Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe. Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.Trip.com are committed to making sure our usersGet Reasurring ServiceOur service-guarantee means that we’ve always got your backGet Efficient SupportThere are multiple service channels for you to reach us easilyGet Rewarded For TravelingGet rewards when you book, and save on future trips
Written by the business, not verified by us.
Is Trip.com legit?
Trip.com (trip.com) has a 3.0 out of 5 rating on OK.one, based on 972 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Price. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptionally user-friendly digital platform, noting that locating and booking accommodations or transport is remarkably smooth, fast, and efficient overall. Many travelers also deeply appreciate the consistently competitive prices, helpful post-sale communications, and comprehensive travel details conveniently gathered in a single place.
However, some people mentioned encountering annoying technical glitches during the booking process, such as occasional reservation failures or unexpected website errors. Other reviewers noted occasional frustrations regarding third-party booking limitations, including unexpected stopovers or uncoordinated flight details that required extra attention to resolve.
Auto-generated from all reviews of this business. For reference only.
One letter spelling error on the ticket they advise cancel and rebook new ticket and new price . Airlines not allowing and only solution to force me a buy ticket, every chat and end of the conversation they are repeating buy new ticket, they don't care about the customer's situatio.
Reply from Trip.com2026-10-20
Dear KILURU BATCHA,
Thank you for bringing this to our attention. We apologize for any inconvenience caused and assure you that we will get back to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best regards,
Evelyn
Trip.com
I bought from skyscanner, didnt show as self transfer, but when i complete the purchase from trip.com my flight turned out to be a self-transfer one!!!
Reply from Trip.com2026-10-20
Dear F MAHEK,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Evelyn
Trip.com
Stranded at 3 AM Despite Travel Guarantee – €1,050 in Extra Costs
My wife and I booked our journey from Bali to Copenhagen through Trip.com (Booking #1688901269564613), including their Smooth Travel Guarantee.
On October 11, our Lion Air flight from Bali to Jakarta was repeatedly delayed, causing us to miss our connecting flights to Beijing and Copenhagen.
We were left stranded at Jakarta Airport at approximately 3 AM without adequate assistance from Trip.com. Despite having paid extra for travel protection, we had to arrange everything ourselves, resulting in €1,000 for replacement flights and €50 for accommodation.
What makes this experience even more unacceptable is Trip.com's continued insistence that they have not received official confirmation of the delay.
We have already provided official written confirmation from Lion Air, photographs of the live airport departure boards, and flight information showing the delays on official travel platforms. Yet Trip.com continues to question a delay that has already been documented by the airline itself.
We understand that Trip.com cannot prevent flight delays. However, when a company sells protection specifically for missed connections, customers should reasonably expect meaningful assistance when that exact situation occurs.
Instead, we were stranded in a foreign country in the middle of the night, forced to spend an additional €1,050, and are now facing an exhausting claims process despite providing the requested evidence.
We expect Trip.com to acknowledge the documentation, take responsibility for its handling of our case, and reimburse our €1,050 in additional expenses.
This experience has completely destroyed our confidence in Trip.com and its Smooth Travel Guarantee.
Booking reference: 1688901269564613
Reply from Trip.com2026-10-20
Dear Benjamin Sykes,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Kaitlyn
Trip.com
AVOID AT ALL COSTS. THE 17-25 SAVES YOU NO MONEY AT ALL IF YOU TRAVEL BEFORE 10 AM. £35 SPENT FOR NO DISCOUNT UNLESS YOU SPEND OVER £12 PER JOURNEY. ABSOLUTE SCAM. NO REFUNDS ACCEPTED EVEN AFTER 12 HOURS OF PURCHASE.
Reply from Trip.com2026-10-20
Dear Kate Reynolds,
Thank you for notifying us about this issue. We apologize for any inconvenience caused and assure you that we will check it further and contact you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best regards,
Kaitlyn
Trip.com
The competitive prices for all flights.
Make a decision to book faster.
Reply from Trip.com2026-10-20
Hi SUSAN MERAHWATI WIJAYA,
Thank you for taking the time to share your feedback with us. We greatly appreciate your effort and time in writing us a review. Our team is dedicated to providing our customers with the most engaging and pocket-friendly deals in the market. We advise you to continue using our app/website, as you might just find a deal that precisely matches your needs.
Once again, thank you from the bottom of our hearts, and we hope you enjoy the rest of your day.
Best regards,
Madeline
Trip.com
Think through for travelers what are necessary. Easy to buy.
Reply from Trip.com2026-10-20
Hi ANCHALEE SOMPULSAVADDEE,
Thank you for taking the time to offer your valuable feedback. We are delighted to know that you are satisfied with our service, and we appreciate your kind words. At Trip.com, we are dedicated to offering the best possible customer service experience, and your feedback is extremely valuable to us. We are excited about the prospect of providing you with outstanding service in the future.
Best regards,
Alexandra
Trip.com
It’s easy to connect hotel and activities bookings for everyday and use it like a travel agenda. I really like that.
Reply from Trip.com2026-10-20
Hi JESUS RODRIGUEZ,
Thank you for your positive feedback. We greatly appreciate your kind words and are delighted to hear that you are pleased with our service. At Trip.com, our primary goal is to ensure an outstanding customer service experience, and your feedback is highly valuable to us. We are excited about the opportunity to continue delivering excellent service to you in the future.
Best regards,
Avery
Trip.com
Was able to get a cheaper price and used the points given to me as discount
Reply from Trip.com2026-10-20
Hi EDITHA CASTRO,
We sincerely appreciate your valuable feedback. Your time and effort in writing a review mean a lot to us.
Rest assured, we are dedicated to consistently offering our customers captivating deals at the most affordable prices in the market. We encourage you to continue using our app/website, as you might discover a deal that perfectly meets your needs.
Once again, thank you for your feedback, and we wish you a wonderful day ahead.
Best regards,
Alexandra
Trip.com
Hi BONGKARN TANSAYANON,
We appreciate your kind review. Please be aware that we are constantly working towards delivering the utmost customer satisfaction. Your feedback serves as a motivation for us to maintain our best practices and identify areas for improvement. We eagerly anticipate the opportunity to serve you on your next trip, and we sincerely thank you for selecting us. Have a wonderful day.
Best regards,
Ella
Trip.com
Hi SIANSON JOENARIE PARTIDA,
We are grateful for your feedback. We want to assure you that we are deeply committed to offering our customers captivating deals at affordable prices in the market. We encourage you to continue using our app and website, as there may be a deal that perfectly matches your needs.
Once again, thank you for your valuable feedback, and we hope you have a fantastic day ahead.
Best regards,
Morgan
Trip.com
Best price tickets but too much fluctuations in prices while booking
Reply from Trip.com2026-10-20
Hi HRITIK WADHAWAN,
Thank you so much for your comment. We appreciate your time and effort in writing a review for us. Please know that we will continue to provide interesting yet cheapest offers in the market to all our customers. Please keep using our app, and you might find a deal that suits your needs. Again, thank you, and have a great day.
Best regards,
Elizabeth
Trip.com
Hi PERLITA MANALO,
Thank you so much for your feedback. We appreciate your time and effort in writing a review for us.
Please know that we will continue to provide interesting yet cheapest offers in the market to all our customers. Please keep using our app/website, and you might find a deal that suits your needs.
Again, thank you, and have a great day.
Best regards,
Ellie
Trip.com
I’ve been using trip.com consistently for 2 years now. It has a reliable booking system. I like the membership and point system which gives me better prices and free data/lounge services. Would be better if they could add in special deals for higher tier members
Reply from Trip.com2026-10-20
Hi sachiko de silva,
Thank you for your positive feedback. We greatly appreciate your kind words and are delighted to hear that you are pleased with our service. At Trip.com, our primary goal is to ensure an outstanding customer service experience, and your feedback is highly valuable to us. We are excited about the opportunity to continue delivering excellent service to you in the future.
Best regards,
Alexandra
Trip.com
Good prices, everything is understandble! Only thing is the additional charges for health and then also for baggage security, why not just have one…
Reply from Trip.com2026-10-20
Hi tt tt,
Thank you for leaving us this kind review. Please note that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day.
Best regards,
Layla
Trip.com
Hi EDDIE IMPERIAL,
We appreciate your generous review. Our team is committed to ensuring exceptional customer experiences daily. Your feedback serves as a source of motivation for us to maintain our best practices and make necessary improvements where needed. We eagerly await the opportunity to serve you on your next trip and sincerely thank you for choosing us. Wishing you a wonderful day ahead.
Best regards,
Layla
Trip.com
Bonjour ISMAIL/ABDUL MUEED,
Merci d'avoir pris le temps de nous laisser ce commentaire. Nous sommes ravis d'apprendre que vous appréciez la practicité que notre application/site Web offre à nos clients. Nous nous engageons à maintenir ce niveau de service et à proposer encore plus d'offres et de promotions compétitives pour nos clients.
Nous apprécions votre soutien continu et nous nous réjouissons de vous servir lors de votre prochain voyage avec nous. Merci encore de nous avoir choisis.
Cordialement,
Riley
Trip.com
Pretty straightforward with picking a flight with various options. I just selected what I thought was appropriate and then it was pay and wait for the flight...
Reply from Trip.com2026-10-20
Hi Michael McGrath,
Thank you for sharing your feedback with us. We are delighted to know that you find our APP/Website convenient for our customers. Rest assured, we remain committed to maintaining and enhancing this level of service, consistently offering better deals and promotions for our customers' benefit.
Your continued support is highly appreciated, and we look forward to serving you again on your next journey with us. Thank you for choosing us as your preferred service provider.
Best regards,
Riley
Trip.com
I cant get ffp informations which are stored in your system.Recently Thai International changed system regarding FFP number and I can't update.
Reply from Trip.com2026-10-19
Dear Boguslaw,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Avery
Trip.com
They change the prices last second. Once you put all the passenger informations it will suddenly say prices increased 20%.
Reply from Trip.com2026-10-19
Dear Adrian Lucero,
Thank you for bringing this to our attention. We apologize for any inconvenience caused and assure you that we will get back to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best regards,
Emilia
Trip.com
DO NOT USE THIS COMPANY. They are disgusting and money making and make their own policy's up. I was unable to travel as i was poorly and my tickets said they were refundable. However they are not refunding me as i didn't give them 24 hours notice. How do i know in advance i am going to be poorly. Absolutely poor customer service and communication. Do not use this company, do not care about their customers at all! MONEY MAKING!
Reply from Trip.com2026-10-19
Dear Laura Hardiman,
Thank you for bringing this to our attention. We apologize for any inconvenience caused and assure you that we will get back to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best regards,
Alexandra
Trip.com
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