Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe. Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.Trip.com are committed to making sure our usersGet Reasurring ServiceOur service-guarantee means that we’ve always got your backGet Efficient SupportThere are multiple service channels for you to reach us easilyGet Rewarded For TravelingGet rewards when you book, and save on future trips
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Is Trip.com legit?
Trip.com (trip.com) has a 3.0 out of 5 rating on OK.one, based on 972 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Price. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptionally user-friendly digital platform, noting that locating and booking accommodations or transport is remarkably smooth, fast, and efficient overall. Many travelers also deeply appreciate the consistently competitive prices, helpful post-sale communications, and comprehensive travel details conveniently gathered in a single place.
However, some people mentioned encountering annoying technical glitches during the booking process, such as occasional reservation failures or unexpected website errors. Other reviewers noted occasional frustrations regarding third-party booking limitations, including unexpected stopovers or uncoordinated flight details that required extra attention to resolve.
Auto-generated from all reviews of this business. For reference only.
Im happy to use this apps because there's always a promo.thanks trip.com.
Reply from Trip.com2026-10-23
Hi Gena Quinto,
We appreciate you taking the time to provide us with your feedback. We are pleased to know that our APP/Website offers convenience to our customers, and we are dedicated to maintaining this level of service while striving to deliver even more competitive deals and promotions for our customers.
We highly value your ongoing support, and we look forward to serving you in your future endeavours with us. Thank you again for choosing us.
Best regards,
Angelina
Trip.com
Update: My case has been resolved.
I’m happy to update my review and confirm that my case has finally been resolved.
I would especially like to thank Harper for her outstanding efforts, patience, and dedication in handling my case. After a very frustrating experience and several days of trying to find a solution, Harper took my concerns seriously, followed up on the situation, and made a genuine effort to get everything resolved.
Her professionalism, and willingness to help made a real difference. Although my initial experience with Trip.com was disappointing, I truly appreciate the way Harper handled the situation and worked toward a satisfactory resolution.
Reply from Trip.com2026-10-23
Hi Menna Gamil,
Thank you so much for your positive feedback. I am happy to know your compliment about our service. Our day is delighted by your encouraging words. Please keep using our app to find more deals that meet your needs well. I am hoping to see you on your next journey with us soon.
Best regards,
Emilia
Trip.com
Hi Similan P,
We appreciate your kind words and are thrilled to hear that you are satisfied with our service. At Trip.com, we are committed to delivering the best possible customer service experience, and your feedback is truly invaluable to us. We are excited about the opportunity to continue providing you with excellent service in the future. Thank you for choosing us.
Best regards,
Evelyn
Trip.com
Hi JINCHEN WANG,
We sincerely appreciate your kind comment. Knowing that you are satisfied with our service brings us great joy. At our company, we are dedicated to delivering the best possible customer service experience, and your feedback is highly valued. Thank you once again for sharing your lovely review, and we eagerly look forward to the opportunity to continue providing you with exceptional service in the future.
Best regards,
Layla
Trip.com
Hi bertoravago,
We appreciate your kind review. Please be aware that we are constantly working towards delivering the utmost customer satisfaction. Your feedback serves as a motivation for us to maintain our best practices and identify areas for improvement. We eagerly anticipate the opportunity to serve you on your next trip, and we sincerely thank you for selecting us. Have a wonderful day.
Best regards,
Angelina
Trip.com
Easy to book and takes no time to receive the booking references
Reply from Trip.com2026-10-23
Hi Hobert Piawa,
Thank you for the time in leaving this review. I appreciate that you shared with us the experience you had with us. Please know that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve.
Thanks again for your feedback, have a wonderful day.
Best regards,
Alexandra
Trip.com
It's worth paying a few poiunds extra to get the good service
While the trip.com price was marginally higher, I know from experience that you can get servoice if you need it. The company has a good reputation
Reply from Trip.com2026-10-23
Hi Christopher Denham,
Thank you for your gracious feedback. It is always a pleasure to hear that our customers are satisfied with our service. At Trip.com, we aim to provide the best possible customer service experience, and your feedback is highly valuable to us. We are excited to have the opportunity to continue providing you with great service in the future. Thank you again for your kind comment.
Best regards,
Riley
Trip.com
Very disappointing.
You refer a friend and don’t get the promised Tripcions.
It turns out the service isn’t as good as expected.
Booking No. 1482194038756636
Reply from Trip.com2026-10-23
Dear Cor van den Akker,
Thank you for bringing this to our attention. We apologize for any inconvenience caused and assure you that we will get back to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best regards,
Alexandra
Trip.com
Dear Justus,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Skylar
Trip.com
Hi PRASHANT JAIN,
Thank you so much for your kind words and positive feedback. We are thrilled to hear that you had such a great experience with us. Our team takes great pride in providing the best service possible, and your feedback serves as a great source of encouragement for us.
Thank you again for your lovely review, and we hope you have a great day.
Best regards,
Madeline
Trip.com
Hi passenger passenger,
Thank you for your positive feedback. We greatly appreciate your kind words and are delighted to hear that you are pleased with our service. At Trip.com, our primary goal is to ensure an outstanding customer service experience, and your feedback is highly valuable to us. We are excited about the opportunity to continue delivering excellent service to you in the future.
Best regards,
Madeline
Trip.com
I never had any issue booking hotels in China through trip, I’m the booking process is easy, most times there is free cancellation until you check in, the price is low.
Reply from Trip.com2026-10-23
Hi Bex,
Thank you for taking the time to offer your valuable feedback. We are delighted to know that you are satisfied with our service, and we appreciate your kind words. At Trip.com, we are dedicated to offering the best possible customer service experience, and your feedback is extremely valuable to us. We are excited about the prospect of providing you with outstanding service in the future.
Best regards,
Evelyn
Trip.com
Easy to use. Seems somehow less scammy than others- just opens in its own window and not a link to another site ...which links to another site.. etc.
Reply from Trip.com2026-10-23
Hi Nils,
We appreciate your feedback and are thrilled to hear that you find our APP/Website convenient for our customers. Our team is committed to maintaining this level of service and continuously enhancing it to offer even more impressive deals and offers to our valued customers.
Your ongoing support is highly valued, and we look forward to assisting you on your next journey with us. Thank you once again for choosing us as your preferred option.
Best regards,
Riley
Trip.com
Very good app, always good flight options, 100% recommended
Reply from Trip.com2026-10-23
Hi GAGIK AVAGYAN,
Thank you for taking the time to give us your feedback. We are pleased to hear that our APP/Website provides convenience to our customers, and we are committed to maintaining this high level of service.
Your ongoing support is truly valued, and we look forward to serving you on your upcoming journeys with us. Thank you once again for choosing us as your preferred option.
Best regards,
Elizabeth
Trip.com
Hi SPYROU KATRINA,
Thank you for taking the time to leave us this positive comment, and your feedback is much appreciated.
I am glad to know that you have enjoyed a smooth booking experience. Your satisfaction is a great boost for us to keep improving our service. Our user-friendly application and website will also help provide a range of options you can select from to plan your desired travel or vacation.
We look forward to embarking on a beautiful journey with you soon. Have a nice day.
Best regards,
Alexandra
Trip.com
Hi Ahmed Esmat,
Thank you so much for your kind words and positive feedback. We are thrilled to hear that you had such a great experience with us. Our team takes great pride in providing the best customer service and products possible, and your feedback serves as a great source of encouragement for us.
Thanks again for your feedback, have a wonderful day.
Best regards,
Alexandra
Trip.com
Hi Md Abdur Rahman Sikder,
We appreciate you taking the time to offer your valuable feedback to Trip.com. It is our utmost priority to offer our customers the finest deals and offers available in the market, and we are delighted to know that you find them interesting and affordable.
Rest assured, we will persistently work towards enhancing our services and presenting even more competitive deals that cater to our customer's satisfaction.
Once again, thank you for choosing us, and have a great day.
Best regards,
Elizabeth
Trip.com
Hi chammem/ramzi,
We appreciate your feedback and are thrilled to hear that you find our APP/Website convenient for our customers. Our team is committed to maintaining this level of service and continuously enhancing it to offer even more impressive deals and offers to our valued customers.
Your ongoing support is highly valued, and we look forward to assisting you on your next journey with us. Thank you once again for choosing us as your preferred option.
Best regards,
Morgan
Trip.com
Hi supaporn khawsawang,
We sincerely appreciate your kind comment. Knowing that you are satisfied with our service brings us great joy. At our company, we are dedicated to delivering the best possible customer service experience, and your feedback is highly valued. Thank you once again for sharing your lovely review, and we eagerly look forward to the opportunity to continue providing you with exceptional service in the future.
Best regards,
Skylar
Trip.com
Dear JOVAN GRBOVIC,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Riley
Trip.com
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