Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe. Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.Trip.com are committed to making sure our usersGet Reasurring ServiceOur service-guarantee means that we’ve always got your backGet Efficient SupportThere are multiple service channels for you to reach us easilyGet Rewarded For TravelingGet rewards when you book, and save on future trips
Written by the business, not verified by us.
Is Trip.com legit?
Trip.com (trip.com) has a 3.0 out of 5 rating on OK.one, based on 972 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Price. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptionally user-friendly digital platform, noting that locating and booking accommodations or transport is remarkably smooth, fast, and efficient overall. Many travelers also deeply appreciate the consistently competitive prices, helpful post-sale communications, and comprehensive travel details conveniently gathered in a single place.
However, some people mentioned encountering annoying technical glitches during the booking process, such as occasional reservation failures or unexpected website errors. Other reviewers noted occasional frustrations regarding third-party booking limitations, including unexpected stopovers or uncoordinated flight details that required extra attention to resolve.
Auto-generated from all reviews of this business. For reference only.
I use trip.com since more than 10years and been all this time happy with.
Reply from Trip.com2026-10-23
Hi Karsten Koenig,
We greatly appreciate the time you took to leave such a positive review and share your experience with our customer support. Rest assured, we are committed to consistently providing the best customer experience to all our customers. Your valuable feedback serves as a strong motivator for us to continuously improve and exceed customer expectations. We eagerly anticipate our next trip with you. Thank you for choosing us, and have a fantastic day.
Best regards,
Morgan
Trip.com
Hi JEROME RENIA,
Thank you very much for your kind comment. We are glad to know that you are satisfied with our service. Your feedback serves as a valuable inspiration for us to maintain our best practices and constantly improve where needed. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day.
Best regards,
Victoria
Trip.com
Hi Krish,
Thank you for your lovely review. We are thrilled to hear that you had a smooth booking experience and that your satisfaction is driving us to continuously enhance our services. Your support means a lot to us, and we can't wait to serve you on your future journeys with us. Thank you once again for choosing us.
Best regards,
Victoria
Trip.com
The trip from Gatwick to London via National Express was a joke. We were not allowed to get on the bus as we were told the tickets we bought were a standby. Also the times we booked were not available as the timetable had been changed.
Reply from Trip.com2026-10-23
Dear Eric Baldwin,
We appreciate your effort in notifying us about this issue. We sincerely apologize for any inconvenience caused. We will check it further and contact you directly. Your feedback is greatly appreciated, and we are treating it with utmost seriousness. We thank you for your patience and understanding regarding this matter.
Best regards,
Angelina
Trip.com
Excellent and professional service, rganised some refunds and actioned swiftly
Reply from Trip.com2026-10-23
Hi WILLIAM MILLER,
Thank you so much for your positive review. We are delighted to hear that you had a cheerful experience with us. We are committed to providing the best service possible and we are glad that we were able to meet your expectations. Thank you again for your feedback.
Best regards,
Elizabeth
Trip.com
Easy to book, easy to cancel, overall no problems.
Reply from Trip.com2026-10-23
Hi Anne,
Thank you for taking the time to offer your valuable feedback. We are delighted to know that you are satisfied with our service, and we appreciate your kind words. At Trip.com, we are dedicated to offering the best possible customer service experience, and your feedback is extremely valuable to us. We are excited about the prospect of providing you with outstanding service in the future.
Best regards,
Elizabeth
Trip.com
The service was excellent both in service and updates, I really enjoyed booking tickets with trip.com
Reply from Trip.com2026-10-23
Hi FELIX ONOCHIE DINYELU,
We greatly appreciate the time you've taken to share this review. We are delighted to hear about your positive experience with our customer support team. We deeply understand the importance of delivering exceptional customer service, and we strive tirelessly each day to provide an unmatched experience for our customers. Your feedback is an inspiration for us to continue our unwavering commitment to providing the best services and exceeding the expectations of our valued customers.
Once again, we express our gratitude for choosing us, and we sincerely hope you have a truly fantastic day.
Best regards,
Elizabeth
Trip.com
Hi DENNIS LAMORENA,
We sincerely appreciate your kind comment. Knowing that you are satisfied with our service brings us great joy. At our company, we are dedicated to delivering the best possible customer service experience, and your feedback is highly valued. Thank you once again for sharing your lovely review, and we eagerly look forward to the opportunity to continue providing you with exceptional service in the future.
Best regards,
Ellie
Trip.com
Hi Guerrero Maria Jinkey,
Thank you for leaving us this review. We truly value your willingness to share your experience with our customer support.
Please know that we are committed to providing our customers with the best possible experience. Your feedback is a constant motivation for us to maintain our high standards and exceed customer expectations.
Once again, we sincerely appreciate your choice to support us, and we hope you have an amazing and fulfilling day.
Best regards,
Ella
Trip.com
Hi Jussi Franck,
We appreciate you providing this positive feedback. It's wonderful to know that you find our APP/Website convenient for our customers. We are committed to delivering and enhancing this level of service, continuously striving to offer even better deals and promotions for our customers.
Your ongoing support holds immense value to us, and we eagerly look forward to assisting you on your next journey with us. Thank you once again for choosing us.
Best regards,
Alexandra
Trip.com
Hi NUTTAON LERTWANNAPONG,
Thank you very much for your kind words and positive feedback. It brings us great joy to hear that you had such a fantastic experience with us. Your satisfaction is our utmost priority, and your feedback is invaluable to our team.
Once again, thank you for sharing your lovely review. We hope you have an amazing day.
Best regards,
Ellie
Trip.com
Hi Shuree Dixon,
Thank you very much for your kind comment. We are glad to know that you are satisfied with our service. Your feedback serves as a valuable inspiration for us to maintain our best practices and constantly improve where needed. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day.
Best regards,
Alexandra
Trip.com
Apps is fast and powerful. offers are competative!
Reply from Trip.com2026-10-23
Hi KWONG FOONG ONG,
We sincerely appreciate your valuable feedback. Your time and effort in writing a review mean a lot to us.
Rest assured, we are dedicated to consistently offering our customers captivating deals at the most affordable prices in the market. We encourage you to continue using our app/website, as you might discover a deal that perfectly meets your needs.
Once again, thank you for your feedback, and we wish you a wonderful day ahead.
Best regards,
Natalie
Trip.com
Hi SHEIKH JAHANGIR IQBAL,
Thank you for your gracious comment. We greatly appreciate your satisfaction with our service. We are committed to providing the utmost customer service experience, and your feedback is of immense value to us. We thank you again for taking the time to provide your positive review and look forward to the opportunity to continue providing great service in the future.
Best regards,
Emilia
Trip.com
Very helpful application flight booking very easy...
Great
Reply from Trip.com2026-10-23
Hi ABDULLA KARUTHEDATH,
Thank you for taking the time to give us your feedback. We are pleased to hear that our APP/Website provides convenience to our customers, and we are committed to maintaining this high level of service.
Your ongoing support is truly valued, and we look forward to serving you on your upcoming journeys with us. Thank you once again for choosing us as your preferred option.
Best regards,
Evelyn
Trip.com
Hi Valued Customer,
Thank you for leaving us this kind review. Please note that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day.
Best regards,
Alexandra
Trip.com
It’s little confusing and it’s not you I am not good with Apps
Reply from Trip.com2026-10-23
Dear Amit Purohit,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Layla
Trip.com
Hi SALMAN SIRAJUDDIN KHAN,
We appreciate your kind review. Please be aware that we are constantly working towards delivering the utmost customer satisfaction. Your feedback serves as a motivation for us to maintain our best practices and identify areas for improvement. We eagerly anticipate the opportunity to serve you on your next trip, and we sincerely thank you for selecting us. Have a wonderful day.
Best regards,
Kylie
Trip.com
Hi Gonzalez Lorea Hector,
Thank you for sharing your feedback with us. We are delighted to know that you find our APP/Website convenient for our customers. Rest assured, we remain committed to maintaining and enhancing this level of service, consistently offering better deals and promotions for our customers' benefit.
Your continued support is highly appreciated, and we look forward to serving you again on your next journey with us. Thank you for choosing us as your preferred service provider.
Best regards,
Ella
Trip.com
friendly user, compare with others app, price also reasonable
Reply from Trip.com2026-10-23
Hi NG Hsing Ming,
We appreciate your feedback and are thrilled to hear that you find our APP/Website convenient for our customers. Our team is committed to maintaining this level of service and continuously enhancing it to offer even more impressive deals and offers to our valued customers.
Your ongoing support is highly valued, and we look forward to assisting you on your next journey with us. Thank you once again for choosing us as your preferred option.
Best regards,
Natalie
Trip.com
Booking.com
Gotogate
Kiwi.com
mytrip.com
Agoda
FlightNetwork.com
lastminute.com
eDreams