Thrive Travel

Noice

Noice. Thank you. Excellent work.

Great prices

Great prices, easy to work with Customer Service. Website needs more work.

I am awaiting confirmation of a flight…

I am awaiting confirmation of a flight I purchased

Overall experience.

Jenna the customer service rep was kind and diligent. Yet the payment process is not clearly described in the beginning; ticketing process is unclear, and can seem shady.

Quick and responsive

They emailed me right away when payment didn’t initially go through. They asked whether or not to resubmit payment. And then did exactly as I asked.

Great price!!!

Delivered discounted airline tickets

I was skeptical Thrive could deliver on heavily discounted business-class airfare tickets. It took few extra days to actually book and deliver the tickets but they did it! Their Support Agent kept me in the loop each day (often multiple times per day) as I was somewhat paranoid about dealing with non-traditional airline booking company.

Quick ticket

I had to quickly get a ticket with good price and you guys came through thank you. BER/ATL

Good experience

At first didn’t understand the method of booking because they made the reservation directly with the airline so I saw a charge on my card of the airline and this company separate. They made an additional booking of a flight to keep the low price but it doesn’t affect my flight. It’s extra. Communication with customer service was good.

it did actually work

I was a bit sceptic since I never used this website before but though it took 24 hours - so do not do this last minute but give at least 24 hours and it did work- I went to the airline and entered the booking number /reference (PRN number ) and I was able to print my tickets - lets wait until I actually fly - I will definetley use it again since it did save me over 800 dollars !

Very easy and efficient booking of my…

Very easy and efficient booking of my ticket! I will highly recommend Thrive to my colleagues!

This is a fraud compant

This is a fraud compant. First they trap you then delay ticket and keep you in limbo. Do not trust and buy from them. BEWARE!!

It’s so convenient and good price

Effortless booking!

Awesome deals!!

I had a pleasant experience! They have the best deals on flights and it wasn't a scam!!!!

Great Price

Great Price, Mason Very helpful. Will book with Thrive again.

Time to response passenger is extreme…

Time to response passenger is extreme slow.

Avoid Thrive Travel at all costs.

Avoid Thrive Travel at all costs. This has been one of the worst online booking experiences I've ever had. I paid for my flight two days before departure and immediately received an email saying my payment had been received, but that my flights were not actually booked yet. Instead, I was told ticketing could take up to 24 hours. That turned into repeated delays, and I still had no airline confirmation number, no e-ticket, and no proof that I actually had a seat on the flight. To make matters worse, their customer service is nonexistent. They reply once every 12 hours with the same generic template, never answering the actual questions being asked or providing any updates. Their support phone number doesn't even work, and never does their chat support on their website, leaving email as the only option, where you're lucky to receive one copy-and-paste response per day while your departure date gets closer. The most frustrating part is that they continued accepting bookings even though their ticketing team wasn't processing reservations until after the weekend. They had the audacity to tell me that they'd "get to it after Shabbat!" WTF are you even talking about? If you're selling flights that depart within days, you should have staff available to issue tickets promptly or clearly warn customers before taking their money. That's just common sense and a bare minimum of service. Throughout the process I was repeatedly told to "be patient" while my flight was approaching, but at no point did they provide a ticket, an airline booking reference, or any reassurance beyond vague promises that someone was "working on it." I guarantee no one is working on anything at all. After reading Reddit, Google Reviews, Trustpilot, and other travel forums, I realized my experience isn't unique. There are countless reports from customers describing delayed ticketing, poor communication, and last-minute stress. I wish I had read those reviews before booking. If you're thinking about saving a few dollars by booking through Thrive Travel, don't. Book directly with the airline or use a real travel agency. The small savings simply aren't worth wondering whether you'll actually have a ticket when it's time to leave for the airport. Zero stars if that were possible.

Well I had very high hopes for Thrive

Well I had very high hopes for Thrive. However after completing the booking section, entering my credit card, and hitting “Book”, I received emails about booking on weekends, delays, etc. I then followed up via email and a phone call, only to be told that in short it was my fault I was trying to book a flight on a Saturday morning in London, for a flight on Monday. When I spoke to their “emergency” line, again same thing. No answer to easy questions, zero confidence I’d actually ever get a ticket booked. Even with that being said, I’ll probably try again with more lead time, and not on a weekend. I was expecting g to enter my credit card, hit the “book flight” button and within a few minutes, maybe up to 2 hours, have a conf #. That was definitely not the case, unfortunately.

I emailed and tried to chat…no reply

I emailed and tried to chat for multiple hours because my ticket wasn’t issued and flight was leaving in a few hours. Not one reply. The 3 hours before the international flight was scheduled to leave my ticket info arrived. The stress could have been easily avoided through communication. Which you offered NONE!