Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe. Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.Trip.com are committed to making sure our usersGet Reasurring ServiceOur service-guarantee means that we’ve always got your backGet Efficient SupportThere are multiple service channels for you to reach us easilyGet Rewarded For TravelingGet rewards when you book, and save on future trips
Written by the business, not verified by us.Trip.com (trip.com) has a 3.0 out of 5 rating on OK.one, based on 972 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Price. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptionally user-friendly digital platform, noting that locating and booking accommodations or transport is remarkably smooth, fast, and efficient overall. Many travelers also deeply appreciate the consistently competitive prices, helpful post-sale communications, and comprehensive travel details conveniently gathered in a single place. However, some people mentioned encountering annoying technical glitches during the booking process, such as occasional reservation failures or unexpected website errors. Other reviewers noted occasional frustrations regarding third-party booking limitations, including unexpected stopovers or uncoordinated flight details that required extra attention to resolve.
Auto-generated from all reviews of this business. For reference only.Good choices
Hi Fida Laalia Azzahra, Thank you for your positive feedback. We greatly appreciate your kind words and are delighted to hear that you are pleased with our service. At Trip.com, our primary goal is to ensure an outstanding customer service experience, and your feedback is highly valuable to us. We are excited about the opportunity to continue delivering excellent service to you in the future. Best regards, Victoria Trip.com
Bonjour Lai CHUN YEW, Merci d'avoir pris le temps de nous laisser ce commentaire. Nous sommes ravis d'apprendre que vous appréciez la practicité que notre application/site Web offre à nos clients. Nous nous engageons à maintenir ce niveau de service et à proposer encore plus d'offres et de promotions compétitives pour nos clients. Nous apprécions votre soutien continu et nous nous réjouissons de vous servir lors de votre prochain voyage avec nous. Merci encore de nous avoir choisis. Cordialement, Ellie Trip.com
Very good, Superb 👍👍👍
Hi LAUWIS RICKY, We appreciate your kind review. Please be aware that we are constantly working towards delivering the utmost customer satisfaction. Your feedback serves as a motivation for us to maintain our best practices and identify areas for improvement. We eagerly anticipate the opportunity to serve you on your next trip, and we sincerely thank you for selecting us. Have a wonderful day. Best regards, Morgan Trip.com
Quick, easy to navigate, competitive price
Hi THPMsia, We appreciate you taking the time to offer your valuable feedback to Trip.com. It is our utmost priority to offer our customers the finest deals and offers available in the market, and we are delighted to know that you find them interesting and affordable. Rest assured, we will persistently work towards enhancing our services and presenting even more competitive deals that cater to our customer's satisfaction. Once again, thank you for choosing us, and have a great day. Best regards, Emilia Trip.com
Easy and intuitive to use, great deals
Hi Godfrey Albertyn, Thank you so much for your feedback. We appreciate your time and effort in writing a review for us. Please know that we will continue to provide interesting yet cheapest offers in the market to all our customers. Please keep using our app, and you might find a deal that suits your needs. Again, thank you, and have a great day. Best regards, Morgan Trip.com
Thank you for providing such fast, convenient, and easy-to-use service. I would be even more grateful if you could continue to make it safer and maintain high quality in the future. Thank you so much, and goodbye!
Hi CHIMIDTSIYE DULGUUNTUUL, We greatly appreciate the time you took to leave such a positive review and share your experience with our customer support. Rest assured, we are committed to consistently providing the best customer experience to all our customers. Your valuable feedback serves as a strong motivator for us to continuously improve and exceed customer expectations. We eagerly anticipate our next trip with you. Thank you for choosing us, and have a fantastic day. Best regards, Elizabeth Trip.com
Used trip.com many times. Very good service & app.
Hi MICHAEL JAMES TOTTENHAM, Thank you for providing your feedback. We're thrilled to hear that you find our APP/Website convenient for our customers. Rest assured, we are committed to maintaining this level of service and striving to offer even more competitive deals and promotions to enhance the experience for our customers. Your continued support means a lot to us, and we can't wait to serve you on your future journeys with us. Thank you once again for choosing us. Best regards, Elizabeth Trip.com
I was looking at flights and every other option on the screen was showing fair market prices between $1,130 and $1,159 for the exact same itinerary. But right at the top, Trip.com had their "sponsored" ad pushing the exact same flights for $1,176. They are straight-up banking on people not paying attention and blindly trusting their sponsored banners to overcharge you by nearly $100 for the exact same seat on the exact same plane. Total scam. Skip them and book through anyone else.
Dear Mehdi, Thanks a lot for your feedback. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are treating it with utmost seriousness. We appreciate your patience and understanding in this concern. Best regards, Riley Trip.com
Thank you very much
Hi RAMAKRISHNA MYNAMPATI, We sincerely appreciate your kind words and positive feedback. It brings us great joy to hear that you had such a fantastic experience with us. We take immense pride in delivering the best service possible, and your feedback serves as a wonderful source of encouragement for our team. Thank you once again for sharing your lovely review. We hope you have a truly remarkable day. Best regards, Natalie Trip.com
Hi SREOUN SREANG, We sincerely appreciate the time you've taken to share this amazing review. It brings us great joy to hear about your positive experience with our customer support team. We fully understand the importance of providing exceptional customer service, and we strive to deliver an unparalleled experience to all our customers. Your feedback motivates us to continue our dedication to providing the best services and going above and beyond in exceeding the expectations of our valued customers. Thank you once again for choosing us, and we wish you a fantastic day filled with happiness and satisfaction. Best regards, Emilia Trip.com
Hi HUYNH/MINH TRIET, Thank you for leaving us this kind review. Please note that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day. Best regards, Ariana Trip.com
Hi Jim kaipua maitaki, Thank you so much for taking the time to leave such a wonderful review. Your willingness to share your experience with our customer support means a lot to us. Please know that we are dedicated to consistently providing the best customer experience possible. Your feedback serves as a great motivation for us to continue improving and surpassing our customers' expectations. Once again, we sincerely appreciate your choice in selecting our services, and we hope you have an incredible day. Best regards, Kylie Trip.com
Practical and convenient hotel for overnighting at Chengdu TFU airport. Was picked up quickly from airport and dropped off efficiently Front desk was helpful and efficient.
Hi Bay, Thank you for your positive feedback. We greatly appreciate your kind words and are delighted to hear that you are pleased with our service. At Trip.com, our primary goal is to ensure an outstanding customer service experience, and your feedback is highly valuable to us. We are excited about the opportunity to continue delivering excellent service to you in the future. Best regards, Angelina Trip.com
Fast, accurate and transparent.
Hi MANGONTAWAR HADJIRASUL, We appreciate your kind review. Please be aware that we are constantly working towards delivering the utmost customer satisfaction. Your feedback serves as a motivation for us to maintain our best practices and identify areas for improvement. We eagerly anticipate the opportunity to serve you on your next trip, and we sincerely thank you for selecting us. Have a wonderful day. Best regards, Natalie Trip.com
My experience with Trip.com was great because the booking process was easy, convenient, and hassle-free. I appreciated the affordable prices, user-friendly app, and helpful customer service. Overall, Trip.com made planning my trip simple and enjoyable.
Hi Marinius Dave Enriquez Apostol, Thank you very much for your comment. We are delighted to learn that you had a seamless booking experience. Your satisfaction motivates us to keep improving our services. Our user-friendly application and website are designed to offer a diverse range of options for you to plan your desired travel or vacation. We sincerely appreciate your continued support, and we're excited to serve you on your next journey with us. Wishing you a fantastic day. Best regards, Riley Trip.com
It's very good, has everything one needs. Keep it up.
Hi A. K., Thank you for taking the time to provide this wonderful review. I am grateful that you shared your experience with our customer support. We are dedicated to delivering exceptional customer experiences, and your feedback serves as a great motivation for us to maintain our high standards and go above and beyond to meet our customers' expectations. Once again, we appreciate your choice in selecting our services, and we hope you have a fantastic day ahead. Best regards, Layla Trip.com
Thanks to Trip.com handling complexity in my booking 1658114478971456.special thanks to Lauren to resolve my long going issue and get me the resolution what is really the right thing to do
Hi Prasanna Lakshmi, Thank you so much for your positive feedback. I am happy to know your compliment about our service. Our day is delighted by your encouraging words. Please keep using our app to find more deals that meet your needs well. I am hoping to see you on your next journey with us soon. Best regards, Ellie Trip.com
Hi ADRIAN MAHINAY, Thank you very much for your comment. We are delighted to learn that you had a seamless booking experience. Your satisfaction motivates us to keep improving our services. Our user-friendly application and website are designed to offer a diverse range of options for you to plan your desired travel or vacation. We sincerely appreciate your continued support, and we're excited to serve you on your next journey with us. Wishing you a fantastic day. Best regards, Ariana Trip.com
Good service , reasonable price .
Hi BOONTAVEEKIT/ALISA, Thank you so much for your feedback. We appreciate your time and effort in writing a review for us. Please know that we will continue to provide interesting yet cheapest offers in the market to all our customers. Please keep using our app/website, and you might find a deal that suits your needs. Again, thank you, and have a great day. Best regards, Layla Trip.com
Easy for me. Can find everything
Hi SUVARANARAK JITRAPORN, We genuinely appreciate your kind words and positive feedback. We are delighted to learn that you had such a wonderful experience with us. Our team is dedicated to delivering the highest level of service, and your feedback serves as a significant motivation for us. Once again, thank you for sharing your lovely review. We hope you have a fantastic day. Best regards, Kylie Trip.com
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