TicketSmarter (ticketsmarter.com) has a 3.5 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 27% give 1 star; The business has replied to 71% of negative reviews. Last updated 2026-08-12.
Our seats (Loge B9 & B11) were a little off to the side rather than centered, so I wish we could’ve watched it from the middle. But honestly, it didn’t take away from the experience.
The stage, the voices, the costumes, the decorations—everything was absolutely amazing. We’re completely in love with Beauty and the Beast. Every single performer on that stage was incredibly talented.
I first watched this musical in London 25 years ago, and it’s just as magical today as it was then. What an unforgettable night and a beautiful memory we’ll always cherish. ✨🌹
Hello Peggy,
Thank you for reaching out. TicketSmarter is a ticket marketplace with tickets listed by third-party sellers. The third-party seller is responsible for the delivery method and delivery date of their ticket inventory. The ready-by date on your order receipt email indicates that the tickets may be delivered at any time leading up to or on that date.
For full transparency, this date is disclosed and completely visible throughout the ticket purchase process for you to see and be aware of. You can reach out to our customer support team for an update on delivery by using the contact information located at the bottom of the order confirmation email.
Thank You,
TicketSmarter
For Canadian tickets it should be in CAD not USD. Your website should automatically convert the money
Reply from TicketSmarter2026-07-27
Hello Deriek,
Thank you for taking the time to leave your feedback for us. TicketSmarter is a US-based company, so all prices will be in USD unless otherwise noted. The currency for tickets can be found on the ticket selection screen and the checkout screen before the customer enters their payment information. We hope this information will help you in the future when completing orders through TicketSmarter.
Thank you,
TicketSmarter
G
George · 1 review · Experienced 2026-07-23 ·
★★★★★
Great experience
Great experience. No issues whatsoever with the whole booking process and to transfer the tickets as a gift.
J
JR · 1 review · Verified · Experienced 2026-07-24 ·
★★★★★
Took me to Ticket SMARTER even though I…
Took me to Ticket SMARTER even though I clicked TicketMASTER.
Tickets were $20+ more expensive and I couldn't figure out why till I saw the PENDING status after I made my purchase.
Reply from TicketSmarter2026-07-27
Hello,
TicketSmarter has no affiliation with Ticketmaster or any other ticket marketplace. TicketSmarter is a ticket marketplace with tickets listed by third-party sellers. The third-party sellers are responsible for setting the prices of their ticket inventory on the marketplace, and tickets may be above or below face value.
To provide our customers with full transparency, prior to the customer completing their purchase, seat locations and a full pricing breakdown are displayed to the customer that includes the seat locations, the price of the tickets, the price of the fees, and the total price the customer will pay for their order. This information is shown after the customer enters their billing address and phone number.
If you have further questions, please reach out to our customer support team directly at [email protected] or via phone at (888) 671-5676.
Thank you,
TicketSmarter
d
dan stumpf · 1 review · Experienced 2026-07-22 ·
★★★★★
Rush Concert
The Rush concert itself was great. My experience with Ticketsmarter was not so great. So I was charged full price for my tickets on October 25th, 2025 but actually received my tickets approximately 6 hours before start of show on July 22nd, 2026. Had I not received tickets I would have been charged for room in Chicago and my train tickets. I was actually on train to Chicago before I received my tickets. It appears they continue to try to sell the ticket you purchased for a profit above what you paid. Most screwed up ticket process I’ve ever bought tickets through. Not only will I never buy tickets through ticketsmarter again I hope you go out of business!!!!
Reply from TicketSmarter2026-07-27
Hello Daniel,
Thank you for your response. Customer support looked into your order, and they sent your tickets on November 5th, 2025, at 5:11 PM with the subject line: “Your Mobile Tickets Link is Available - Rush - 7/22”. The tickets were sent to the email address you provided with your order.
If you were having trouble accessing these tickets, our customer support team was also available for troubleshooting any issues via the contact information on your order receipt email anytime before your event date.
For further questions about your order, please reach out to our customer support team directly at [email protected].
Thank you,
TicketSmarter
Moved from seats purchased together to individual seats, missed almost an hour of the concert. Horrible experience!
I purchased two adjacent tickets for the Bryan Adams concert on July 24, 2026, so that my friend and I could enjoy the concert together. We are both senior citizens and intentionally purchased seats together for comfort, companionship, and peace of mind throughout the evening.
When we attempted to enter our section at the start of the concert, we learned for the first time that the entire floor section had been closed. We had received no advance notification. Hundreds of patrons were affected and directed into a long line while seating was reassigned. Venue staff told us they had never experienced anything like this before.
We then spent approximately 49 minutes waiting in line and trying to resolve the situation while the concert continued without us. As a result, we missed approximately 49 minutes of the performance.
Although we were eventually assigned seats with a higher face value, we were separated and seated among strangers despite having purchased adjacent seats specifically so we could experience the concert together. Being separated in a crowded arena after such a confusing situation was particularly distressing for two senior citizens. The value of the replacement seats did not make up for the experience we lost.
We purchased this event to enjoy it together, not separately. Instead, we lost a substantial portion of the concert, endured unnecessary stress and confusion, and were deprived of the experience we paid for. I respectfully request appropriate compensation for the significant disruption and loss of enjoyment caused by this situation.
Reply from TicketSmarter2026-07-27
Hello Sophia,
Thanks for your feedback. TicketSmarter is a ticket marketplace and is not involved with the decisions made at the venues. Decisions on any seating changes are made by the performers, event promoters, and the event venues.
Thank you,
TicketSmarter
N
Nothx · 1 review · Experienced 2026-07-23 ·
★★★★★
I wouldn’t know how the concert went
I wouldn’t know how the concert went. I purchased tickets on the 26th of last month and the day of the concert, my tickets were denied by whomever. Which sucks because my husband and I were looking forward to it!
Reply from TicketSmarter2026-07-29
Thank you for reaching out. We have sent a request for your order information through Trustpilot so our customer support team can look into your order. Alternatively, you can send an email with the subject line "About My Order" to [email protected]. Within the body of the email, please include the details of this review along with your order number, phone number, and email address.
Thank you,
TicketSmarter
The product didn’t match the description and the delivery was kinda slow. Disappointed.
Reply from TicketSmarter2026-07-27
Thank you for reaching out. We have sent a request for your order information through Trustpilot so our customer support team can look into your order. Alternatively, you can send an email with the subject line "About My Order" to [email protected]. Within the body of the email, please include the details of this review along with your order number, phone number, and email address.
Thank you,
TicketSmarter
I had to try four cards before I found one that worked with your broken "3D" security garbage. I almost gave up, and most of my friends did too so you lost out on selling several tickets because of that bug.
R
Robert Jeska · 1 review · Experienced 2026-07-22 ·
★★★★★
Ticketmaster/TicketSmarter are scammers
Ticketmaster/TicketSmarter is either a scammer or they invite scammers as partners.
To purchase concert & valet parking I logged onto Ticketmaster, which somehow became TicketSmarter.
After buying concert tickets, TicketSmarter offered valet parking for $92. A 3d party, Hero somethingorother, actually provided that service for $43, giving TicketSmarter 100+% profit for merely being devious.
Ticketmaster/TicketSmarter or whatever you call yourself, has forever lost a customer. For a $50 scam you lost a potential customer.
Not an sustainable business model.
Someone should sue you for dishonorable business practices.
Reply from TicketSmarter2026-07-23
Hello Robert,
Thank you for your feedback. TicketSmarter is a ticket marketplace with tickets listed by third-party sellers. As noted on our website, we are not affiliated with Ticketmaster. The third-party sellers that list their available inventory, including both event tickets and parking passes, on our website are responsible for setting the prices of their ticket inventory on the marketplace, and tickets may be above or below face value.
We strive to provide accurate information about the events listed on our marketplace, but that information is not meant to imply that we have an affiliation with those events. We are also not affiliated with any other ticket marketplaces, which is stated on our website.
Thank you,
TicketSmarter
R
Rob · 1 review · Verified · Experienced 2026-07-21 ·
★★★★★
Bait & Switch
I had reserved tickets two tickets for less than $50 per ticket and was inputting my payment information and then tried to enter a Promo Code and it came up saying it was an invalid code but try this $10 off offer instead... when I clicked on it, it said my tickets were no longer available and had been purchased by someone else. I ended up paying almost $70 per ticket.
Truly feels like a bait & switch!
Reply from TicketSmarter2026-07-23
Hello Rob,
Thanks for your response. TicketSmarter does not remove tickets from an event listing while customers are browsing ticketing options in an attempt to bait-and-switch a customer. As an active ticket resale marketplace, multiple customers may be looking at the same tickets that you are, and the tickets will be removed from an event listing if they are purchased by another customer.
TicketSmarter is a legitimate ticket resale marketplace. We have a 100% Guarantee (https://www.ticketsmarter.com/legit-guarantee) that applies to all tickets that are purchased on our marketplace.
Thank you,
TicketSmarter
K
Kevin B. · 3 reviews · Verified · Experienced 2026-07-22 ·
★★★★★
Simple easy Google pay checkout
Simple easy Google pay checkout! quick and easy and also secured.
