TicketSmarter (ticketsmarter.com) has a 3.5 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 27% give 1 star; The business has replied to 71% of negative reviews. Last updated 2026-08-12.
Overall everything went well with purchasing and receiving the tickets. I received the tickets in my email 4 days before the show. I was worried about when I would get the tickets, then once I got them I was worried they were not going to scan. 😣 so the 1.5hrs drive to arena, finding parking, walking, and then standing in line to scan tickets I was only 70% confident that we were actually getting in. BUT we made it!
These scalpers didn't even mention they were reselling tickets until after the payment, meaning I payed too much and had an unwanted risk of not getting the tickets that I never would have paid extra to have to worry about. Too much money and too much stress. Will not be buying from these people again.
Hello Andrew, Thank you for taking the time to leave us your feedback. TicketSmarter is a legitimate ticket resale marketplace with tickets listed by third-party sellers. Similar to other ticket resale marketplaces, third-party sellers are responsible for setting the prices of their ticket inventory on the marketplace, and tickets may be above or below face value. This information is highlighted on our landing page as well as during the checkout process for our customers to see before completing their purchase. Additionally, we have a 100% Guarantee (https://www.ticketsmarter.com/legit-guarantee) that applies to all tickets that are purchased on our marketplace. For further questions about your order, please reach out to our customer support team directly at [email protected]. Thank You, TicketSmarter
It was super easy to find tickets in my budget and order them.
Easy to navigate. Quick and easy process to buy a ticket. The most important factor being lower service charge, making it cheaper than other fancy portals. I'm a repeat buyer. Highly recommended.
Ease of ordering. View from seats. Good price, with fees included
Excellent concert! Expected it to last only 2 hours and it went 3! Easy booking and receipt of tickets. Would have liked to have been able to buy parking in advance too???
I honestly thought I was buying my tickets from Ticketmaster. I purchased them during the presale, only to realize later that I had paid significantly more than the Ticketmaster price. The seats also turned out to be disappointing, although that may have been my own mistake unless I was misled without realizing it. Either way, the experience left me feeling frustrated, and I won't be buying tickets from this site again.
Thank you for reaching out. We have sent a request for your order information through Trustpilot so our customer support team can look into your order. Alternatively, you can send an email with the subject line "About My Order" to [email protected]. Within the body of the email, please include the details of this review along with your order number, phone number, and email address. Thank you, TicketSmarter
Very easy. Tickets are expensive but the app worked well.
The process of purchasing the tickets was easy. The only thing that bothered me was the similarity in name to ticketmaster, which is where I thought I was buying them from. It caused me to question the tickets being real once I noticed. All turned out well and we went to the show. it just made me nervous and i spent time trying to find a number and calling to try and verify the transaction was real.
I love having do many choices thank you
Get to see an awesome show!!! Thank you
It was great he did awesome had great jokes wife and I were very pleased the seating there was difficult tho
The shows were fantastic, we really enjoyed the night
Easy to use!
I never received my tickets. Was told to go to a bogus website to download them. Use any other service besides this one
Hello Paul, Thank you for your patience while customer support looks into this issue. We have reviewed the details of your order, and your tickets were sent on March 28th at 4:50 PM with the subject line: “Your Mobile Tickets are Available - Santana and The Doobie Brothers - 7/9”. If you were having trouble accessing these tickets, our customer support team was also available for troubleshooting any issues via the contact information on your order receipt email. TicketSmarter is a legitimate ticket resale marketplace. We have a 100% Guarantee (https://www.ticketsmarter.com/legit-guarantee) that applies to all tickets that are purchased on our marketplace. For further questions about your order, please reach out to our customer support team directly at [email protected]. Thank you, TicketSmarter
203 reviews matching