About TopUp
Data updated- Website
- topup.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 37 reviews
- Replies to negative
- 97% (37/38)
Do you own TopUp? Claim this profile for free and start replying to reviews.
About this business
TopUp.com is a website that facilitates mobile credit transfers from country to country or self-catering cell phone top up in 140+ countries worldwide. It helps expats send mobile credit to their families and friends as a gift or constant support, and makes available 300+ mobile operators. What people appreciate about TopUp.com:Safe online transactionsMultiple payment methods: all major credit/debit cards or PayPal Daily Bonuses All currencies accepted for payment, although the online account will display USD, CAD, and other major ones at your choice. User-friendly interfaces for both the experienced and the inexperiencedFor more info, visit:Recharge a mobilePromotionsCreate New AccountHelp Center
Written by the business, not verified by us.Is TopUp legit?
TopUp (topup.com) has a 3.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 35% give 1 star; The business has replied to 97% of negative reviews; 37 of them were added in the last 12 months. Last updated 2026-08-25.
What people say
That's Good
Very poor website
Very poor website. Wasn’t notified that a one off top up was actually something that I’d subscribed to each month! Once cancelled, the email stating subscription had been cancelled, never arrived despite checking spam and junk. Then tried to cancel my account which also proved challenging.
Reply from TopUp2025-02-19
Hello, Unfortunately we can't find your account in our system by the name you provided. Please send us your account details or contact our Customer Support team directly so we can look into the issue you are reporting. Your TopUp team
Easy to top up phone.
Charged but no credit
My top was charged to my account but did not credit my mobile phone. When I emailed their Support to explain the difficulty, I just received a receipt. I was careful to send all relevant information for TopUp to identify my account but their Trustpilot response was that they could not identify it and that I should send "The Correct" information for them to identify. I have seen this response from TopUp with other people's complaints.
Reply from TopUp2025-02-14
Hello, Unfortunately we couldn't find your account in our system using the details you provided. Please send us your correct account details or contact our support team directly. Your TopUp team
Nice and fast
Good service
Good service! Since this is an online service that is completely automatic so you guys are making tons of $$$....It would be great for me if I could get a loyal customer discount code!
Its fast and easy
Absolutely fuming
Can someone please help me and tell me how the hell I'm supposed to top up with 12 numbers. I paid £20 nearly two hours ago and nothing. You also charged me £3 VAT 😱if this isn't resolved I will be disputing this with my bank. This is just not 🚫 on. I'm left with no further money to top up properly like I should have done. I have no data, minutes texts or anything to call someone. It was my last £23 😲
Reply from TopUp2024-12-23
Hello, Unfortunately you did not provide any personal details, so we can't find your account in our system, which means we can't look into the issue you are reporting and we are not able to help you at the moment. If you wish, you can contact our Customer Support team, they are available 24/7. Your TopUp team
It too slow and it always reject my…
It too slow and it always reject my card At all time
Reply from TopUp2024-12-09
Hello, At TopUp we use automated and manual systems to confirm proper credit card authorization. Since the billing information provided by you could not be verified by our security system, we could not process the payment and unfortunately, your order was canceled. This transaction will not be processed and the amount will not be deducted from your account. Your TopUp team
The order was not from me
The order was not from me. It was too easy for someone to hack your account
Reply from TopUp2024-11-29
Hello, Our agents have tried to call you in regards to this issue, but we were unable to reach you. Therefore, please reply to their email or reach us by phone at 1-866-535-8095 so we can assist you. Your TopUp team
Takes too long to recharge
Takes too long to recharge. I topped up nearly 30 minutes ago and it's still sitting as pending. The money has already been taken from my account and I have received no email after 5 mins, like it states.
Reply from TopUp2024-11-25
Hello, Thank you for your feedback! Online transaction security is extremely important to us, that's why we use automated and manual systems to confirm proper card authorization. Sometimes this might result in a delay in processing your order, but on the upside you can always be sure that your payments are safe with us. :) Orders can also be processed with a delay if the operator receives a high number of requests at the same time. We apologize for any inconvenience! Your TopUp team
I was using a top up before their fee…
I was using a top up before their fee was very expensive but when I found out about this app of yours it was really good the fees cheap and good for my my poor account I can afford it and I am really happy using this app so happy 100% happy of using this app very good very nice and also very fast to use thank you very much I really enjoy using this app I Can't top up my family so that we can see each other every day thank you very much love you and God bless you
I done my £5.95 top up but I didn't get…
I done my £5.95 top up but I didn't get any notification. So where is my money goes to?
Reply from TopUp2024-10-09
Hello, Unfortunately we can't find an account on our website under your name, so we can't know what the issue was. Please send us your account details or contact our Customer Support team directly. Your TopUp team
Jazz lady
Makes life easy to top up my phone. It's great to have a company that's efficient.
It went immediately
The servicese
The service
The time spent on how to load the cell…
The time spent on how to load the cell phone was very easy, and the plans that were provided made things even more simpler. Thank you so much
The recharge button at the very bottom…
The recharge button at the very bottom does not work. I tried pressing it and pressing it, and it would not. So I have to go into the recharge history and scroll until I find the latest recharge in order to place a recharge. Very reliable but that glitch needs to be fixed!
Reply from TopUp2024-09-05
Dear Jessica, Thank you for your feedback; we greatly appreciate it. Please note that the button at the bottom of the page will remain inactive until all required details for the recharge—such as country, operator, and recharge option—are fully entered. Once these fields are completed, the button will become clickable. Additionally, you have the option to log in to your online account and navigate to the Dashboard, where you can "Resend" any of your recent recharges. If there's anything else we can assist you with, please do not hesitate to let us know. Thank you for choosing TopUp.com!
Easy to use
Easy to use. Reliable