Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe. Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.Trip.com are committed to making sure our usersGet Reasurring ServiceOur service-guarantee means that we’ve always got your backGet Efficient SupportThere are multiple service channels for you to reach us easilyGet Rewarded For TravelingGet rewards when you book, and save on future trips
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Is Trip.com legit?
Trip.com (trip.com) has a 3.0 out of 5 rating on OK.one, based on 972 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Price. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptionally user-friendly digital platform, noting that locating and booking accommodations or transport is remarkably smooth, fast, and efficient overall. Many travelers also deeply appreciate the consistently competitive prices, helpful post-sale communications, and comprehensive travel details conveniently gathered in a single place.
However, some people mentioned encountering annoying technical glitches during the booking process, such as occasional reservation failures or unexpected website errors. Other reviewers noted occasional frustrations regarding third-party booking limitations, including unexpected stopovers or uncoordinated flight details that required extra attention to resolve.
Auto-generated from all reviews of this business. For reference only.
A little slow to confirm with prior boosted me out of the site so I have to get back on
Reply from Trip.com2026-10-24
Hi Linh Nguyen,
Thank you for providing your feedback. We're thrilled to hear that you find our APP/Website convenient for our customers. Rest assured, we are committed to maintaining this level of service and striving to offer even more competitive deals and promotions to enhance the experience for our customers.
Your continued support means a lot to us, and we can't wait to serve you on your future journeys with us. Thank you once again for choosing us.
Best regards,
Elizabeth
Trip.com
Hi KHALID ANSARI,
We appreciate your kind words and are delighted to hear that you are satisfied with our service. At Trip.com, our team is dedicated to delivering the best customer service experience possible, and your feedback is invaluable to us. We eagerly look forward to the opportunity to continue providing you with exceptional service in the future. Thank you for choosing us.
Best regards,
Kylie
Trip.com
Dear Marie Gore,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Natalie
Trip.com
Thieves
They want to deduct $90 for an hour flight they cancelled
Reply from Trip.com2026-10-24
Dear Omar Sadek,
Thank you for notifying us about this issue. We apologize for any inconvenience caused and assure you that we will check it further and contact you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best regards,
Alexandra
Trip.com
I really enjoyed dealing with you. I can summarize it all in Reliability and Professionalism.
Reply from Trip.com2026-10-24
Hi ALAA ELDIN SALIH,
Thank you for taking the time to provide us with such a wonderful review. We appreciate you sharing your experience with our customer support.
Our team is dedicated to delivering exceptional customer experiences, and your feedback serves as a great source of motivation for us to maintain our high standards and exceed our customers' expectations.
We are grateful for your choice in selecting our services, and we hope you have a fantastic day.
Best regards,
Avery
Trip.com
I had a great experience with this app. All in one app. I can find almost everything here and the most important part is, I get rewards point by my booking and the redemption process is also very easier.
Bad the bad thing is, the cancellation process should be a bit more smoother.
Reply from Trip.com2026-10-24
Hi Habib Mohammad Sheikh Ul Islam,
Thank you for leaving us your feedback. We are glad to know that our APP/Website provides convenience to our customers, and we are committed to maintaining this level of service while striving to offer even more competitive deals and offers for our valued customers.
We truly appreciate your ongoing support, and we can't wait to serve you on your future journeys with us. Thank you for choosing us.
Best regards,
Morgan
Trip.com
Hi THANTHIRIGE DONA NIRMALACHANDR,
Thank you very much for your kind comment. We are glad to know that you are satisfied with our service. Your feedback serves as a valuable inspiration for us to maintain our best practices and constantly improve where needed. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day.
Best regards,
Kylie
Trip.com
Very happy with my experience with Trip.com! The booking process was easy and straightforward, with great travel options and competitive prices. Everything went smoothly, and I would definitely recommend Trip.com to anyone planning a trip. I will happily use it again for my future holidays!
Reply from Trip.com2026-10-24
Hi Luljeta,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
Best regards,
Ella
Trip.com
Perfect platform to find everything you need when it comes to travel
Reply from Trip.com2026-10-24
Hi Guilherme Weber,
We appreciate you providing this positive feedback. It's wonderful to know that you find our APP/Website convenient for our customers. We are committed to delivering and enhancing this level of service, continuously striving to offer even better deals and promotions for our customers.
Your ongoing support holds immense value to us, and we eagerly look forward to assisting you on your next journey with us. Thank you once again for choosing us.
Best regards,
Alexandra
Trip.com
Bonjour Tamoor Murtaza,
Merci d'avoir pris le temps de nous laisser ce commentaire. Nous sommes ravis d'apprendre que vous appréciez la practicité que notre application/site Web offre à nos clients. Nous nous engageons à maintenir ce niveau de service et à proposer encore plus d'offres et de promotions compétitives pour nos clients.
Nous apprécions votre soutien continu et nous nous réjouissons de vous servir lors de votre prochain voyage avec nous. Merci encore de nous avoir choisis.
Cordialement,
Avery
Trip.com
booked my flight and hotel on trip, price matched what i paid and everything showed up in the app
Reply from Trip.com2026-10-24
Hi Darryl,
Thank you for taking the time to offer your valuable feedback. We are delighted to know that you are satisfied with our service, and we appreciate your kind words. At Trip.com, we are dedicated to offering the best possible customer service experience, and your feedback is extremely valuable to us. We are excited about the prospect of providing you with outstanding service in the future.
Best regards,
Layla
Trip.com
My flight have been cancel (10/24) due to typhoon so I request for a change(10/25) but it was failed due to sold out but when I tried to search they have still a slot for 10/25.
Reply from Trip.com2026-10-24
Dear -.-,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Skylar
Trip.com
Hi TheOrangeVette,
Thanks for your feedback. It's great to hear that you appreciate the convenience our APP/Website brings to our customers. We are dedicated to maintaining this level of service and continuously improving to provide even better deals and offers for our customers.
We truly value your continued support and are excited to be of service on your next journey with us. Thank you again for choosing us.
Best regards,
Ellie
Trip.com
Good price for flight. Easy to book. However had to contact Tripp (easy to do) as it wasn’t clear how to access tickets. Quick response stating all I needed was the booking number and itinerary. Maybe they should make it clear from the outset(before booking) that you don’t actually receive flight tickets to print or as e-tickets even though they say tickets have been sent and they mean tickets sent actually means sent to the airline.
Reply from Trip.com2026-10-24
Hi No,
We appreciate your generous review. Our team is committed to ensuring exceptional customer experiences daily. Your feedback serves as a source of motivation for us to maintain our best practices and make necessary improvements where needed. We eagerly await the opportunity to serve you on your next trip and sincerely thank you for choosing us. Wishing you a wonderful day ahead.
Best regards,
Emilia
Trip.com
Hi Margaret Ann Skinner,
Thank you so much for your kind words and positive feedback. We are thrilled to hear that you had such a great experience with us. Our team takes great pride in providing the best customer service and products possible, and your feedback serves as a great source of encouragement for us.
Thanks again for your feedback, have a wonderful day.
Best regards,
Ellie
Trip.com
I recently started using Trip.com to book my flights to Yunnan and Xinjiang. So far, everything has gone smoothly, and I haven’t had any issues. It’s been a good experience, and I’m happy with the service!
Reply from Trip.com2026-10-24
Hi Lawrence Tay,
Thank you for your kind feedback. We are delighted to hear that you are pleased with our service. At Trip.com, our team is dedicated to delivering the best service possible, we truly value your continued support and are excited to be of service on your next journey with us. Thank you again for choosing us.
Best regards,
Ella
Trip.com
Hi Guest,
Thank you for taking the time to provide us with your positive feedback. We are thrilled to hear that you were satisfied with our APP/Website, and your kind words have made our day.
At Trip.com, we are committed to providing our customers with the best possible deals and offers. We are pleased to hear that you have found our app/website useful, and we encourage you to continue using it to find more deals that meet your needs.
We look forward to serving you on your next journey with us soon. Thank you once again for choosing Trip.com.
Best regards,
Alexandra
Trip.com
Hi prannay.2103,
Thank you for sharing your feedback with us. We are delighted to know that you find our APP/Website convenient for our customers. Rest assured, we remain committed to maintaining and enhancing this level of service, consistently offering better deals and promotions for our customers' benefit.
Your continued support is highly appreciated, and we look forward to serving you again on your next journey with us. Thank you for choosing us as your preferred service provider.
Best regards,
Ellie
Trip.com
Very easy to use and always find cheap flights ,awesome company keep it up
Reply from Trip.com2026-10-24
Hi Terrence Mapisa,
Thank you for your lovely review. We are thrilled to hear that you had a smooth booking experience and that your satisfaction is driving us to continuously enhance our services. Your support means a lot to us, and we can't wait to serve you on your future journeys with us. Thank you once again for choosing us.
Best regards,
Natalie
Trip.com
Hi George Toderita,
Thanks for your feedback. It's great to hear that you appreciate the convenience our APP/Website brings to our customers. We are dedicated to maintaining this level of service and continuously improving to provide even better deals and offers for our customers.
We truly value your continued support and are excited to be of service on your next journey with us. Thank you again for choosing us.
Best regards,
Evelyn
Trip.com
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