Three Bird Nest

Hi Jeanee, We’re so sorry to hear that some of the items you received weren’t the sizes you expected. We’re always here to help make things right, and we wish we’d had the chance to assist you before you felt the need to leave a review. You can easily start a return or exchange anytime through our Returns Portal here: threebirdnest.loopreturns.com If you’d prefer to speak with someone directly, our customer care team is always happy to help. You can reach us by email at [email protected] , or by using the Live Chat feature on our website to connect with a real team member in 60 seconds or less, who can walk you through everything step-by-step. Whether the sizes sent were incorrect or the items simply didn’t fit as expected, we’ll gladly assist with a return or replacement—especially with the holiday timing in mind. We work hard to provide great service, and we hope you’ll give us the opportunity to resolve this for you. If your experience improves after we help get this sorted out, we’d truly appreciate it if you’d consider updating your review to reflect that. Thank you for giving us the chance to help. 💛 — The Three Bird Nest Team

Hi Susie, Thank you for taking the time to share your feedback- we’re truly sorry to hear that the sizing wasn’t what you expected. We understand how frustrating it can be when an item doesn’t fit as anticipated. Because our pieces come from a variety of designers, sizing can vary, and some items are intentionally designed with a more generous or oversized fit to fit that "boho" look. For that reason, our “Small” simply reflects the smallest size offered for that specific style and doesn’t always correspond to traditional US sizing. In fact, some styles run several sizes larger compared to standard US measurements. To help customers find the best fit, we list full garment measurements in every product description, and our customer service team is available within 60 seconds during business hours to assist with sizing questions. We always recommend focusing on the listed measurements rather than traditional size labels to ensure the most accurate fit. We appreciate your feedback and will continue working to make our sizing guidance as clear and helpful as possible. If you’d like help finding a style that matches the fit you’re looking for, our team is always here to assist. — The Three Bird Nest Team

Hi Rebecca, Thank you for sharing your thoughts. We’d like to clarify that there are some misunderstandings in your review. At Three Bird Nest, we design several of our own pieces and offer our in-house collection called “The Nest.” As a boutique, we carry a mix of items: • Original designs from our own label • Pieces we manufacture in the USA, Mexico, and India • Curated styles sourced from a variety of brands that produce around the world • Wholesale items we also sell through Faire.com It’s also very common for our product photos to be stolen and used without permission on marketplaces such as Amazon and Temu. This can create the appearance that other sellers offer the “same” items at lower prices, when in reality they are often lower-quality replicas using our images. Additionally, some retailers you may see online have legitimately purchased our products wholesale, which is another reason you might see similar styles elsewhere. We are completely transparent about each item’s origin. Under the “Fabric & Care” section on every product page: • Items made in the USA or Mexico are labeled accordingly • Items produced outside North America are marked “Import” No matter where a piece is made or what brand it comes from, it must meet the quality standards we expect for our customers. We take a great deal of care in selecting, designing, and producing the items we offer. We hope this helps clear up the confusion, and we truly appreciate the opportunity to provide more accurate information. — The Three Bird Nest Team

Hi Stephanie, Thank you for taking the time to share your feedback. We are very sorry for the frustration this situation has caused. We understand how disappointing it is when an item does not work out and a return does not go as expected. After reviewing your case and the communication you had with our team, we do agree with the assessment you were given. Our warehouse must follow strict health and safety standards, and items returned with strong scents, including perfumes, fragranced oils, or diffused aromatics, cannot be restocked. This is not a judgment of wear, but a necessary policy to protect customers with allergies or scent sensitivities. Because your items were received with a noticeable lavender fragrance, we were unable to process a refund. As our team shared, we can return the items to you once the reship fee invoice is paid, or we can donate them on your behalf if you prefer. We want to make sure you still receive an option that works best for you, even though we cannot refund this return. We truly appreciate your understanding, and we are here if you have any further questions or need help completing the reshipment. Warmly, The Three Bird Nest Team

Hello! Thank you for taking the time to share your experience with us. We’re truly sorry to hear that the fabric and fit of your pants did not meet your expectations. We understand how disappointing it can be when an item doesn’t feel as comfortable as it looks online. Please know that we take product quality very seriously, and feedback like yours is invaluable in helping us review our materials and ensure our products reflect the comfort and style our customers deserve. We will also share your note about marketing communication with our team, as we always want to respect our customers’ preferences. We appreciate you voicing your concerns, and we’ll be using your feedback to continue improving. Warmly, Three Bird Nest Customer Experience Team

Hi Erin, We are deeply sorry for the experience you had with your order. Waiting over a month without clear updates is unacceptable, and we completely understand your frustration. You placed your trust in us, and we let you down with the delays, lack of follow-up, and the difficulty you faced in getting answers. I see that an agent helped cancel your order at your request, but that doesn’t erase the inconvenience and disappointment this caused. Please accept our heartfelt apologies. We take full responsibility and are truly sorry for the stress and poor service you encountered. Your feedback is invaluable, and we are actively reviewing our processes to prevent situations like this from happening again. If there’s anything we can do to make this right or to earn back your trust in the future, please don’t hesitate to reach out to us directly. With sincere apologies, Three Bird Nest Customer Experience Team

Hi Tamara, We are so sorry for the frustration this has caused and for the wait on your return. We completely understand how disappointing that must have been. I wanted to let you know that we located your return and your refund was issued yesterday, so you should see it reflected soon depending on your bank or payment provider. We truly appreciate your patience and are grateful you shared your feedback with us. It helps us improve and take better care of our customers moving forward. With kindness, Customer Experience Team Three Bird Nest

Hi Kim, Thank you for taking the time to share your honest feedback. We are truly sorry for the frustration and disappointment you experienced with both our policies and the support you received. Please know that all of our replies are written by real people on our small team, never AI. We do our best to respond personally to every customer, and I’m so sorry that your experience didn’t reflect that. We also understand that our current 3-day policy can feel restrictive, and we’re very sorry it caused you an inconvenience. Your feedback is incredibly valuable, and I’ve shared your comments with our team so we can keep working to improve the experience for our customers. We appreciate your past support and truly hope we can earn back your trust in the future. With gratitude, Customer Experience Team Three Bird Nest

Hi Erin, We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused by the damaged items in your order. While defective items are extremely rare, we always recommend inspecting your order upon delivery so that any issues can be resolved as quickly as possible. Our policy allows for reporting quality issues within 3 days of delivery, with some exceptions up to a week for unusual circumstances. Unfortunately, your report was submitted over two weeks after delivery, which falls outside of this timeframe, and this limits the options we are able to offer to resolve the situation. Our defective policy is designed to ensure that any issues with our products are promptly and accurately reported to our product and quality control team. Acting within the specified timeframe helps us address concerns more effectively, as the accuracy of reports tends to decrease the longer an item is outside of this policy. We understand that this may have been frustrating, and we truly value feedback like yours to help us continue improving both our products and service. For more details on our quality policy, it can be viewed on our website. We appreciate your understanding. -Three Bird Nest Customer Experience Team

Hi Sheila, We are truly sorry for the frustration and disappointment you experienced. You are absolutely right — your order should never have been left sitting in our warehouse for that long, and you should not have had to chase us for updates. Unfortunately, despite our repeated attempts, we were unable to get the warehouse to process and ship your order in a timely manner. That is unacceptable, and we take full responsibility. We understand how much this has damaged your trust in us, and we regret that we did not deliver the service you deserve. We are actively reviewing our communication and fulfillment processes to ensure this does not happen again. Again, we sincerely apologize for the inconvenience and poor experience.

Hi Mary, Mary, we are very sorry for the frustration this experience caused you. We understand you could not check your delivered package right away, and we truly regret that the timing of our policy made it impossible for us to send replacements. When we reviewed your order, tracking showed the package was delivered on June 4 with all items indicated as shipped together. Unfortunately, because more than six weeks had passed before we were contacted, our missing item policy did not allow us to proceed with replacements. That said, we absolutely understand how disappointing this was — especially given your circumstances — and we are truly sorry we couldn’t resolve it in the way you had hoped. Sincerely, Three Bird Nest

Hi Katey, Thank you for your recent review — we're genuinely sorry to hear that you were disappointed with your cardigan, and we completely understand your frustration. That’s absolutely not the experience we want our customers to have. After looking into your order, it doesn't appear that you've reached out to our customer service team yet regarding the quality issue. We’d really love the chance to make this right, especially since it sounds like you may have received a defective item — which is never okay with us. If you're open to it, would you mind replying to the email we sent from [email protected] with a few photos of the cardigan? That way, we can better understand what went wrong and share the details with our Product and Quality Control teams to help prevent this in the future. We truly value your feedback and would appreciate the opportunity to turn this experience around. Warmly, Customer Experience Team Three Bird Nest [email protected]