Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe. Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.Trip.com are committed to making sure our usersGet Reasurring ServiceOur service-guarantee means that we’ve always got your backGet Efficient SupportThere are multiple service channels for you to reach us easilyGet Rewarded For TravelingGet rewards when you book, and save on future trips
Written by the business, not verified by us.Trip.com (trip.com) has a 3.0 out of 5 rating on OK.one, based on 972 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Price. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptionally user-friendly digital platform, noting that locating and booking accommodations or transport is remarkably smooth, fast, and efficient overall. Many travelers also deeply appreciate the consistently competitive prices, helpful post-sale communications, and comprehensive travel details conveniently gathered in a single place. However, some people mentioned encountering annoying technical glitches during the booking process, such as occasional reservation failures or unexpected website errors. Other reviewers noted occasional frustrations regarding third-party booking limitations, including unexpected stopovers or uncoordinated flight details that required extra attention to resolve.
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Hi simon Haile, Thank you for your gracious feedback. It is always a pleasure to hear that our customers are satisfied with our service. At Trip.com, we aim to provide the best possible customer service experience, and your feedback is highly valuable to us. We are excited to have the opportunity to continue providing you with great service in the future. Thank you again for your kind comment. Best regards, Ella Trip.com
Great, super comfortable and flexible; using only this app for all my trips and my family trips; saves me lots of time, nerves and money; perfect, I happy to have a possibility to use this app
Hi LIUBOV BOLSHAKOVA, Thank you for providing your feedback. We're thrilled to hear that you find our APP/Website convenient for our customers. Rest assured, we are committed to maintaining this level of service and striving to offer even more competitive deals and promotions to enhance the experience for our customers. Your continued support means a lot to us, and we can't wait to serve you on your future journeys with us. Thank you once again for choosing us. Best regards, Madeline Trip.com
Quick, easy, reliable
Hi Shane Andrews, Thank you for the time in leaving this review. I appreciate that you shared with us the experience you had with us. Please know that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve. Thanks again for your feedback, have a wonderful day. Best regards, Layla Trip.com
Your customer-centric approach in tailoring your website to ensure easy access to flights and more.
Hi Ziegler Kennedy, We appreciate you taking the time to provide us with your feedback. We are pleased to know that our APP/Website offers convenience to our customers, and we are dedicated to maintaining this level of service while striving to deliver even more competitive deals and promotions for our customers. We highly value your ongoing support, and we look forward to serving you in your future endeavours with us. Thank you again for choosing us. Best regards, Elizabeth Trip.com
Hi AHMAD NASSURA, We genuinely appreciate your kind words and positive feedback. We are delighted to learn that you had such a wonderful experience with us. Our team is dedicated to delivering the highest level of service, and your feedback serves as a significant motivation for us. Once again, thank you for sharing your lovely review. We hope you have a fantastic day. Best regards, Emilia Trip.com
Hi ABDUL MUNIR, Thank you for taking the time to offer your valuable feedback. We are delighted to know that you are satisfied with our service, and we appreciate your kind words. At Trip.com, we are dedicated to offering the best possible customer service experience, and your feedback is extremely valuable to us. We are excited about the prospect of providing you with outstanding service in the future. Best regards, Angelina Trip.com
My money from credit card got deducted without getting any otp and without me filling any otp. There was no otp at all for the transaction which happened.
Dear VISHAL SURESHKUMAR JAIN, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Skylar Trip.com
Hi YAHYAOUI, Thank you for providing us with your feedback. We are glad to learn that our APP/Website brings convenience to our customers, and we are committed to continuing this level of service and providing even more competitive deals and offers for our customers. Your continued support means a lot to us, and we can't wait to serve you on your future journeys with us. Thank you once again for choosing us. Best regards, Kylie Trip.com
Hi SABRINA SPICHTIG BURRI, We appreciate your kind words and are delighted to hear that you are satisfied with our service. At Trip.com, our team is dedicated to delivering the best customer service experience possible, and your feedback is invaluable to us. We eagerly look forward to the opportunity to continue providing you with exceptional service in the future. Thank you for choosing us. Best regards, Victoria Trip.com
Dear Mohammad .., Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Angelina Trip.com
Hi JIMENEZ Elton, Thank you for the time in leaving this review. I appreciate that you shared with us the experience you had with us. Please know that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve. Thanks again for your feedback, have a wonderful day. Best regards, Elizabeth Trip.com
I used Trip.com to book several attraction tickets for my trip to Barcelona, and the whole experience was fantastic. The booking process was quick, easy, and straightforward, with instant confirmation for all my tickets. Everything worked perfectly during my trip, and I had no issues accessing any of the attractions. The prices were competitive, and having all my bookings organised in one place made travelling much more convenient. I had an amazing time in Barcelona, and Trip.com helped make the experience stress-free and enjoyable. I would definitely use Trip.com again for future trips and would highly recommend it to anyone looking to book attractions and activities while travelling. Thank you, Trip.com, for a seamless and reliable service! 😊
Hi Raluca Vasilescu , Thank you for taking the time to offer your valuable feedback. We are delighted to know that you are satisfied with our service, and we appreciate your kind words. At Trip.com, we are dedicated to offering the best possible customer service experience, and your feedback is extremely valuable to us. We are excited about the prospect of providing you with outstanding service in the future. Best regards, Avery Trip.com
Hi PUREVJAV BATKHUU, Thank you very much for your kind words and positive feedback. It brings us great joy to hear that you had such a fantastic experience with us. Your satisfaction is our utmost priority, and your feedback is invaluable to our team. Once again, thank you for sharing your lovely review. We hope you have an amazing day. Best regards, Ariana Trip.com
Really happy so far, for both the train journeys I’ve just taken, and the live tracker was spot on. Thank you
Hi Warren Bassett, Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future. Best regards, Evelyn Trip.com
Everything went as smooth as possible-a little worried about the reviews for Egypt air but everything went perfectly.Thankyou Trip.com!!
Hi Christian Leigh, Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future. Best regards, Evelyn Trip.com
Hi LEELAKUNARUK KORNKANOK, Thank you for taking the time to offer your valuable feedback. We are delighted to know that you are satisfied with our service, and we appreciate your kind words. At Trip.com, we are dedicated to offering the best possible customer service experience, and your feedback is extremely valuable to us. We are excited about the prospect of providing you with outstanding service in the future. Best regards, Alexandra Trip.com
great experience to book the tickets using trip.com
Hi SUDHANSHU MUDGAL, We appreciate your kind feedback. It brings us joy to hear that you are pleased with our service. At Trip.com, we are committed to ensuring the best possible customer service experience, and your feedback is truly valuable to us. We are excited about the opportunity to continue providing you with excellent service in the future. Thank you again for choosing us. Best regards, Angelina Trip.com
Hi MISS SMITHA THUMIAH, We highly appreciate your valuable time taken to share such a wonderful review. It's truly delightful to hear about your experience with our customer support team. We understand the significance of providing top-notch customer service and work hard every day to offer an unparalleled experience to our customers. Your feedback inspires us to maintain our commitment towards providing the best services and exceeding the expectations of our esteemed customers. Thank you once again for choosing us, and have a fantastic day. Best regards, Ella Trip.com
I was satisfied.
Bonjour Robin Turk, Merci d'avoir pris le temps de nous laisser ce commentaire. Nous sommes ravis d'apprendre que vous appréciez la practicité que notre application/site Web offre à nos clients. Nous nous engageons à maintenir ce niveau de service et à proposer encore plus d'offres et de promotions compétitives pour nos clients. Nous apprécions votre soutien continu et nous nous réjouissons de vous servir lors de votre prochain voyage avec nous. Merci encore de nous avoir choisis. Cordialement, Natalie Trip.com
Hi ABOU AMADOUOUHOU, Thank you so much for your kind words and positive feedback. We are thrilled to hear that you had such a great experience with us. Our team takes great pride in providing the best customer service and products possible, and your feedback serves as a great source of encouragement for us. Thanks again for your feedback, have a wonderful day. Best regards, Skylar Trip.com
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