TopUp.com is a website that facilitates mobile credit transfers from country to country or self-catering cell phone top up in 140+ countries worldwide. It helps expats send mobile credit to their families and friends as a gift or constant support, and makes available 300+ mobile operators. What people appreciate about TopUp.com:Safe online transactionsMultiple payment methods: all major credit/debit cards or PayPal Daily Bonuses All currencies accepted for payment, although the online account will display USD, CAD, and other major ones at your choice. User-friendly interfaces for both the experienced and the inexperiencedFor more info, visit:Recharge a mobilePromotionsCreate New AccountHelp Center
Written by the business, not verified by us.TopUp (topup.com) has a 3.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 35% give 1 star; The business has replied to 97% of negative reviews; 37 of them were added in the last 12 months. Last updated 2026-08-25.
I've been using Topup.com since 2018 to top up family's mobiles in Jamaica (as they are always helping us out) without any issues at (amazing for a web service.) There's a bit of a commission to pay on topups but as I only do 2 or 3 topups a year I can live with it.
Carefull its a scam site, first a successfull order, but the second one is scam. your account will be close for no reason and your credit card will be charged and cant ask for a refund
Hello, We managed to find your account in our system, but it seems you have only one successful order that was placed in October 2024. Were you perhaps referring to a different provider? Your TopUp team
Hello, We facilitate the process of sending credit, which is why customers are responsible and should double-check the number on the checkout page before completing the order. Unfortunately, once you complete payment on the website, the credit is sent immediately to the number chosen, and it cannot be retrieved. Your TopUp team
BIG SCAM!!!! "The money has already been deducted, but the credit (mobile recharge) hasn't been added. Then the account logged out by itself. When trying to log in again, it keeps saying the email and password are incorrect — even though I'm 1000% sure they're correct. THIS IS OBVIOUSLY A SCAM!!"
Hello, Unfortunately we can't find your account in our system based on the name you provided. Please leave us your account details or contact our Customer Support team directly, we'd love to be able to help! Your TopUp team
My experience for topup is very good,topup is the best
Excellent , best service to use. Site easy to use
Sometimes its works lightning fash other times the processing slows up for some reason. Topup.com is quite consistent most of the time in processing order very quickly 10secs the least. Sometimes it takes 45-90mins for the order to process. But I think other people should try for theirselves maybe they'll have a different opinion
Hello, Thank you for your feedback! Online transaction security is extremely important to us, that's why we use automated and manual systems to confirm proper card authorization, including having customer service representatives directly call customers. Sometimes this might result in a delay in processing your order, but on the upside you can always be sure that your payments are safe with us. :) Orders can also be processed with a delay if the operator receives a high number of requests at the same time. We apologize for any inconvenience! Your TopUp team
Speed efficiency and generally a excellent service
It's good and upto date and it's professional. You won't go wrong
My husband said that he did not receive. He's tap up on his minutes, and I pay for them.
Hello, We opened an investigation with Claro Honduras and they have confirmed that order 2055297, placed on 05/21/2025 17:27:43 ET has been successfully processed and the credit has been added to the phone number you chose. They also provided the reference number 7530580478 as proof that the full & correct amount was added to the beneficiary's account. The beneficiary in Honduras can confirm the top-up & balance directly with Claro Paquetes by contacting them locally and quoting the date & time of the transaction and number recharged. Your TopUp team
Refused to refund fraudulent transactions even though the number in question didn’t even exist. Absolutly disgraceful
Hello, Unfortunately we couldn't find your account in our system using the name you provided. Unfortunately, in this case we can't provide a resolution because we don't know the context. You can always contact our Customer Support team for assistance. Your TopUp team
She receives the minutes with a negative of 78 gourdes.I would like for you, guys, to fight corruption.
Hello, Thank you for your feedback! The only charge we apply is a minimal transaction fee. Some of the operators to whom you send recharges could also charge a VAT, but unfortunately that is something we cannot control, as we have no control over the exchange rate, that is also imposed by the local operator. Your TopUp team
I never received the promised top-up and when I contacted the company they replied that they couldn't find any record of my account. How surprising. There are genuine reliable companies out there so do your research before paying out.
Hello, Unfortunately we can't find your account in our system using the name you provided. Please offer us more details or contact our Customer Support team directly. Your TopUp team
Hello, Thank you for your feedback! We often host promotions from Digicel Jamaica so please check the website to find out when such offers are available. Your TopUp team
I was wondering how come this site has higher reviews. I received reply that if I don’t give my account details they will delete my review. Seriously so much plan into stealing peoples money. You already dealing with me and delaying my money and not giving all my money. I didn’t get wrong company. I got the right company and I won’t stop until you get close down.
Dear Merina. It seems your review might be meant for a different business: www.OnTopUp.com > https://www.trustpilot.com/review/ontopup.com We are www.TopUp.com. > https://www.trustpilot.com/review/topup.com Please double-check your records and contact our Support Team, if you have any questions. TopUp.com team
TopUp is very easy trustworthy and user friendly. Is there are any errors they are corrected promptly. You can trust Top Up with your secured information
They charge customers for services the customers cannot use. It’s fraud. Ticket ID: 3567815
Hello, Unfortunately we can't find your account in our system using the information you provided. If you are certain the review is written for our company please contact our Customer Service team here: https://topup.com/contact Your TopUp team
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