Excellent service and excellent product!!!!!
Service was great. She knew exactly what I was looking for. She showed plethora of examples before I made my final decision.
About The RoomPlace
Data updated- Website
- theroomplace.com
- Category
- Home & Garden
- Location
- United States · Lombard
- Status
- Unclaimed
- Last 12 months
- 1 review
- Replies to negative
- 88% (22/25)
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Is The RoomPlace legit?
The RoomPlace (theroomplace.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is good. 85% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 88% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Had great customer service from both…
Had great customer service from both sales woman. I liked the furniture so much better here. Great variety!
Associates were very attentive and…
Associates were very attentive and professional. I think more inventory should be on the floor at this location but clean
The associate was very helpful and…
The associate was very helpful and accommodating.
I ordered my expensive dining room set…
I ordered my expensive dining room set to be delivered today, I was promised delivery today but they forgot to wrap them. So delivery is scheduled for tomorrow Thursday. I’m not happy!
Reply from The RoomPlace2024-09-13
Good afternoon, we do truly apologize to hear of the feedback regarding our delivery of your order. Certainly not up to our standards, and genuinely apologize. We appreciate your feedback as we are always evolving our services to our customers and re-training every chance we get. Respectfully Customer Care
Great Service!
ServIce is outstanding!
Ralph Lauren was the name of the guy…
Ralph Lauren was the name of the guy who helped me and he was super friendly and always helped me with everything. He was helpful in order to buy my furniture but the supervisor who helped Lauren place the order was not friendly and always seemed annoyed to help. Even the next day when I came back. I would buy again if Ralph Lauren helped me, but not if their supervisor was in charge. I don't remember his name. I also remember that the last time I went to order a missing part of my sofa, two guys sitting at the entrance tried to help me but they looked at each other with little enthusiasm. There was no enthusiasm to help people, just sitting in the armchairs and looking at their phones. In the end, they told another girl to help me when they weren't doing anything.
Reply from The RoomPlace2024-09-11
Good evening, We are deeply sorry to hear of your experience within one of our stores. Truly not up to our standards or practices. We appreciate the feedback as we are always re-training and evolving our services everyday. Respectfully Customer care
My Salesman (will call him Mr
My Salesman (will call him Mr. Suspenders was patient and very helpful. From start to finish he went beyond.
Sunny is always a great sales person to…
Sunny is always a great sales person to work with when we are looking for a new piece of furniture.
Excellent Salesperson!
Steve Rojo was my salesperson at the Bolingbrook store and he was extremely helpful and knowledgeable.
I got that help I needed
I got that help I needed, but they need to be more clear when it comes it paper work and numbers.
Bill was very helpful!
Excellent custom service!!
Very nice store nice employees,very…
Very nice store nice employees,very helpfulgetting my deliveryset up
Danielle was a pleasure to work with!
Absolutely love The Roomplace
Absolutely love The Roomplace. So sad it is closing here in McHenry, IL. Great deals, excellent associates and delivery services!!
Ricardo was our salesperson and he…
Ricardo was our salesperson and he greeted us then left us to shop on our own. We like that. When we found what we wanted he was there to write it up for us. Fast and efficient!
Quick
Quick, courteous, and knowledgeable sales person. I was in and out in no time with what I needed.
Shivon was great to work with and got…
Shivon was great to work with and got what I needed delivered when I needed it
Sales representative never answered…
Sales representative never answered call. Item that I was told was available was not. Disorganized system. All Information not disclosed fully prior to sales.
Reply from The RoomPlace2024-09-09
Good morning, We are deeply sorry for the experience you have had within one of our stores. Truly not up to our standards or practices. Please accept our genuine apology. Thank you for your feedback as we are always evolving our services everyday. A member of our team will reach out direct. Respectfully Customer care