Tim Hortons (timhortons.com) has a 2.0 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 59% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
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FERDINAND BELLAVANCE · 4 reviews · Experienced 2026-03-16 ·
★★★★★
I am a customer off Tim Horton
I am a customer off Tim Horton in tilbury ont ,Canada, i visit 3 to 4 time a week, around 6.30 Am, I am very disappointed that this place allows ( this very bad language inside, there is a bunch off guys sitting at the same table, around 6.30am, and the F ××× language never stop, It is so disrespectful to the ladies here. Someone needs to take responsibility here, to not allow this, it is real bad, I have been coming here for about one year, I have never see anything this bad, it my hope that the owner of Tim horton do something about, perhaps a big sign will help, I am not Someone that want to complain, but this is so bad,
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PB · 22 reviews · Experienced 2026-03-15 ·
★★★★★
ROLL UP THE RIM CONTEST PRIZES ARE ALMOST NON EXISTENT!
I usually look forward to ROLL UP THE RIM CONTEST, but this year Tim Hortons is getting so bloody cheap with even the basic prizes which is really pathetic in my opinion!
I have patronized my local Tim Hortons franchise several times since the latest ROLL UP THE RIM CONTEST began and all that I have won is one measly reward of a free coffee! All the other times were "please play again"!
Tim Hortons is really good at jacking up their prices (especially on steeped tea I might add!) BUT when it comes to lack of even basic prizes in ROLL UP THE RIM Tim Hortons wins the cheapskate award for being so chincy!
If they are going to be so frickin cheap, they might just as well cancel this stupid ROLL UP THE RIM CONTEST PERMANENTLY!
Being so cheap with even basic prizes is a real slap in the face to your loyal customers!
Went to Tim Hortons at Mayfield and Hurontario. Ordered a Medium Tea. When i did not get a Roll up the Rim i asked the cashier. Guests in the Dining Room had roll up the rim cups. Cashier said they did not have any cups left only large. i said i can see them behind the counter and guests in the dining room have them. She said there was nothing she could do about it. use the Ap.
well the ap did not have the roll up the Rim on it
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Fiona Li · 1 review · Experienced 2026-03-15 ·
★★★★★
Lovely!
They made my day! The employees were incredibly nice and welcoming! Would love to come here again :)
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Tim Saleh · 1 review · Experienced 2026-03-15 ·
★★★★★
It was a great experience love it !
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BENT WITCH · 1 review · Experienced 2026-03-07 ·
★★★★★
Prices are outrageous
Arrives at Tim Hortons Drive Thru:
Me: hi, I'll get a sesame bagel with butter and cheddar.
Guy: we dont have sesame. Is everything ok?
Me: yes, everything is fine. Thanks for asking. 😭😪😅
... but everything was not "fine". Alicia and her son soon learned that bagel was nearly $5. And no, it was not sprinkled with gold flakes or made by the hands of gods. ....
(Ps if you didnt read that last part in Morgan Freeman's voice, im not sure we can be friends...)
D
Deborah · 1 review · Experienced 2026-03-04 ·
★★★★★
The Tim Hortons located on 17th Avenue…
The Tim Hortons located on 17th Avenue I go to quite regularly is amazing. Always friendly staff, kind and polite and I have gotten to know many of them as I am a Tim Hortons fan for the amazing coffee and sometimes food.
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Rick Flahr · 1 review · Experienced 2026-03-04 ·
★★★★★
Could hear someone in drive thru…
Could hear someone in drive thru yelling at the other workers to hurry up they wouldn’t moving fast enough when to me everyone was working as hard as they could
J
Jen Peffers · 1 review · Experienced 2026-03-05 ·
★★★★★
Roll up the rim is a joke this year…
Absolutely horrible this year for roll up the rim. Honestly, I have bought 7 extra large coffee's and haven't won a damn thing.. not even a donut. Wtf is wrong with you guys?? There are places that have way better coffee, but i go to Tim's because of roll up the rim. But whats the point if every cup is a loser.. cheap company.. this is not canadian anymore.. its all propaganda. I bet they just auto generate winners.. 1 in 5 my ass. Done with Tim's and their shitty coffee, shitty service and false promises..
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Brenda Barnwell · 1 review · Experienced 2026-03-03 ·
★★★★★
I've asked numerous times for Boston…
I've asked numerous times for Boston creams to be put in a box and not in a bag because the chocolate sticks to the bag. They consistently want to put my Boston creams in a bag and I got a feeling that they're doing that to be passive aggressive and not want to listen!
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Winnifred · 4 reviews · Experienced 2026-02-28 ·
★★★★★
3 hours wait for a half complete, incorrect order
I want to preface this by saying I usually love Tim Hortons and have never had an issue like this before. However, today we experienced absolutely unacceptable service from the Fosse Park, Leicester Store. We waited nearly three hours for delivery, and when it arrived, half the order was missing and the rest was cold and incorrect. We then had to drive to the store ourselves to get it remade — defeating the entire point of delivery. There was no apology, and they still got the kids’ order wrong. This branch clearly needs better management and quality control. We won’t be ordering from here again.
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NORM LOR · 32 reviews · Experienced 2026-02-27 ·
★★★★★
I have visited Tim's for decades and…
I have visited Tim's for decades and love all of them. Before renovating our local Verdun shop, locals would sit there all day, not buying anything but taking up vital space. Others couldn't find a seat and left. Since renovating, the management must have changed this rule. Now this shop is not full of locals, which is better for tourists. One more observation, the outside ad sign is never lit up, so tourists can't see this Tim's from Wellington Street. Please fix this!!
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William Chesebro · 1 review · Experienced 2026-02-18 ·
★★★★★
Not impressed with management team at…
Not impressed with management team at 1320 2nd Street East Cornwall on as my name is clearly being red flagged by the manager over at that location and to all locations across town. Diane Bosko seems to think it's some laughing matter having me denied over 100 times for employment and having all other locations denying me with my much experience. Seems to also think my families situation of nearly becoming homeless due to not being able to get work since Ridgewood had closed down. Laughing about our situation in front of other employees that then contact me to let me know these facts. Contacted head office regarding this aswell. Cannot red flag people for trying to get a job completely unethical and unprofessional.
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T · 31 reviews · Experienced 2026-02-26 ·
★★★★★
Bought 2 coffees
Bought 2 coffees, got 1 roll up. Tims really sucks.
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Susan Trippi · 1 review · Experienced 2026-02-25 ·
★★★★★
I bought an order of the banana…
I bought an order of the banana chocolate chip Tim it's the flavoring taste very very artificial very disappointing
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Pine needle · 1 review · Experienced 2026-02-25 ·
★★★★★
My iced coffee with whipped cream got…
My iced coffee with whipped cream got MIXED without requesting so, they’ve never done this until now. The coffee’s are always inconsistent.
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Sydney Kelly · 1 review · Experienced 2026-02-23 ·
★★★★★
Lakeside Tim Hortons Is Amazing!
The food was absolutely incredible! I had the BBQ Chicken toastie and it was marvellous, not the usual greasy slop you get at other coffee shops. And for once in my 22 years of life IM FULL 😂
The iced caramel latte was brilliant too! Wasn't too strong and was a perfect blend.
And the staff were so joyful and polite ❤️
100% will be visiting again
M
Mr martin mcguinness · 22 reviews · Experienced 2026-02-23 ·
★★★★★
Had to go elsewhere
Unfortunately I couldn’t comment on service or food as I couldn’t even purchase it as cash not accepted. This is a poor business model excluding cash paying customers not everyone feels comfortable using a card or even has a card on them
Tims Derby
Favourite items removed - chai tea latte and steep tea. Why and for what reasons were they removed? Now, I don't even want to go there.
C
Chris Gauthier · 1 review · Experienced 2026-02-21 ·
★★★★★
Don’t go inside
Don’t go into store Drive three is priority and anyone is store is left waiting. 35 min they made a 13 year old wait while the served 50+ cars. No one else was in the store brutal