Order #2516986 is still pending
Order #2516986 is still pending, no response from customer support team, no email, please process the order
About TopUp
Data updated- Website
- topup.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 37 reviews
- Replies to negative
- 97% (37/38)
Do you own TopUp? Claim this profile for free and start replying to reviews.
About this business
TopUp.com is a website that facilitates mobile credit transfers from country to country or self-catering cell phone top up in 140+ countries worldwide. It helps expats send mobile credit to their families and friends as a gift or constant support, and makes available 300+ mobile operators. What people appreciate about TopUp.com:Safe online transactionsMultiple payment methods: all major credit/debit cards or PayPal Daily Bonuses All currencies accepted for payment, although the online account will display USD, CAD, and other major ones at your choice. User-friendly interfaces for both the experienced and the inexperiencedFor more info, visit:Recharge a mobilePromotionsCreate New AccountHelp Center
Written by the business, not verified by us.Is TopUp legit?
TopUp (topup.com) has a 3.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 35% give 1 star; The business has replied to 97% of negative reviews; 37 of them were added in the last 12 months. Last updated 2026-08-25.
What people say
Easy and efficient to top up my…
Easy and efficient to top up my family's phone credit.
Did not recieve my data bundle and…
Did not recieve my data bundle and waiste $ 20 USD airtime on out of bundle charges
Reply from TopUp2026-08-10
Dear David, Could you please share the order you are referring to? We would love to look into this and help out, but we need to identify the issue in order to get to the bottom of this. Please note you can always contact our Customer Support, available 24/7 through the Support page.
Avoid avoid!!!!
My 84 year old mum with sight issues pressed ee instead of tesco for a top up. They wont refund due to a pin being issued!!!!! Disgusting!!! Got told to find somebody with an ee phone and sell it to them!!!!
Reply from TopUp2026-08-13
Hi Deborah, It is indeed frustrating to lose money due to a wrong phone number or mobile operator entered in the online form. In such cases we can cancel your order IF the order hasn't been processed and sent on to the local operator. Once the money gets on a phone number that exists, be it the wrong one, the credit cannot be withdrawn. It's a general policy, not our own decision. Please always double check any data entered to avoid such situations! Thank you for your understanding
It was good without any issues its top…
It was good without any issues its top up my phone.
Easy-to-use
Easy-to-use, fast, good communication. Excellent compatibility with the companies I use.
I purchased a plan of india jio 98 days…
I purchased a plan of india jio 98 days after payment it showed pending and wait for 2 to 5 minutes but after sometime when I checked it my account was logged out and when I tried to login into my account it shows "This email and password combination is incorrect." But I use direct login method using gmail how can my password be incorrect and I also tried forgetting password but it's still not working.
Reply from TopUp2026-06-17
Hello, Your order was canceled because it did not pass the automatic online security checks that our system carries out for each order. The transaction will not be processed and any pending debit (authorization) on your statement will disappear within the next 48 hours. The TopUp team
Easy and fast topping up
Easy and fast topping up. Sadly they have sometimes no possibility for Orange Madagascar but my experience is that Orange Mada is mostly the one who causes trouble
I won't be ordering anymore loads
I won't be ordering anymore loads. Until I can figure out what a normal load is
Reply from TopUp2026-06-12
Hello, Usually a normal load is credit only. You can find that on our website listed as prepaid credit.For the operator you recharged, that would be TNT Prepaid Credit. Your TopUp team
Very simple and easy to use.
Very simple and easy to use. Thank you for your service.
Scaaaaaam
Scaaaaaam They trick you into a subscription just for using the website. This approach is absolutely fraudulent. Stay away from this site.
Reply from TopUp2026-05-18
Hello, In order to be able to assist you, we need to find your account in our system. Can you please provide us your account details? Your TopUp team
Nearly complete crap
Nearly complete crap. I’d give them a Zero star if that were possible. They only got 1 star because the matter was resolved somewhat. I only used their service because the payment portal wasn’t working on my phone service. I paid TopUpon and it did not register at all. When I was able to reach EE customer service,they told me that EE doesn’t recognize TopUp’s payments! When I called TopUp for a refund, I was told that no refund was available, but that I could add the credit using the pin I’d been provided. No pin had been provided. She sent me an email with a link to add the money to my EE account and I’m still waiting.
Reply from TopUp2026-04-27
Hello, In order to be able to assist you, we need to find your account in our system. Can you please provide us your account details? Your TopUp team
Fast transfer
Great Application
This app is great to work with its easy to navigate and very simple. Even a little child can understand how to use it.
This website is dangerous
This website is dangerous, deceitful, and fraudulent. As soon as you buy ten euros worth of credit from them, they immediately steal 49 euros. They have a fake subscription they use as proof. They will return my money, or I will gather all the victims and sue them.
Reply from TopUp2026-02-27
Dear Amnar, We can not find any account with the email provided. Are you sure you're not confusing us with: https://topup-mobile.co/en Please note we are: TopUp.com NOT TopUp-mobile.com We couldn't find your name in our records and we don't have any 49 EUR recurrent charge. Are you sure this is the right company to review? Thank you in advance!
Disgusting sales practices
Disgusting sales practices. After purchasing 10 pounds top up I was sent a voucher and pin code - Charge included a service charge of 1.89 pounds which I was unaware of. I month late I am charged a further 11.89 pounds which I had not agreed to. At no time did I enter into any agreement however I have learnt that because I selected auto-top up then an agreement was in place. Basically they automatically charge each month unless you contact them and claim a refund!
Reply from TopUp2026-02-27
Dear David, We can not find any account with the email provided. Are you sure you're not confusing us with: https://topup-mobile.co/en Please note we are: TopUp.com NOT TopUp-mobile.com We couldn't find your name in our records and we don't have any 49 EUR recurrent charge. Are you sure this is the right company to review? Thank you in advance!
A number of options and easy to use
Great service
I used it to send money to Jamaica to…
I used it to send money to Jamaica to my family and myself here in Canada and it works immaculately well
Good service
First the top-up didnt work but now it's working Propeller.