Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe. Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.Trip.com are committed to making sure our usersGet Reasurring ServiceOur service-guarantee means that we’ve always got your backGet Efficient SupportThere are multiple service channels for you to reach us easilyGet Rewarded For TravelingGet rewards when you book, and save on future trips
Written by the business, not verified by us.Trip.com (trip.com) has a 3.0 out of 5 rating on OK.one, based on 972 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Price. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptionally user-friendly digital platform, noting that locating and booking accommodations or transport is remarkably smooth, fast, and efficient overall. Many travelers also deeply appreciate the consistently competitive prices, helpful post-sale communications, and comprehensive travel details conveniently gathered in a single place. However, some people mentioned encountering annoying technical glitches during the booking process, such as occasional reservation failures or unexpected website errors. Other reviewers noted occasional frustrations regarding third-party booking limitations, including unexpected stopovers or uncoordinated flight details that required extra attention to resolve.
Auto-generated from all reviews of this business. For reference only.Dear AKBAL NIZAM KHAN, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Ellie Trip.com
I like the simplicity of the way it works
Hi CLIVE DENNIS BURNELL, We appreciate your feedback and are glad to hear that you find our APP/Website convenient for our customers. Our team is committed to upholding this level of service and constantly enhancing it to offer even more attractive deals and offers for our valued customers. We sincerely appreciate your continued support, and we're excited to serve you on your next journey with us. Once again, thank you for choosing us as your preferred option. Best regards, Madeline Trip.com
Hi MOEZ AZIZA, Thank you for sharing this positive comment. We are thrilled to learn that you had a seamless booking experience. Our user-friendly application and website strive to offer a wide variety of options to assist you in planning your ideal travel or vacation. Thanks again for your kind feedback, and we anticipate the opportunity to embark on a delightful journey with you in the near future. Have a wonderful day. Best regards, Elizabeth Trip.com
Easy to book a flight and the price is most of time lower than other options. A sure booking and good information service
Hi Reza Zarabi, Thank you so much for your feedback. We appreciate your time and effort in writing a review for us. Please know that we will continue to provide interesting yet cheapest offers in the market to all our customers. Please keep using our app/website, and you might find a deal that suits your needs. Again, thank you, and have a great day. Best regards, Morgan Trip.com
Easy for booking air flght
Hi CHAIPANTH TEERAKIATKAMJORN, We appreciate your kind feedback. It brings us joy to hear that you are pleased with our service. At Trip.com, we are committed to ensuring the best possible customer service experience, and your feedback is truly valuable to us. We are excited about the opportunity to continue providing you with excellent service in the future. Thank you again for choosing us. Best regards, Avery Trip.com
very easy to navigate. very helpful
Hi Maria Dulce Banzon, We sincerely appreciate your kind words and positive feedback. It brings us great joy to hear that you had such a fantastic experience with us. We take immense pride in delivering the best service possible, and your feedback serves as a wonderful source of encouragement for our team. Thank you once again for sharing your lovely review. We hope you have a truly remarkable day. Best regards, Victoria Trip.com
Hi Megan Golebiewski, We sincerely appreciate your feedback and the time you took to write this review. Your support means a lot to us. Rest assured, we will continue working diligently to offer intriguing and affordable deals to all our customers. We encourage you to keep using our app as you may find a deal that aligns perfectly with your needs. Once again, thank you and have a fantastic day. Best regards, Kaitlyn Trip.com
I am very satisfied with Trip.com’s service. The booking process is easy and convenient, and the customer support team is helpful and professional. Overall, I had a great experience and would recommend Trip.com to others.
Hi RITHY KONG, Thank you for your gracious feedback. It is always a pleasure to hear that our customers are satisfied with our service. At Trip.com, we aim to provide the best possible customer service experience, and your feedback is highly valuable to us. We are excited to have the opportunity to continue providing you with great service in the future. Thank you again for your kind comment. Best regards, Skylar Trip.com
Trip is great when everything goes to plan, when you actually need help that's where it all goes wrong. Customer service is awful. Having used trip for a long time, I won't be using them anymore. Very disappointed.
Dear Frank Fernandes, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Madeline Trip.com
I have used Trip.com numerous times and they have always provided an excellent fair service
Hi Jez , Thank you for your positive feedback. We greatly appreciate your kind words and are delighted to hear that you are pleased with our service. At Trip.com, our primary goal is to ensure an outstanding customer service experience, and your feedback is highly valuable to us. We are excited about the opportunity to continue delivering excellent service to you in the future. Best regards, Madeline Trip.com
Very easy to book. Refund for mistaken insurance refunded promptly. Pricing clear and very reasonable. No unexpected add-ons.
Hi Emile Aboud, Thank you for providing us with your valuable feedback. We truly appreciate the time and effort you devoted to writing a review for us. At Trip.com, our utmost priority is to deliver the most exceptional deals and offers to our customers. We are delighted to hear that you find our offerings both captivating and cost-effective. Rest assured, we will persevere in our efforts to enhance our services further and provide even more competitive deals for the benefit of our customers. We sincerely hope that you will continue using our app/website to explore and discover a deal that perfectly meets your needs. Once again, we extend our gratitude for choosing Trip.com, and we eagerly anticipate the opportunity to serve you in the future. Best regards, Emilia Trip.com
Got the cheapest price ticket 🎟 ever. And was straight up navigating the website
Hi FRANCIS Ezebube , We appreciate you taking the time to offer your valuable feedback to Trip.com. It is our utmost priority to offer our customers the finest deals and offers available in the market, and we are delighted to know that you find them interesting and affordable. Rest assured, we will persistently work towards enhancing our services and presenting even more competitive deals that cater to our customer's satisfaction. Once again, thank you for choosing us, and have a great day. Best regards, Ariana Trip.com
I've been using Trip.com recently, and the user experience has improved significantly compared to before. The platform offers very competitive prices, and I really like the flight and hotel recommendations it provides. It helps me find excellent travel options at great value, making trip planning much easier and more enjoyable.
Hi misong, Thank you for taking the time to give us your feedback. We are pleased to hear that our APP/Website provides convenience to our customers, and we are committed to maintaining this high level of service. Your ongoing support is truly valued, and we look forward to serving you on your upcoming journeys with us. Thank you once again for choosing us as your preferred option. Best regards, Ella Trip.com
Such an easy site to use. Always has very competitive prices. I prefer this site ove Booking.com and Agoda.
Hi Te-arna, Thanks for your feedback. It's great to hear that you appreciate the convenience our APP/Website brings to our customers. We are dedicated to maintaining this level of service and continuously improving to provide even better deals and offers for our customers. We truly value your continued support and are excited to be of service on your next journey with us. Thank you again for choosing us. Best regards, Emilia Trip.com
Trip . com is an amazing and very reliable website. Used it multiple times.
Hi Bipul Shukla, We appreciate your feedback and are glad to hear that you find our APP/Website convenient for our customers. Our team is committed to upholding this level of service and constantly enhancing it to offer even more attractive deals and offers for our valued customers. We sincerely appreciate your continued support, and we're excited to serve you on your next journey with us. Once again, thank you for choosing us as your preferred option. Best regards, Riley Trip.com
Had a small problem with my booking, but Charles handled it so well. Thank you for your patience and hospitality.
Hi Lama Susan, We greatly appreciate the time you've taken to share this review. We are delighted to hear about your positive experience with our customer support team. We deeply understand the importance of delivering exceptional customer service, and we strive tirelessly each day to provide an unmatched experience for our customers. Your feedback is an inspiration for us to continue our unwavering commitment to providing the best services and exceeding the expectations of our valued customers. Once again, we express our gratitude for choosing us, and we sincerely hope you have a truly fantastic day. Best regards, Alexandra Trip.com
Having had our flight cancelled by the airline the day before we were due to travel was scary and made us nervous but changing our next leg and rebooking new flights was fairly smooth all considering.
Hi ANNE, Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future. Best regards, Riley Trip.com
Really appreciate Calvin for his assistance for resolving the case with my booking cancelation. Perfect costumer service in Trip.com Thank you, Calvin
Hi Mihaela Daskalova, Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future. Best regards, Riley Trip.com
Repeatedly called on a Sunday on false pretences. I will NEVER book another flight with Trip.com again. Trying to sell extras using dishonesty. VILE.
Dear Customer, Thanks a lot for your feedback. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are treating it with utmost seriousness. We appreciate your patience and understanding in this concern. Best regards, Kaitlyn Trip.com
It was relatively easy to use the booking platform and prices were compatible with other major booking sites. The only thing that was annoying is I was trying to book 2 rooms and it was saying there were 3 rooms left of this type, but the booking failed as the hotel must of removed them at the same time. The money was already pending out of my account. So that was slightly annoying.
Hi Kerri C, Thank you so much for your positive feedback. I am happy to know your compliment about our service. Our day is delighted by your encouraging words. Please keep using our app to find more deals that meet your needs well. I am hoping to see you on your next journey with us soon. Best regards, Ellie Trip.com
972 reviews matching
Booking.com
Gotogate
Kiwi.com
mytrip.com
Agoda
FlightNetwork.com
lastminute.com
eDreams