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Traveler's Joy

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101 reviews

4.6101 reviews
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About Traveler's Joy

Data updated
Website
travelersjoy.com
Category
Public & Local Services
Location
United States
Status
Unclaimed
Last 12 months
2 reviews
Replies to negative
80% (4/5)
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About this business

We're a small group of folks that started Traveler's Joy on a stoop in Brooklyn, NY in 2004. However, it all really started in 2003 with the serendipitous meeting of our founders at the first overnight hut of the Milford Track in New Zealand. Taking the company from a muddy hike on the South Island to the world's most popular honeymoon registry in a few short years required a lot of work. Luckily we have the best team in the world! Traveler's Joy continues to grow into a new decade and we're all very excited at what the future will bring. If you have any questions, suggestions, comments, or quotes (or just want to say "Hi!"), always feel free to contact us! You are the lifeblood of our business and the keeper of our hearts.

Is Traveler's Joy legit?

Traveler's Joy (travelersjoy.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Public & Local Services and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 80% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-28.

What people say

We used Traveler's Joy to go to Greece…

We used Traveler's Joy to go to Greece and Germany. Our friends and loved ones really loved the idea of gifting us experiences, and many people used it as an alternative to just giving us cash. It was awesome, we got way more than we asked for!

Incredible Honeymoon to Spain!

My husband and I planned an incredible Honeymoon to Spain! We were able to list our planned excursions and dinners for our trip on this website, and thanks to our amazing wedding guests, all of our excursions, day trips, and meals were paid for! This website makes it easy for guests to purchase experiences for you, and you receive your money quickly. We had a great experience with traveler's joy, and we highly recommend it! :)

Very happy with the service, a little pricey

The setup of our page was easy and quick. They have a ton of examples that make it even easier to write a honeymoon fund request to friends and family. I felt like commission off of each donate was a little high which is why I did not leave 5 stars.

Reply from Traveler's Joy2019-04-30

Dear Traveler's Joy Couple: Thank you so much for your feedback. We are always working on finding ways to lower our fee. Unfortunately the credit card fees we have to pay is much higher than the big companies (Amazon, Zola, etc.). That being said, we appreciate your business and supporting a small business that pays its people a living wage and provides top notch customer service. Congratulations on your marriage! Best Regards, Brandon Warner CEO & Co-founder Traveler's Joy

Great service; please provide more accurate suggestions

This was a really lovely service and I would definitely recommend it. The only criticism I would offer is to create more realistic gift options with more accurate prices. We were surprised when we went on our trip, and the price estimates shared by travelersjoy were nowhere near close the actual prices of the activities in Maui.

We had a great experience with Traveler's Joy!

We had a great experience with Traveler's Joy! When my husband and I were looking for a honeymoon registry, we wanted a company that would be simple to work with, and allow us to plan our own trip. We didn't want an all-inclusive resort or pre-packaged tour. Traveler's Joy allowed us to put experiences and aspects of the trip for friends and family to fund, but did not lock us into any specifics. Since our honeymoon to France is 7 months after our wedding, we had people contributing money well after our wedding date. Traveler's Joy made it very easy to get our funds - we selected to have a check mailed to us and it arrived right on time.

Hidden Fees

At no point in the checkout process did it show or mention a service fee. I know, because I was looking for it. I figured there'd probably be a fee and I'd just send money via Venmo which doesn't have any fees. However, after putting in all my information and making it to the confirmation page, there still wasn't any indication that there would be a fee. Only after submitting did I land on a page saying your company charged me $6.83 for the Convenience of using your service. I'm not sure if you have any lawyers working at your company or a legal team, but I'm fairly certain what you are doing is not only immoral, but illegal. You need to clearly showcase the fees you are going to charge, BEFORE the transaction takes place, not after. $7 isn't a ton of money, but it's the principal of the thing that's frustrating. It;s not enough to say on your frequently asked question page that there will be a fee. It's not enough to put in tiny letters during the purchase process that there might be a fee. You need to actually show what is going to be charged on the credit card before that purchase goes through. You can't show X amount is going to be charged and then charge Y amount. That's wrong and borderline illegal. If you were serious about being upfront you would do what ever single other company in the US does and showcase the fee BEFORE purchase.

Reply from Traveler's Joy2019-04-08

Hi Noah, Thanks for reaching out to us. Our fee is ALWAYS presented to the purchaser before their credit card is charged. Our development team has spent their weekend trying to replicate your issue below but was unable to. Our customer service team has been in contact with you so we look forward to working with you to change your experience with Traveler's Joy. I'm sorry you were not aware of the service fee! There is a small service fee on gifts sent/received via credit card. For guests this amount is typically 2.95% + $0.99. Gifts given via cash or check are 100% FREE to give. We try to keep this cost as low as possible and really try to make the fee clear and noticeable at checkout before the transaction is submitted AND in our Common Questions Section (please see the links below): http://www.travelersjoy.com/about/faq.php#cost http://www.travelersjoy.com/about/faq.php#why_fee http://www.travelersjoy.com/about/faq.php?tpl=terms Please note we wish we didn't need to have a fee at all. Unfortunately, credit card companies continue to keep fees high for small businesses like Traveler's Joy and it is only the largest companies like Amazon and Walmart that receive lower rates. It would be impossible for Traveler's Joy to accept credit cards, remain ad-free, have 24/7 customer service, pay its people a living wage, and allow our couples to make free redemptions if it did not have a small fee. Our development team always invites feedback, so if you have any ideas about where this information would be better listed to make it more clear, please let us know via our customer service team or to me at [brandon][at][travelersjoy][dot][com]. Best Regards, Brandon Warner CEO & Co-founder

Good Experience

Good experience with the company. Only issue was that we are Canadian and I didn't realize at first that all of our guests would be charged in USD. Other than that it was super easy to use and I would recommend to my friends

We didn't want things for our wedding

We didn't want things for our wedding, we wanted experiences. Traveler's Joy has given us exactly that. We are preparing to embark on our honeymoon trip to the Caribbean, and could not be more excited! It has been so fun seeing what "experiences" our friends have gifted us with, and we can't wait to send them pictures of us enjoying it as a thank you!

Honeymoon Registry SUCCESS

An easy to use and efficient platform for our Hawaii honeymoon registry! Really enjoyed receiving emails when an item was gifted, and the transaction from registry to bank account was flawless. We were able to receive gifted funds while on our honeymoon! Set up was easy and fun, thanks to the pre-selected activities. Easy to add own descriptions and images as well. Thanks for helping us make great memories on our honeymoon!

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