Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe. Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.Trip.com are committed to making sure our usersGet Reasurring ServiceOur service-guarantee means that we’ve always got your backGet Efficient SupportThere are multiple service channels for you to reach us easilyGet Rewarded For TravelingGet rewards when you book, and save on future trips
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Is Trip.com legit?
Trip.com (trip.com) has a 3.0 out of 5 rating on OK.one, based on 972 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Price. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptionally user-friendly digital platform, noting that locating and booking accommodations or transport is remarkably smooth, fast, and efficient overall. Many travelers also deeply appreciate the consistently competitive prices, helpful post-sale communications, and comprehensive travel details conveniently gathered in a single place.
However, some people mentioned encountering annoying technical glitches during the booking process, such as occasional reservation failures or unexpected website errors. Other reviewers noted occasional frustrations regarding third-party booking limitations, including unexpected stopovers or uncoordinated flight details that required extra attention to resolve.
Auto-generated from all reviews of this business. For reference only.
Hi EKO,
Thank you for leaving us this review. We truly value your willingness to share your experience with our customer support.
Please know that we are committed to providing our customers with the best possible experience. Your feedback is a constant motivation for us to maintain our high standards and exceed customer expectations.
Once again, we sincerely appreciate your choice to support us, and we hope you have an amazing and fulfilling day.
Best regards,
Madeline
Trip.com
Hi Mercy Nolasco,
Thank you for leaving us this kind review. Please note that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day.
Best regards,
Alexandra
Trip.com
Hi Ange Hyacinthe,
Thank you for taking the time to give us your feedback. We are pleased to hear that our APP/Website provides convenience to our customers, and we are committed to maintaining this high level of service.
Your ongoing support is truly valued, and we look forward to serving you on your upcoming journeys with us. Thank you once again for choosing us as your preferred option.
Best regards,
Emilia
Trip.com
Hi Aiva Albarico,
Thank you for taking the time to provide this lovely review. We truly appreciate hearing about your experience with our customer support.
Please be assured that we strive every day to deliver exceptional customer experiences. Your feedback serves as a source of motivation for us to continually improve and surpass our customers' expectations.
Thank you again for choosing us, and we sincerely hope you have a fantastic day.
Best regards,
Angelina
Trip.com
The price changed because of the method I choose to buy ticket from that is because small details does matter
Reply from Trip.com2026-10-23
Dear DAWOOD MOHAMMED ALGHAMDI,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Victoria
Trip.com
Hi MURTAZA MURTAZA,
We sincerely appreciate your kind words and positive feedback. It brings us great joy to hear that you had such a fantastic experience with us. We take immense pride in delivering the best service possible, and your feedback serves as a wonderful source of encouragement for our team.
Thank you once again for sharing your lovely review. We hope you have a truly remarkable day.
Best regards,
Ella
Trip.com
Hi ALMUTAIRI/MOHAMMED,
We appreciate your kind review. Please be aware that we are constantly working towards delivering the utmost customer satisfaction. Your feedback serves as a motivation for us to maintain our best practices and identify areas for improvement. We eagerly anticipate the opportunity to serve you on your next trip, and we sincerely thank you for selecting us. Have a wonderful day.
Best regards,
Elizabeth
Trip.com
Very easy and convenient to book thru trip.com. Love trip.com
Reply from Trip.com2026-10-23
Hi Julia Lim,
Thank you for taking the time to give us your feedback. We are pleased to hear that our APP/Website provides convenience to our customers, and we are committed to maintaining this high level of service.
Your ongoing support is truly valued, and we look forward to serving you on your upcoming journeys with us. Thank you once again for choosing us as your preferred option.
Best regards,
Emilia
Trip.com
Bonjour SOO CHEE LEE,
Merci d'avoir pris le temps de nous laisser ce commentaire. Nous sommes ravis d'apprendre que vous appréciez la practicité que notre application/site Web offre à nos clients. Nous nous engageons à maintenir ce niveau de service et à proposer encore plus d'offres et de promotions compétitives pour nos clients.
Nous apprécions votre soutien continu et nous nous réjouissons de vous servir lors de votre prochain voyage avec nous. Merci encore de nous avoir choisis.
Cordialement,
Morgan
Trip.com
Hi RahamanAtaur,
Thank you very much for your kind comment. We are glad to know that you are satisfied with our service. Your feedback serves as a valuable inspiration for us to maintain our best practices and constantly improve where needed. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day.
Best regards,
Alexandra
Trip.com
Hallo YMC,
We waarderen uw genereuze review. Ons team zet zich dagelijks in voor een uitzonderlijke klantervaring. Uw feedback is voor ons een bron van motivatie om onze best practices te handhaven en waar nodig, verbeteringen aan te brengen. We wachten met spanning op de mogelijkheid om u van dienst te zijn op uw volgende reis en danken u oprecht voor het kiezen van Trip.com. We wensen u een hele fijne dag toe.
Met vriendelijke groeten,
Skylar
Trip.com
Hi customer,
We appreciate you taking the time to offer your valuable feedback to Trip.com. It is our utmost priority to offer our customers the finest deals and offers available in the market, and we are delighted to know that you find them interesting and affordable.
Rest assured, we will persistently work towards enhancing our services and presenting even more competitive deals that cater to our customer's satisfaction.
Once again, thank you for choosing us, and have a great day.
Best regards,
Angelina
Trip.com
Transparent, faster, good deals, easy to use but the 60aed is big
Reply from Trip.com2026-10-23
Hi SHAKUL SSENYONJO,
Thank you for your valuable feedback. We sincerely appreciate the time and effort you took to write us a review. Rest assured, we are dedicated to continuously offering our customers the most interesting and budget-friendly deals in the market. We encourage you to keep using our app/website, as you may come across a deal that aligns perfectly with your needs.
Once again, thank you, and we wish you a wonderful day ahead.
Best regards,
Riley
Trip.com
Hi QIAN DONG,
Thank you for sharing your feedback with us. We are grateful for your effort and time in writing us a review, and your feedback is highly appreciated. We remain committed to providing all our customers with the most unique and cost-effective deals in the market. We invite you to continue using our app/website, where you may discover a deal that precisely matches your needs.
Once again, thank you for choosing us, and we hope you have a wonderful day.
Best regards,
Skylar
Trip.com
At first time booking a flight, it can somewhat feel nervous for booking, but the UI is great easy to follow, recommended for first time user since it give discount too and other promos
Reply from Trip.com2026-10-23
Hi MJ,
Thank you for providing us with your valuable feedback. We genuinely appreciate the time and effort you invested in writing a review for us. Rest assured, we are dedicated to offering our customers captivating yet cost-effective deals in the market. Please continue utilizing our app/website, as there may be a deal that perfectly aligns with your requirements.
Once again, thank you for your feedback, and we wish you a fantastic day.
Best regards,
Emilia
Trip.com
Hi John Christopher Amores Ycong,
Thank you very much for your kind comment. We are glad to know that you are satisfied with our service. Your feedback serves as a valuable inspiration for us to maintain our best practices and constantly improve where needed. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day.
Best regards,
Alexandra
Trip.com
Hi ALTAF KHAN,
We appreciate your feedback and are thrilled to hear that you find our APP/Website convenient for our customers. Our team is committed to maintaining this level of service and continuously enhancing it to offer even more impressive deals and offers to our valued customers.
Your ongoing support is highly valued, and we look forward to assisting you on your next journey with us. Thank you once again for choosing us as your preferred option.
Best regards,
Skylar
Trip.com
Hi Jacky Nick,
Thank you for your gracious feedback. It is always a pleasure to hear that our customers are satisfied with our service. At Trip.com, we aim to provide the best possible customer service experience, and your feedback is highly valuable to us. We are excited to have the opportunity to continue providing you with great service in the future. Thank you again for your kind comment.
Best regards,
Victoria
Trip.com
The system is well-designed, featuring notifications sent via both email and text message.
Reply from Trip.com2026-10-23
Hi PHUTCHATCHA INTARASUK,
Thank you for taking the time to give us your feedback. We are pleased to hear that our APP/Website provides convenience to our customers, and we are committed to maintaining this high level of service.
Your ongoing support is truly valued, and we look forward to serving you on your upcoming journeys with us. Thank you once again for choosing us as your preferred option.
Best regards,
Kylie
Trip.com
Hi Davlatov Jamshidbek,
We sincerely appreciate your kind words and positive feedback. It brings us great joy to hear that you had such a fantastic experience with us. We take immense pride in delivering the best service possible, and your feedback serves as a wonderful source of encouragement for our team.
Thank you once again for sharing your lovely review. We hope you have a truly remarkable day.
Best regards,
Emilia
Trip.com
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