Transamerica

Application request for withdrawal is…

Application request for withdrawal is way too long. Condense it. Also, allow for requests to be sent by email.

I’m an agent and I hate Transamerica

I’m an agent and I hate Transamerica. Good luck finding someone who speaks English, I can’t imagine what the customer service hotline is like. “Precious” who somehow became a supervisor is literally horrible

It was very nice to have someone that's…

It was very nice to have someone that's as knowledgeable as the customer care operator was

Avoid these crooks at all cost!!!

Do not give any of your money to this company. They will never pay your pensions. They have antiquated computer systems and drag out processing your documents to make sure they can put off paying you for months. No matter how many documents you submit, they will dawdle around and request another one -just in time to put off the payment another month.

Efficient handling of my call

Efficient handling of my call. Knowledgeable staff.

Azil was awesome helping me getting…

Azil was awesome helping me getting logged in online. I was locked out and had called before and was sent an email on how to sign back and and that didn’t work. He stayed on the phone and help me get unlocked and made sure I was able to sign back in. He’s very helpful and very nice. Great customer service skills and very patient.

I gave a four star because wasn't told…

I gave a four star because wasn't told jowls email was sent, when put in for a loan on insurance policy

Best Insurance company

The person knew exactly what I was…

The person knew exactly what I was talking about and directed me in the right direction to get my transition completed.

I didn’t have any trouble with the…

I didn’t have any trouble with the question I asked. The agent was very helpful and very nice.

Everything was taking g care properly …

Everything was taking g care properly and quickly

Pure lies worst service ever terrible…

Pure lies worst service ever terrible experience

Felicia had the patience to explain…

Felicia had the patience to explain everything to my understanding

Whenever I e called you with a simple…

Whenever I e called you with a simple question or a problem you have always been very helpful and kind, and got done whatever I needed done or answered me very promptly and without any attitude.

on the internet and letters I received…

on the internet and letters I received while making the effort to update payment information, Multiple numbers to call had different Questions to identify the caller. for example, in my experience one call asked for account number and another entire social securiity number, finally, I asked my agent for a reliable customer service number....it was different but handled in the reliable order ...without going to be in a list to call back no less than a 40 minute call back in the list.

They was very understanding of what was…

They was very understanding of what was happening they doing everything thing to help me. Thank you

Received all the information I needed

Received all the information I needed. Very professional.

The staff were very helpful

The staff were very helpful. They got right to the problem and got us fixed

You were respond all my questions and…

You were respond all my questions and help to do all changes that I request.

Josie was went above and beyond

Josie was went above and beyond. Very professional and disciplined.