TicketSmarter

Hello Kacey, Thank you for reaching out. We had our customer support team review the orders and records show that both orders were successfully confirmed. Because these were confirmed orders, all sales are final in accordance with TicketSmarter’s Terms and Conditions, and we are unable to offer a refund. For further questions about your order, please reach out to our customer support team directly at [email protected]. Thank you, TicketSmarter

Hello, Thank you for reaching out. TicketSmarter is a marketplace where third-party sellers list their available inventory, including both event tickets and parking passes. Each listing is labeled based on what is being sold, and customers are encouraged to review the listing details carefully before completing a purchase. Throughout the buying process, customers are able to review the specific details of what they are purchasing, including whether the listing is for event tickets, parking passes, or another item. If you have further questions, please reach out to our customer support team directly at [email protected] or via phone at (888) 671-5676.

Hello Susan, Thank you for your patience while our customer support team looked into your order. Our customer support team initiated a refund on 7/23/26. If you have further questions, please reach out to our customer support team directly at [email protected] or via phone at (888) 671-5676. Thank you, TicketSmarter

Hello, Thanks for reaching out to us. I do see that your order has been confirmed and accepted. You should have received an order receipt email shortly after placing your order. Just in case you haven't done so already, please be sure to check your spam and promotions folders for any emails from TicketSmarter. If you are unable to locate the order receipt, we can have our customer support team resend it to you. Please reach out to customer support at [email protected] with your order number, phone number, and email address so we can resend the email. Thank you, TicketSmarter

Hello Wally, Thank you for sharing your feedback regarding the venue. We hope the ticket-buying process on TicketSmarter was a great experience, and we are glad the music performance was great! Thank you, TicketSmarter

Hello, Thank you for reaching out. TicketSmarter is a ticket marketplace where third-party sellers list their ticket inventory for sale. Because of this, we do not control the inventory available on our site. Sellers are responsible for setting their ticket prices, which may be above or below face value, as well as determining how their tickets may be purchased. In some cases, sellers require tickets to be sold in specific quantities because they do not want to be left with a single remaining seat, which can be more difficult to resell. We understand this may be inconvenient, but the ticket quantity rules are set by the seller for that listing. Thank you, TicketSmarter

Hello, Thank you for reaching out. We had our customer support team look into this matter, and they found that the tickets were transferred to you on June 13th at 1:23 pm. At that time, a direct link to access your tickets was sent to the email address that was used to place the order. Our customer support team was also available for assistance with this matter, and it does show that you called in twice for assistance. If you were still experiencing issues accessing your tickets, customer support was available to assist you. For further questions about your order, please reach out to our customer support team directly at [email protected]. Thank you, TicketSmarter