs and 1 is defective. I followed the instructions to contact your co. I received a call back that my chairs have been discontinued so I cannot get another chair . It has been extremely difficult to get through to anyone without waiting 20 minutes. I have been offered 75 dollars if I want to keep the defective chair!! I don't want any of them now!!! I Do not want a wobbly chair!! I'm actually insulted that you only offered 75 dollars why wouldn't I be refunded all of the cost of the chair!!!! I am now waiting for a manager to contact me. Hopefully, my return will be flawless. Thank you, Joan Anderson
Reply from The RoomPlace2024-09-06
Good afternoon, We deeply apologize for the experience you have had with your purchase.Truly not up to our standards, and we appreciate the feedback. We are always training, and evolving our services everyday to our customers. A member of our team will reach out direct. Respectfully Customer care.
Loved services provided and delivery…
Loved services provided and delivery was successful. Very happy 😊.
Five Star 🌟
Starting from the store visit, browse the items, ordering as well as delivery was seamless. Delivery was on time and quick. 5 star for sure.
I love my new chairs!
I needed dining room chairs immediately. I called my sales rep and sent her pixes and she had them delivered the next day!
VERY DISAPPOINTED WASTED MY TIME
I called to pick up my order and was told the order was charged. No one bothered to tell me my order was charged. l was also told that they emailed me about it, which was a lie. When I received a call I was told to just cancel the order because they couldn't guarantee my order would be there when they said which was next week. I will never go back to your stores, or will I recommend you to anyone. What a disappointment.
Reply from The RoomPlace2024-09-07
We are sorry to hear of your disappointing experience with the Gurnee location. This is truly not up to our standards as we normally will update with any changes. I have passed this along to upper management so they are aware. Our sincerest apologies.
I was greeted by the salesman and she…
I was greeted by the salesman and she offered me a good deal and I bought it💯
Fred Bahrani
Everything was great and reasonable
Everything was great and reasonable, the agent who helped me (john) was a nice person and his advices was very helpful.
Incompetent
Incompetent, sells furniture that is out of stock
Reply from The RoomPlace2024-09-05
Good Evening. We are deeply sorry for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A trusted member of our team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
My sales lady was very helpful
My sales lady was very helpful. The only thing I have a BIG problem with is the Lombard store NEVER answers their phone. I tried for 4 days and let it ring for 1/2 hour. They tell me no one is in the office. BAD business practice
Good store
Very good salesperson, reasonable prices and fast delivery
The salesperson (Debbie) was attentive…
The salesperson (Debbie) was attentive but not pushy and very helpful identifying what products were available.