About TopUp
Data updated- Website
- topup.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 37 reviews
- Replies to negative
- 97% (37/38)
Do you own TopUp? Claim this profile for free and start replying to reviews.
About this business
TopUp.com is a website that facilitates mobile credit transfers from country to country or self-catering cell phone top up in 140+ countries worldwide. It helps expats send mobile credit to their families and friends as a gift or constant support, and makes available 300+ mobile operators. What people appreciate about TopUp.com:Safe online transactionsMultiple payment methods: all major credit/debit cards or PayPal Daily Bonuses All currencies accepted for payment, although the online account will display USD, CAD, and other major ones at your choice. User-friendly interfaces for both the experienced and the inexperiencedFor more info, visit:Recharge a mobilePromotionsCreate New AccountHelp Center
Written by the business, not verified by us.Is TopUp legit?
TopUp (topup.com) has a 3.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 35% give 1 star; The business has replied to 97% of negative reviews; 37 of them were added in the last 12 months. Last updated 2026-08-25.
What people say
Everything is great
Great service
Poor functionality, full of problems
The application is very stastic and difficult to explore. In fast recharge, first it wasn't giving the phone number and than when I clicked on contacts it didn't show up contact. When you see history no name comes with phone number so it is another problem. After sending money when I click to go back to main page the app stop responding so I had to close the app and open again. Over all, the app looks like using the 2010 technology instead of 2024. Very poor design, functionality and performance.
Reply from TopUp2024-07-08
Dear Ajmeer, Thank you for sharing your feedback with us. We apologize for the frustrating experience you've had with our application. We take your concerns seriously and are committed to making improvements. We are committed to providing a high-quality application and appreciate your patience as we work on these improvements. If you have any further feedback or need immediate assistance, please don't hesitate to reach out to our support team. Thank you for helping us improve our services & site.
Top up
I had used another company & they failed again so I went back to you. Easy breezy. Thank you
Great customer service
In a short amount of time, the problem was identified and the correction was made
I’m having issue doing my Top-up due to…
I’m having issue doing my Top-up due to the hold transaction but have been refund I don’t know why it kept saying I have a I completed transaction which is lie I got my refund
Reply from TopUp2024-06-05
Hello, Your transaction did not pass our security checks and your order was automatically canceled. The funds have already been returned to your bank account. Your TopUp team
Easy and reliable
Please ever since your support said…
Please ever since your support said they have issued me a refund , since February I haven’t still gotten my refund and not even my call credit , is this how transparent your service is or am just being scammed of my money ??? Please my bank wants the transaction id for the refund you made because nothing was reflected for over 3months now
Reply from TopUp2024-05-21
Hello, The transaction you referenced was cancelled from our side in February. The payment was not processed, and the funds were released shortly after the order was cancelled. We recommend contacting your card issuing bank for further assistance. Your TopUp team
3rd time i lose money I bought credit…
3rd time i lose money I bought credit and never got it
Reply from TopUp2024-04-19
Hello, We checked your account and the credit was successfully send to the numbers you recharged. Our Support Team will be in touch with more details as well. For any questions or concerns, they are available 24/7. Your TopUp team
Topup.com unhappy with my experience
Much like some other people I have been paying £11.89 (for 18 months!) unaware I had 'signed up' I am on a contract with EE so I wouldn't need to sign up elsewhere to top up. If I did it was because I thought I was adding on with EE whilst abroad. Be careful who you are signing up too. I am not aware of any account details?
Reply from TopUp2024-04-17
Hello, Unfortunately, we can't find an account under your name or email address in our system. Please contact our Customer Support team for further assistance. Your TopUp team
I paid for a top up,not credited to my…
I paid for a top up,not credited to my phone,money taken from my bank account.
Reply from TopUp2024-04-15
Hello, Unfortunately we couldn't find your account in our system, since you haven't provided us any account details, so there's not much we can do to help. In any case, if the order you placed was unsuccessful, the money will be returned to your account in a few business days, depending on your bank. Your TopUp team
I topped up there now and it didn't…
I topped up there now and it didn't show om my mobile balance yet they took the money from my account
Reply from TopUp2024-04-08
Hello, We do not have a record of a recent order of yours through our service; our Support Team will be in touch for further assistance. For any questions or concerns, they are available 24/7. Your TopUp team
Easy yo use in Latin America
Easy to use efficiently and effectively. I wish there were lower amounts set to buy other than $12.
Reply from TopUp2024-04-03
Hi Natalia, Thank you very much for using our service. Your feedback is very important to us, hence we're happy to let you know 2 lower amounts were added for El Salvador Tigo. Besides the $12 option, you also can choose from the $8 and the $9 ones. Hope the new amounts fits your needs. Thank you very much for using TopUp.com!
Fast and easy to use
2 years now, really luv da app
I really love this app, I add money to 5 Mexican phones and one is from another company. Since now I really haven't have my card info jeopardize in any way, I receive texts about my payment and it comes out in my bank statement always. I've been using it for 2 years now.
Great service!!!!
Soo good easy
its easy to use
its easy to use, although very difficult to connect due to need vpn here in novourosyk, russia. i used payment through paypal. i top up all Yota and Beeline sim number of my co-worker seaman onboard and all success. thank you TopUp.com, Paypal and Gotym Bank Philippines.
GREAT CUTOMERS SERVICE
GREAT CUTOMERS SERVICE I recent experienced an issue concerning my order number 1535237 on 01/15/2024 that I paid €35.69 to topup 1,000 UAH but after more than 24/hrs the topup wasn’t received in the corresponding pre-paid mobile number’s account. But with the extreme efforts of Topup.com customers service team the issue was sorted out succeefully on 24/01/2024 and as a gesture of goodwill they refund me the total amount and a topup of €35.69 provide me totally free to make me up. It was turns out that actually there was a technical error by mobile service providers and not in the part of topup.com.