Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe. Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.Trip.com are committed to making sure our usersGet Reasurring ServiceOur service-guarantee means that we’ve always got your backGet Efficient SupportThere are multiple service channels for you to reach us easilyGet Rewarded For TravelingGet rewards when you book, and save on future trips
Written by the business, not verified by us.
Is Trip.com legit?
Trip.com (trip.com) has a 3.0 out of 5 rating on OK.one, based on 972 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Price. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptionally user-friendly digital platform, noting that locating and booking accommodations or transport is remarkably smooth, fast, and efficient overall. Many travelers also deeply appreciate the consistently competitive prices, helpful post-sale communications, and comprehensive travel details conveniently gathered in a single place.
However, some people mentioned encountering annoying technical glitches during the booking process, such as occasional reservation failures or unexpected website errors. Other reviewers noted occasional frustrations regarding third-party booking limitations, including unexpected stopovers or uncoordinated flight details that required extra attention to resolve.
Auto-generated from all reviews of this business. For reference only.
Trip com is using unethical and by the US law prohibited primitive "hook and switch" advertising lower rates for hotels, then corrupt something in your booking request which the bank system would detect as a fraud and you are trying and trying on both sides to get through. I have a documentary evidence that my booking was rejected for a NY hotel Club Quoters for 23-26 Oct advertised by Trip com for $1,200 by the company which did not go through allegedly that my bank declined my charge, however when I booked the same hotel with much higher price the transaction went immediately through and successfully. A company like this...and using an intelligence insulting gimmicks...avoid at any cost! t.c. (NY)
Reply from Trip.com2026-10-22
Dear t a titani,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Avery
Trip.com
Hi ROBERT GLENN WOTRING,
We sincerely appreciate your kind comment. Knowing that you are satisfied with our service brings us great joy. At our company, we are dedicated to delivering the best possible customer service experience, and your feedback is highly valued. Thank you once again for sharing your lovely review, and we eagerly look forward to the opportunity to continue providing you with exceptional service in the future.
Best regards,
Elizabeth
Trip.com
Hi SAOWANEE,
We appreciate your generous review. Our team is committed to ensuring exceptional customer experiences daily. Your feedback serves as a source of motivation for us to maintain our best practices and make necessary improvements where needed. We eagerly await the opportunity to serve you on your next trip and sincerely thank you for choosing us. Wishing you a wonderful day ahead.
Best regards,
Layla
Trip.com
The payment process wasn't working well, so I ended up booking for a different date at a slightly higher price. Overall, it's still a better option and price compared to other providers.
Reply from Trip.com2026-10-22
Hi traveler,
Thank you for providing us with your valuable feedback. We sincerely appreciate the time and effort you took to write a review for us. At Trip.com, our dedication lies in presenting our customers with the most exceptional deals and offers available in the market.
Rest assured, we will persistently strive to enhance our services and provide even more competitive deals to serve our customers better. We hope that you will continue using our app or website to explore and discover deals that perfectly align with your needs. Thank you once again for choosing us, and we look forward to serving you again in the future.
Best regards,
Layla
Trip.com
Good information clearly mentioned about visa and transfer
Reply from Trip.com2026-10-22
Hi BALDEV SINGH,
Thank you for taking the time to offer your valuable feedback. We are delighted to know that you are satisfied with our service, and we appreciate your kind words. At Trip.com, we are dedicated to offering the best possible customer service experience, and your feedback is extremely valuable to us. We are excited about the prospect of providing you with outstanding service in the future.
Best regards,
Skylar
Trip.com
Just in short time every given detail of flight was perfectly fine.
Reply from Trip.com2026-10-22
Hi Irfan Khan,
We genuinely appreciate your kind words and positive feedback. We are delighted to learn that you had such a wonderful experience with us. Our team is dedicated to delivering the highest level of service, and your feedback serves as a significant motivation for us.
Once again, thank you for sharing your lovely review. We hope you have a fantastic day.
Best regards,
Riley
Trip.com
I’ve been using trip.com for several years. It offers affordable price for flights, hotels and etc. easy to navigate, all in one tool for travelers
Reply from Trip.com2026-10-22
Hi JASURBEK NORMAKHMADOV,
We genuinely appreciate your kind words and positive feedback. We are delighted to learn that you had such a wonderful experience with us. Our team is dedicated to delivering the highest level of service, and your feedback serves as a significant motivation for us.
Once again, thank you for sharing your lovely review. We hope you have a fantastic day.
Best regards,
Madeline
Trip.com
Hi PAKKAPON NATTHARANGSEE,
We sincerely appreciate your valuable feedback. Your time and effort in writing a review mean a lot to us.
Rest assured, we are dedicated to consistently offering our customers captivating deals at the most affordable prices in the market. We encourage you to continue using our app/website, as you might discover a deal that perfectly meets your needs.
Once again, thank you for your feedback, and we wish you a wonderful day ahead.
Best regards,
Alexandra
Trip.com
Hi David O Riely,
We genuinely appreciate your kind words and positive feedback. We are delighted to learn that you had such a wonderful experience with us. Our team is dedicated to delivering the highest level of service, and your feedback serves as a significant motivation for us.
Once again, thank you for sharing your lovely review. We hope you have a fantastic day.
Best regards,
Morgan
Trip.com
The booking process was easy and convenient. Everything went smoothly. I had a good experience.
Reply from Trip.com2026-10-22
Hi CHU THI THUY TIEN,
We appreciate your generous review. Our team is committed to ensuring exceptional customer experiences daily. Your feedback serves as a source of motivation for us to maintain our best practices and make necessary improvements where needed. We eagerly await the opportunity to serve you on your next trip and sincerely thank you for choosing us. Wishing you a wonderful day ahead.
Best regards,
Ellie
Trip.com
Hi SILINTHONE,
We sincerely appreciate your kind words and positive feedback. It brings us great joy to hear that you had such a fantastic experience with us. We take immense pride in delivering the best service possible, and your feedback serves as a wonderful source of encouragement for our team.
Thank you once again for sharing your lovely review. We hope you have a truly remarkable day.
Best regards,
Ellie
Trip.com
All very easy to follow from choosing the flights, to adding bags and choosing seats.
Reply from Trip.com2026-10-22
Hi Lucie Martin,
Thank you for taking the time to provide us with your valuable feedback. We appreciate your effort in writing a review for us. At Trip.com, we are committed to providing our customers with the best deals and offers in the market, and we are pleased to hear that you find them interesting and affordable.
We will continue to work hard to improve our services and provide even more competitive deals for our customers. We hope that you will continue to use our app/website and find a deal that suits your needs. Thank you once again for choosing Trip.com, and we look forward to serving you in the future.
Best regards,
Natalie
Trip.com
Hi KAZAKOVA IULIIA,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
Best regards,
Ariana
Trip.com
Hi Wilbert Dispolo,
We sincerely appreciate your kind comment. Knowing that you are satisfied with our service brings us great joy. At our company, we are dedicated to delivering the best possible customer service experience, and your feedback is highly valued. Thank you once again for sharing your lovely review, and we eagerly look forward to the opportunity to continue providing you with exceptional service in the future.
Best regards,
Skylar
Trip.com
Hi MAGSARJAV JARGALSAIKHAN,
Thank you for sharing your feedback with us. We are delighted to hear that our APP/Website brings convenience to our customers, and we are committed to maintaining this level of service while constantly striving to offer even more competitive deals and offers for our valued customers.
Your continued support is greatly appreciated, and we eagerly anticipate serving you on your future journeys with us. Once again, thank you for choosing us as your preferred option.
Best regards,
Riley
Trip.com
Ciao SHEGAY/DENIS,
Apprezziamo il tuo feedback positivo. È meraviglioso sapere che trovi la nostra APP/Sito Web conveniente . Siamo impegnati a fornire e migliorare costantemente questo livello di servizio, cercando sempre di suggerire le migliori offerte e promozioni ai nostri clienti.
Il tuo continuo supporto ha un valore insetimabile per noi e non vediamo l'ora di assisterti nel tuo prossimo viaggio con noi. Grazie ancora per averci scelto.
Cordiali saluti,
Layla
Trip.com
Hi MBONGO NUKUNA SARAH,
Thank you for providing your feedback. We're thrilled to hear that you find our APP/Website convenient for our customers. Rest assured, we are committed to maintaining this level of service and striving to offer even more competitive deals and promotions to enhance the experience for our customers.
Your continued support means a lot to us, and we can't wait to serve you on your future journeys with us. Thank you once again for choosing us.
Best regards,
Madeline
Trip.com
Very professional and efficient services provided by Trip.com. Thank you and please keep it up your wonderful services as our trusted agent as always!
Reply from Trip.com2026-10-22
Hi Kate Rose,
Thank you for the time to leave this lovely review. I appreciate that you shared with us the experience you had with our customer support.
Please know that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and exceed our customer's expectations.
Again, thank you for choosing us and please enjoy your day to the fullest.
Best regards,
Morgan
Trip.com
Hi Amite Ahmeya,
We highly value your feedback and want to express our gratitude for the time and effort you put into writing a review for us.
Rest assured, we are committed to consistently delivering captivating deals that offer great value to all our customers. We encourage you to continue using our app/website, as there may be a deal that perfectly matches your preferences and requirements.
Once again, thank you for choosing us and hope you have a fantastic day.
Best regards,
Angelina
Trip.com
Hi DUONG MINH NGUYET,
We appreciate your kind words and are thrilled to hear that you are satisfied with our service. At Trip.com, we are committed to delivering the best possible customer service experience, and your feedback is truly invaluable to us. We are excited about the opportunity to continue providing you with excellent service in the future. Thank you for choosing us.
Best regards,
Ella
Trip.com
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