Three Bird Nest

Hi Lori, We’re really sorry to hear you left feeling this way — that’s never the experience we want anyone to have. Our price adjustment policy allows requests within 24 hours of an order being placed, and in this case since your order was placed 6 days ago and the item went on sale today, the request came in outside of that window. Your order also received a 20% promotional discount at checkout, and while we can sometimes make post-purchase adjustments, we’re unable to apply an additional discount to items already purchased with a promo code, as our system does not allow discount stacking. Once an order has shipped, we’re unable to cancel it, which is why that request couldn’t be accommodated. We did respond to your messages and have also removed you from our promotional emails and texts as you requested. Our policies are designed to keep things consistent and fair for everyone, and we’re always happy to help with any eligible return options or future questions. We appreciate you giving us a try and sharing your feedback.

Hi Kiki, Thank you for sharing your feedback—we’re truly sorry to hear about your experience and appreciate you taking the time to let us know. We stand behind the quality of our products and thoughtfully select fabrics and designs that align with our brand standards. That said, we completely understand that fit and personal preference can vary, especially with gifts, and we’re always happy to help with returns or exchanges when items don’t work out. We do offer a straightforward return process for eligible items in new condition with tags attached. Returns are accepted within 30 days of delivery, or 60 days during our holiday return window (Nov 1 through mid-January). Please note that Final Sale items are not eligible. You can easily start a return or exchange through our return portal here: 👉 https://threebirdnest.loopreturns.com/#/ If the item was a gift, simply select “Return a gift.” If you don’t have the order information, you can choose “I don’t have my order information” and complete the form. For transparency, all of our policies—including our return policy, return portal, and shipping information—are clearly listed at the bottom of our website for easy access. If you have any trouble with the portal or questions about eligibility, please let us know—we’re more than happy to assist and want to make this right for you. We can be reached via Live chat on our site during business hours or via email at [email protected]

Hi Ave, Thank you for taking the time to share your experience. We’re truly sorry to hear that your knit set became damaged and understand how disappointing that must be. While issues like this are rare, we do kindly ask that any concerns related to damaged, defective, missing, or incorrect items be reported within three days of delivery and that items remain unworn, unwashed, and with tags attached to be eligible for a replacement. Unfortunately, once an item has been used and is several months outside of our policy window, it is no longer in our care, and we’re unable to offer a refund or replacement at that point. For knit items specifically, care plays an important role in longevity. We recommend hand washing in cold water and laying flat to dry, as washing machine cycles and settings can vary and may cause stress to delicate fabrics. These care instructions are listed on each product page under the Fabric & Care section for reference. We sincerely apologize for the inconvenience and appreciate your feedback. We always encourage customers to inspect items upon delivery so we can resolve any issues as quickly and fairly as possible and ensure concerns are accurately reported to our product and quality control team. Thank you again for sharing your thoughts.