Tineco Intelligent Technology Co., Ltd.

Dear Customer, Thank you for your review and for sharing your experience with us. We're glad to hear that your Tineco floor cleaner handles spills quickly and effectively, especially for pet messes. We also appreciate your honest feedback regarding the cleaning process afterward and your concern about the cleaning solution — we take such feedback seriously and will share it with our team for review. If you have any further questions or would like to discuss your concerns in more detail, please feel free to reach out to us through the Trustpilot link with your contact information, and our team will be happy to assist. Kind regards, The Tineco Team

Dear Customer, Thank you for your kind feedback. We are delighted to hear that you love the convenience and ease of your S7 Pro, and that it keeps your floors spotless while making mess clean-up simple. We also appreciate your recognition of our customer service and warranty support. Your satisfaction means a great deal to us, and we hope you continue to enjoy your Tineco. Yours sincerely, Tineco Customer Care Team

Dear Customer, Thank you for your detailed review! We're delighted to hear that you're impressed with the suction power, battery life, and overall performance of your cordless stick vacuum. It's great to know that it handles both hard floors and carpets so effortlessly and that it has truly made your everyday cleaning easier. We truly appreciate your support and recommendation! Kind regards, The Tineco Team

Dear Customer, Thank you for your 5-star review! We're thrilled to hear that you're extremely impressed with the performance of your Floor One S7 Stretch Ultra, especially the lay-flat design that makes cleaning under furniture so effortless. It's great to know your floors are left spotless! We truly appreciate your recommendation. Kind regards, The Tineco Team

Dear Customer, Thank you for your wonderful feedback! We're truly delighted to know that our vacuum has become your favourite and that you find it both easy to use and simple to maintain. It's always encouraging to hear that our design and features are making a positive difference in your daily cleaning routine. Your support means a great deal to us, and we truly appreciate you taking the time to share your experience. Wishing you many more happy cleaning moments! Kind regards, The Tineco Team

Dear Customer, Thank you for your review! We're so glad to hear that your Tineco makes daily cleanup easier with kids and pets around — and that you've completely replaced your broom. It's great to know it's made such a positive difference in your daily routine. We truly appreciate your support and recommendation. Kind regards, The Tineco Team

Dear Customer, Thank you for your review! We're so happy to hear that you're satisfied with your purchase and that you find the 2-in-1 vacuuming and mopping design so smart. It means a lot to us that you've already recommended it to others — that's the best compliment we could ask for! We truly appreciate your support. Kind regards, The Tineco Team

Dear Customer, Thank you for your review! We're truly happy to know that your Tineco floor cleaner has been the best product you've owned so far. Hearing that our product has made a real difference in your daily cleaning routine means the world to us. Your support means a great deal to us. Thank you for choosing Tineco! Kind regards, The Tineco Team

Dear Customer, Thank you for your review! We're truly delighted to hear that your Tineco Floor One S7 Stretch Ultra has made such a positive difference in the daily life of your busy household. We're also glad that you've appreciated our customer service — we always strive to ensure our customers feel supported every step of the way. We truly appreciate your trust and kind recommendation. Kind regards, The Tineco Team

Dear Customer, Thank you for sharing your feedback with us. We take all customer comments seriously and would like to look into your experience more closely. Please feel free to reach out to us through the Trustpilot link with your contact details, and our team will be happy to assist you accordingly. Kind regards, The Tineco Team

Dear Customer, Thank you for your recognition of the iFloor 5 Breeze! We're glad you find it easy to use and effective for both sweeping and mopping. We also appreciate your feedback on battery life — we'll share it with our team for future improvement. Thanks again for your support! Kind regards, The Tineco Team

Dear Customer, We are sorry to hear the operation process confused you and you needed to repeat the steps twice. We truly understand your dissatisfaction. Our team continuously optimizes compatibility with different devices including Apple products. If you encounter any connection issues, feel free to contact our support team for assistance. Thank you for your feedback. Best regards, The Tineco Team

Dear Customer, We sincerely apologize for the inconvenience and unpleasant experience caused by the error alert on your Floor One S5 Pro 2. We fully understand your disappointment upon encountering this malfunction after two years of use. We take your feedback very seriously. Our support team is ready to assist you. Please kindly monitor your email for further updates should you require additional support. Best regards, The Tineco Team

Dear Customer, Thank you so much for your positive review! We are delighted to hear you are satisfied with your Tineco machine, its powerful cleaning performance and convenient self-cleaning function. Thanks for your recommendation! Best regards, The Tineco Team

Dear Customer, Thank you so much for your wonderful review! We are delighted that multiple Tineco stick vacuums have served your family well. It makes us happy you love the strong performance, easy maintenance and convenient removable battery design. Thanks for your trust and recommendation! Best regards, The Tineco Team

Dear Customer, Thank you so much for your lovely review of the Floor One Switch S7! We are delighted that it simplifies house cleaning for your family with a crawling baby and that you are impressed with its improved suction compared to your former cordless appliance. Thanks for sharing your experience! Best regards, The Tineco Team

Dear Customer, Thank you for your review of the Floor One Stretch S6! We are glad that the machine meets your cleaning needs and that you appreciate its simple operation. Thanks for sharing your experience! Best regards, The Tineco Team

Dear Customer, Thank you very much for your wonderful review of the Floor One S5 Smart Mop! We are thrilled that it helps you tackle daily messes brought by your kids and dogs. It makes us happy you like the self-cleaning & charging function, as well as the included spare filters and rollers. Thanks for your recommendation! Best regards, The Tineco Team

Dear Customer, Thank you so much for this fantastic feedback! We are delighted that you are satisfied with the self-propelled function, self-cleaning design, edge cleaning performance and convenient daily operation. We really appreciate you sharing your experience and posting the video on Amazon. Thanks for your recommendation! Best regards, The Tineco Team

Dear Customer, We are truly sorry to hear about the repeated issues with your Floor One S7 Steam and your unsatisfactory experience with our support service. We take your feedback about product durability and customer follow-up seriously. Your disappointment matters to us, and we will forward all your comments to the relevant team for review. If you are willing, you may contact our support channel again so we can further discuss your situation. Best regards, The Tineco Team