TopCashback USA

Hi Michael, We’re sorry to hear about your experience and understand how frustrating it can feel to be unable to access a service before having the chance to use it. In some cases, accounts may be restricted or closed as part of our security and quality checks, which are handled by our Quality Team to help protect both our members and retailer partners. That said, we’d still like the opportunity to take another look into this for you. Please reach out to us at [email protected] with your account details, and I’ll personally review the situation further to see if there’s anything we can clarify or assist with. Best, Erica

Hi Carole, We’re sorry to hear you had trouble cashing out and that the amount wasn’t what you expected. We understand how disappointing that can be. We’d appreciate the chance to look into this further and see exactly what happened. Please reach out to us at [email protected] with your account details, and we’ll be happy to review everything for you. Thank you for your feedback. Best, Erica

Hi Hossain, Thank you for taking the time to share such thoughtful feedback! We’re so glad to hear you’ve enjoyed the Cash Back opportunities on TopCashback—especially our higher Cash Back offers. We also appreciate your honesty about the delays in processing and the issues you’ve experienced with the browser extension and tracking. We understand how frustrating it can be to submit claims manually, and feedback like yours helps us continue improving the experience for our members. If you ever run into tracking issues again, please feel free to reach out to us at [email protected] and we’d be happy to take a closer look for you. Thanks again for being a member! Best, Erica

Hi Andy, We are so pleased to hear you find our site reliable and consistent after years of use. Thank you for being a loyal TopCashback member! Best, Erica

Hi Jason, We’re sorry to hear about your experience and understand why this situation felt frustrating. TopCashback does not suspend or close accounts based on whether a member leaves a review—positive or negative. Requests to review our service are automated and completely optional, and they have no impact on account status or withdrawals. Account closures are handled independently by our Quality Team when activity is identified that requires review under our Terms of Service and security procedures. We appreciate that being unable to access your account while this is happening can feel concerning. We’d genuinely like the opportunity to look into this properly for you. Please contact our support team directly at [email protected] with the email address associated with your account, and we’ll ask the relevant team to review the case. We value all feedback, including critical feedback, because it helps us improve our service. Best, Erica

Hi Alex, We’re sorry to hear you’ve been disappointed by your experience. Account closures are not made lightly and are handled independently by our Quality Team in accordance with our Terms of Service and security procedures. For privacy and security reasons, we’re unable to discuss specific account details publicly. We understand this may be frustrating, especially when you were intending to use the service, but these processes are in place to help protect both our members and our platform. If you would like the team to review your case further, please contact us directly at [email protected] using the email address associated with your account. Best, Erica

Hi Ada, We're so happy to hear you're enjoying getting money back on your every day purchases! It's wonderful that you find our service easy to use and beneficial. We appreciate you sharing your positive experience and recommending us to your family! Best, Erica :)

Hi Shawn, We're so glad you found our website easy to use and appreciate your kind words about our sweepstakes! Best, Erica :)

Hi Karen, I'm sorry to hear you've had this experience. Could you please send an email to [email protected] and elaborate so I can assist you further? Best, Erica

Hi there, We're happy to hear you find our user experience easy and appreciate our Cash Back options. Best, Erica :)

Hi Daniel, We’re sorry to hear this has been your experience. We understand how frustrating it is when Cash Back doesn’t track as expected, and we know comparisons to other Cash Back sites come from wanting a service you can rely on consistently. While Cash Back tracking ultimately depends on information provided by the merchant, we don’t want members to feel like they’re left chasing missing rewards on their own. That’s why we have a claims process in place and a dedicated support team that works directly with retailers to investigate and resolve issues whenever possible. Every Cash Back platform works with many of the same merchants, but each site has its own tracking systems, support processes, and retailer relationships. At TopCashback, we aim to offer some of the highest payout rates available, while also advocating for our members when transactions don’t track correctly. We know there’s always room to improve, and feedback like yours helps us continue working toward a more reliable experience. We’d like the opportunity to look into your specific concerns further. Please contact us at [email protected] with your account details and any affected transactions, and our team will be happy to assist. Best, Erica

Hi Rodrigo, We’re sorry to hear about your experience and understand how frustrating it is to wait months only to receive a denial, especially on larger purchases. That’s never the experience we want for our members. Please reach out to us at [email protected] with your account details and purchase information so we can take a closer look into this for you and see how we can help. Best, Erica