Nelson my salesperson
Nelson my salesperson, he is very professional and patience and showed true concern about Progressive denying my application, yet I left with a recliner chair from the clearance floor. Very HAPPY Customer.
About The RoomPlace
Data updated- Website
- theroomplace.com
- Category
- Home & Garden
- Location
- United States · Lombard
- Status
- Unclaimed
- Last 12 months
- 1 review
- Replies to negative
- 88% (22/25)
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Is The RoomPlace legit?
The RoomPlace (theroomplace.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is good. 85% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 88% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Very professional
Jorge was really helpful in helping my wife and I decide what couch we wanted to purchase. He measured everything and let us put the pieces of the couch how we envisioned it being in our house. With doing that, it made our decision so much easier and everything went smoothly with checking out. I would definitely recommend to family and friends. Can’t wait to have the couch delivered and set up in our house!
Freddy was such a great help in helping…
Freddy was such a great help in helping us purchase a couch. Freddy was very knowledgable and extremely professional. Great customer service too.
Very nice and helpful staff
Andres in the Lincolnwood…
I worked with Andres in the Lincolnwood Illinois location and this young gentleman was one of the nicest salesperson I had worked with.. Very helpful and had patience to guide me though my purchase..
Olena was great with helping us
Olena was great with helping us! She was friendly and helpful. We purchased two bedroom sets and a dining table.
My salesman was the greatest
My salesman was the greatest. Very knowledgeable, polite, great experience.
Amazing experience
It was amazing experience we got helped with everything and they spoke Spanish.
John C
John C. At the Aurora store was great to work with. He went out of his way to help and was very personable.
A great shopping experience! In the Rockford store we were helped by…
In the Rockford store we were helped by Sales Manager Abdullah. He listened to what we wanted, was attentive, kind, helpful, with no high pressure, and informative. He put together a good deal for us, and we were very pleased with our experience.
Friendly and helpful salesman
Friendly and helpful salesman. Made purchasing recliner quick and easy.
Great customer service!
My sales person was AWESOME!!!
My sales person was AWESOME!!!. She helped me every step of the way & answered all my questions. Very nice experience.
I see specials going on almost…
I see specials going on almost everytime, yet the sectional that I order is still in back order, online it says begin shipping yet they keep pushing it back
Reply from The RoomPlace2024-09-02
Hi, our sincere apologies for your experience. If willing, please send us an email to [email protected] with your contact information so we can personally look into this and reach out directly to discuss a positive resolution. We'd love to help, but since this review has no order information we have no way of reaching you. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
nice personal
You guys should be delivered free after…
You guys should be delivered free after spend couple thousands
Reply from The RoomPlace2024-09-02
Good Afternoon, Mahe. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. Thank you for your feedback, and for your business. Respectfully, Customer Care
In the last 10 years we been their for…
In the last 10 years we been their for 3 living room sets and bedroom set we love the services and quality great Customer service by our salesmen.
Great customer service
They were able to give me a very good price on the furniture that I really wanted. There was no haggling straight to the point, they were very curious and very helpful. The store manager was exceptional.
Danielle and Gianni is what made my…
Danielle and Ghani, made my experience a good one. They were really knowledgeable on the merchandise, I purchased and gave me good advice on my items I purchase. They made sure I received the discounts that was due towards my purchase. I was very satisfied with everything because, of their advice I received from Danielle and Ghani.
Furniture Shopping Without Stress
Shopping for furniture is stressful, so working with the right sales associate is extremely necessary. Professional, patient, empathetic, honest, factual, assuring, helpful and most importantly not pushy. That was my experience at The Room Place-Chicago-Cicero location. My initial contact was with Valentino several months ago. However I chose not to make the purchase at that time. I stopped in a few days ago just to look around and told him I'd be back. However when I returned he wasn't there so because I needed to make a purchase that day Eli helped me. All of the above attributes on display from both of these men. As usual something came up and I needed to return the next day. When I walked in the door the first person I saw was Valentino and I instantly felt not so good and started to apologize because I'd given the sale to someone else. He assured me that "it was ok", said not to worry and don't feel bad about it. Well, I needed to speak to the manger because Eli was off. Ramon one of the most kindest, down to earth people you can meet. I informed him of my conversation with Eli the day before, he analyzed the situation and I finally purchased my long awaited Recliner. All of those attributes must be displayed by the manger in order to reach the team. I am forever grateful to the team at this location because they appear to look out for each other.