Tineco Intelligent Technology Co., Ltd.

Dear Customer, Thank you for sharing your warranty experience. We are pleased that our support team successfully processed your warranty claim and that you are satisfied with the refurbished replacement unit. We appreciate your trust and look forward to serving you again. Best regards, The Tineco Team

Dear Customer, Thank you so much for your lovely review of the iFloor 3 Breeze Complete! We are delighted to hear you have enjoyed using it for around a year and that it makes floor cleaning much easier for you. Thanks for sharing your positive experience. Best regards, The Tineco Team

Dear Customer, Thank you so much for your wonderful review of the Floor One S7 Stretch Ultra! We are thrilled to know it handles puppy messes perfectly and serves you well after around one year of use. We appreciate your fair comment regarding replacement parts. We suggest purchasing spare parts via official channels to guarantee genuine quality. Thanks a lot for your strong recommendation! Best regards, The Tineco Team

Dear Customer, Thank you so much for your positive feedback! We are glad to hear the vacuum delivers strong suction and works excellently for picking up pet hair. Thanks for your recommendation! Best regards, The Tineco Team

Dear Ms. Jude Lynn Johnston, Warm greetings from the Tineco Global Customer Support Team. We were absolutely delighted to read your heartfelt review and learn that our floor washer brings you immense satisfaction while drastically simplifying your daily floor cleaning chores. The unit works perfectly with the luxury vinyl tile (LVT) flooring and bathroom tiles throughout your condo, eliminating the exhausting two-step process of vacuuming then mopping — this is exactly the goal we pursued when developing our products. We are truly honored that you recommended Tineco to your neighbors, leading to three units delivered to Switchgrass Way, Chester, MD. Your genuine word-of-mouth recognition is the greatest affirmation of our products. We sincerely appreciate your valuable reminder regarding the operation of the black filter during the self-cleaning cycle. We will forward this practical suggestion to our product and manual optimization team to strengthen relevant operation prompts, helping more users avoid the same misoperation. As a retired operating room nurse, we fully agree with your hygiene-focused maintenance routine: taking apart the dirty water tank, filter, top cup and brush roller for thorough air-drying after self-cleaning effectively prevents mold and bacterial growth, extends the service life of accessories and keeps the machine hygienic. This maintenance method is highly recommended for all Tineco users. We are flattered to hear you also use our floor washer at your New Jersey residence and plan to purchase another model for that property. You may browse all FLOOR ONE series models on our official website to select the version matching your house layout and cleaning demands. Kindly respond to the link we sent you to submit the required information at your earliest convenience. A dedicated agent will then contact you via email to arrange the shipment of multi-surface cleaning solution. Should you have any further questions about model selection, machine maintenance or accessory purchases, feel free to reach out to us through our official global support channel. Our team will provide prompt and professional assistance. Once again, thank you for your trust, detailed feedback and enthusiastic recommendations to your family and friends. We will keep refining our products and user experience to deliver better service to you. Best regards, Tineco Global Customer Support Team

Thank you very much for your positive feedback! We are delighted that the Tineco device helps you clean your house efficiently within 30 minutes and that you find the self-cleaning function convenient. Best regards, The Tineco Team

Thank you so much for your fantastic 5-star review, Riham! We are thrilled that you are satisfied with your three Tineco products including the Floor One Switch S6 Stretch. It’s wonderful to know you love its amazing cleaning efficiency, solid premium build quality and appreciate our responsive customer service. Thanks a lot for your recommendation! Best regards, The Tineco Team

Thank you for sharing your experience. We are sorry to hear about the difficulties you have encountered with your devices. We truly appreciate your recognition of the product concept, and we also take your concerns about reliability very seriously. We would like to look into your case more closely. Please reach out to us via the Trustpilot link to provide your contact details, and our team will get in touch with you directly to better understand your situation.

Thank you for your wonderful feedback! We're so glad to hear that your Tineco vacuum has been a total game changer for your household. With kids and pets in the mix, daily messes are inevitable, and it's great to know that our 2-in-1 design has helped streamline your cleaning routine and save you valuable time. Your support truly means a lot to us. Happy cleaning!

Thank you for sharing your experience with the Tineco FLOOR ONE S7 Stretch Ultra! We're thrilled to hear that it has been a perfect fit for your home and that you're enjoying the mopping performance, self-cleaning convenience, and easy handling. It's especially great to know that you've found it a step above your previous device—our cordless design and efficient self-cleaning roller really do make a difference. We truly appreciate you giving Tineco a try and taking the time to leave such a thoughtful review. Welcome to the Tineco family!

Thank you for bringing this to our attention. We take your feedback regarding the registration process and chat support experience very seriously. We would like to look into your case further to better understand what happened. Please reach out to us via the Trustpilot link to provide your contact details, and our dedicated team will get in touch with you directly to assist.

Hi Ivelina, Thank you so much for your wonderful review! We're thrilled to hear that you love your Tineco vacuum and that it delivers the power you need while being quieter than your previous model. It's great to know that the self-cleaning feature and battery life—lasting through over 1,500 sq. ft. across two floors—have made such a positive difference in your cleaning routine. We truly appreciate you taking the time to share your experience and for choosing Tineco. Best regards, Tineco Team

Dear Customer, Thank you for your detailed feedback and for bringing this matter to our attention. We take all product and listing concerns seriously. We have noted the discrepancies you mentioned regarding the model received versus what was expected. As part of our commitment to transparency, we have just sent you a separate email requesting additional information to help us thoroughly review your case. Please kindly check your inbox (and spam/junk folder) and respond to that message with the details requested. This will allow our team to investigate your concerns properly. We appreciate your cooperation and patience in this matter.

Dear Jessica, Thank you for taking the time to share your feedback with us. We truly appreciate your loyalty as a repeat customer and are glad to hear that you enjoyed the performance of your Tineco units when they first arrived. We take your concerns regarding product longevity and customer service continuity very seriously. Every piece of feedback helps us identify areas for improvement. To allow us to properly review the specifics of your case and the correspondence you have had with our team, we would kindly ask you to reach out to us via the official Trustpilot contact form with your updated details. A dedicated representative will then look into your history thoroughly and get back to you for further verification. We remain at your disposal.

Dear Roman Hnativ, Thank you so much for your wonderful review! We’re glad your package arrived fast and intact, and the vacuum works perfectly to clean up pet hair effortlessly. It means a lot that you think our product is great value for money and highly recommend us to others. Best regards, Tineco Customer Service

Dear Mark, Thank you for bringing this to our attention. We understand your frustration regarding the communication delays and the processing of your cancellation request. As previously communicated, we have now sent a follow-up email to the address associated with your order with further details. Please kindly check your inbox (including the spam/junk folder) and feel free to reply directly to that message so our team can assist you promptly with your case. We appreciate your patience and hope to resolve this matter for you as soon as possible.

Dear K Ross, We really appreciate your positive feedback! Delighted to hear our floor cleaner performs well on hardwood, tile and laminate floors for your daily cleaning. Best regards, Tineco Customer Service

Hello Ruth, Thank you for sharing your experience with us. We are glad to hear that our support team was able to assist you promptly with the replacement tank for your Tineco Floor One S5, and that you are enjoying your sweeper overall. Your satisfaction means a lot to us, and we truly appreciate you taking the time to leave this positive feedback. Should you ever need further assistance, please do not hesitate to reach out. Best regards, Tineco Customer Care

Dear Andy, Thank you for sharing your feedback. We take your experience seriously and would like to look into your case further. Please use the Trustpilot platform to send us your contact details, so our dedicated support team can review your case and follow up with you as soon as possible. Warm regards, Tineco Customer Care

Dear Dr Rachel, Thank you so much for taking the time to leave us a 5-star review! We're delighted to hear that you had a positive experience with our product and service. Your kind feedback means a great deal to us and motivates our team to continue providing the best possible products and customer support. If you have any questions or need any further assistance, please don't hesitate to contact us. We're always happy to help. Thank you again for choosing Tineco. We truly appreciate your support and look forward to serving you again in the future. Best regards, Tineco Customer Service