TP Link

Clarity and a caring approach

Clarity and a caring approach. Patient but fast.

Aldrin great customer service

Aldrin walked me through the entire process of connecting my internet provider to my modem. He was very helpful and patient with me. Great customer service and friendly demeanour as well.

Excellent help Hely

Excellent help Hely. Thank you so much

I was very surprised and impressed with…

I was very surprised and impressed with the level of support I got from TP. The agent was very knowledgeable and had tons of advice and troubleshooting methods for me. The initial response was within a day which also surprised me. My issue was resolved in a timely manner and it had less to do with the component itself and more to do with things on my end. So the agent went a little beyond what I was expecting and I very much appreciate it. Thank you to Keira for the help.

Absolutely Fabulous!

Chloe was absolutely fabulous helping me to set up my tp link Ac1900 extenders today! Everything works perfectly now and the chat system worked fine :)

Thanks Glenn for great support

Firmware mismatch

I had 3 new WiFi senders that would not link to my original three. I spoke with the support department and they were able to help me get this resolved. Thank you

Thank you Alexis for your great help…

Thank you Alexis for your great help with an issue with a firmware upgrade to our H60X home mesh. You quickly sent us the process to fix the problem in easily understood terms. The upgrade was completed soon after.

Attentive Service

Attentive, quick phone support Eventually able to solve problem (new modem not obtaining internet) with email suggestions later (Needed minute adjustments in Advanced Settings - activate VLAN, enter VLAN ID, specify VLAN prioirty)

Very helpful

Glenn was patient and very helpful with my issue. Good support!

TP-Link support

I changed to a new internet provider. We reset my modem and reconfigured it, but they couldn't get the internet working. They said it was a problem with my modem. The internet worked fine on the previous ISP, but they still insisted that I had a faulty modem. I purchased a new modem under their advice. After time to think. I contacted TP-Link support to see if they had any suggestions. I spoke to Mathias, and she was wonderful. I explained the situation, and she listened and could not do enough to help. “It was a configuration problem. The internet was up and working within 10 minutes. Thank you Mathias, for your professional and technical skills.

Very helpful and nice talk.

TP-Link VIGI cameras

I have x6 TP-Link VIGI cameras. I contacted TP link Technical Support because I was getting many false alarms from birds and animals. The team was very responsive and helpful. They even went through the trouble of developing a customised Beta firmware for my cameras which solved my problems. I didn't expect this kind of a thorough approach from a tech company. Marie Tupaz was looking after my case. She and the engineers did a great to solve the problem. Marie followed up on the results so well, she even reminded me when I forgot about it at times. Thank you very much to all the team members involved to sort out my problem! I highly recommend TP-Link cameras. Jack

Warranty’s are bloody useless if they don’t honour them

Be aware of the 5 star reviews. My product is under warranty and is faulty so I reached out to get this resolved. Hours on their live chat where they’re ignoring what I’m describing the issue is and making me jump through hoops which are actually irrelevant for my issue and then I’m told it needs to move to email for no clear reason whatsoever? At that point I’m asked to leave a review and also a 5 star review on here even though I’m no closer to the solution. I’m told there is just one more step via email (which could have been done on chat), but having done that they’re now giving me more. Their communication has slowed down and I’m no closer to getting a replacement sent out. So the warranty they speak of is completely useless. Don’t buy the deco mesh systems as we’ve had nothing but issues with it and yes they may be responsive on the chat but they don’t actually help or proceed towards honouring the guarantee!

Jonathan handled my case efficiently.

Not even 1 star

Not even 1 star I bought this door bell which keep on giving me the problems from day 1. It is not taking the memory card and keep on stop working. 100 of times I reset it and rebooted it but it is not looking to sort. I bought online and cant find the reciept.... Now when there is a big incident happened when a mother of 3 monts old baby stabbed to death because she could not see him on the door. These door bells are the essential requirement of every house now and these people are taking it as a joke. My doorbell stopped working and now not pairing and these people are neither repairing nor replacing. Guys never buy this product or any product of tp link. They are useless in customer service. If I couldn't find the reciept for 1 year old they must have it in their system but they dint want to find. Because it will hassle to click 1 button of the computer and they can write 2 pages lengthy messages They might be cheap but the we cant compromise the safety for few quids. Get a genuine camera doorbell. Becaue if it stopped working there is no way they will refund or replace it. I know its not big amount but money is money. Be careful when buying these tp link products. They will stop working at anytime and then you will have to chase for the replacement and repair for months and months but still won't gain anything. Never buy it

Jean was very helpful and attentive…

Jean was very helpful and attentive with my request to show me how to set up my internet extender to pair with my router. The attention and patience was outstanding, Jean definitely knows how to talk to you through this process step by step to resolve your issues. Well done Jean.

Chloe was nice and helpful with my…

Chloe was nice and helpful with my query about my wifi extender

Cherry

I changed internet providers and had an issue connecting. After numerous calls to the new provider I phoned tp-link and luckily connected to Cherry

Easy and smooth process

Sloane was incredibly kind, patient, and professional throughout the support process. She explained everything clearly, helped me troubleshoot the issue step by step, and we were able to solve the problem. Thank you, Sloane, for the excellent customer service!