Trip.com

Bad can’t fix my problems your process…

Bad can’t fix my problems your process is also very suck not real price

Gurmeet KaurAustralia · 1 review · Experienced 2026-10-06 · Posted 2026-10-18

Writing

Writing ⭐ **My Terrible Experience with Trip.com – No Help, No Refund** I had a very disappointing experience with Trip.com, and I want to share my story to make other travellers aware. I was in Perth and wanted to travel to Bali, but I accidentally booked the wrong destination. As soon as I received my booking confirmation, I realised my mistake and contacted Trip.com within approximately 5 minutes of booking. I immediately asked if they could change my destination, as it was an honest mistake. However, Trip.com told me that the airline would not allow the change. I then contacted AirAsia through online chat because I could not reach them by phone, and they told me Trip.com could assist me. Both parties kept directing me to each other, and nobody helped me resolve the issue. I even requested a refund so I could book the correct flight, but I was told I would lose all my money. What hurts the most is that I contacted them almost immediately after making the booking. I was not trying to take advantage of anyone. I simply made an honest mistake and was asking for help to correct it. Instead, I was left with no solution and the possibility of losing my entire payment. I understand that policies exist, but I believe customers deserve understanding and proper assistance, especially when they report a mistake within minutes. I wish I could give Trip.com **zero stars** for this experience. I am sharing my story so other travellers can be careful when booking through this platform and understand what can happen if they accidentally select the wrong destination. This experience has seriously damaged my trust in Trip.com.

Having spent thousands and being a…

Having spent thousands and being a Diamond Plus member, i was so disappointed that after claiming a promotional £50 off for a flight this did not work when trying to use it in line with the promotions terms and conditions. It kept coming up with error when trying to redeem. I demonstrated the issue and sent over all the documents immediately but got very vague and incorrect response from their team and they did not honour the £50. There was no resolution. Trip.com used to be really good and had fantastic customer service but has had a huge decline. Very disappointed. (Case No. 10033679489)

Jenny JhAustralia · 6 reviews · Experienced 2026-10-11 · Posted 2026-10-18

Terrible experience with Trip.com.

Terrible experience with Trip.com. We missed a connecting flight on our trip from Bali to Denmark, and Trip.com took absolutely no responsibility for the situation. They provided no assistance whatsoever - no hotel accommodation, no replacement flights, and no real support. We were left to deal with everything ourselves and had to pay for new flights and accommodation out of our own pockets. It was extremely stressful, frustrating, and disappointing to receive no help when we needed it most. Based on our experience, I would not recommend Trip.com to anyone. If something goes wrong with your trip, don't expect them to take responsibility or help you out. Absolutely unacceptable service.

It takes way too long to get my e-ticket

Lin TravisTaiwan · 1 review · Experienced 2026-10-17 · Posted 2026-10-18

TripFlex: unclear exclusions and no proactive help—even after escalation

TripFlex: unclear exclusions and no proactive help—even after escalation My experience with TripFlex and Trip.com’s complaint handling has been deeply disappointing. TripFlex is marketed in Chinese as “安心退改,” suggesting peace of mind around cancellations and changes. In my experience, the purchase interface did not clearly explain which charges would remain non-refundable. During subsequent conversations, I was told that the TripFlex fee itself and checked baggage charges would not be refunded. Even after asking for clarification, I did not receive a clear, itemized explanation. What frustrated me most was the lack of initiative. The case was reportedly escalated to a supervisor, but the handling remained passive: repeated apologies and references to airline refund restrictions, without practical alternatives or meaningful remedies. We expect to take a similar trip next year, so we thought of keeping the tickets and changing the dates. Why did we have to come up with that ourselves? I was not expecting a guaranteed change regardless of fare rules; I expected the team to investigate whether it was possible, explain the costs, and check whether our baggage allowance could be retained. I also asked whether Trip.com could offer points or credit as a remedy. The response simply repeated that baggage charges were non-refundable, without addressing whether the platform could help. I understand that airlines have restrictions. But those restrictions do not address Trip.com’s own disclosures or its handling of the complaint. Even after escalation, I felt nobody was taking responsibility for finding a solution. At the time of writing, I have not received a concrete resolution. Trip.com needs to explain exclusions clearly before purchase, actively explore alternatives, and ensure that supervisor escalation leads to meaningful action. Repeated apologies are not a substitute for assistance.

Routine stinks

Routine stinks. Can’t tell if I’m going to get a ticket or not.

Absolute worst experience — don't book with them

Title: Absolute worst experience — don't book with them! Review: This has to be the WORST experience I have ever had with a travel company. I received a WhatsApp message telling me my flight was cancelled — no proper email, no clear information, just panic when I was already travelling. I arrived in Dubai worried, panicked, and stressed instead of being able to relax after a long journey. I ended up having to do YOUR job for you — chasing everything myself when you should have been there to help. Emirates were absolutely brilliant throughout, so please stop blaming them. Take responsibility for your own mistakes. Do the right thing and compensate me — and you CANNOT blame Emirates for this. It was entirely your failure to communicate properly.

My trip is cancelled without giving…

My trip is cancelled without giving replacement flight

I am submitting this complaint as a…

I am submitting this complaint as a passenger on a Flyadeal transit itinerary today, October 9, 2026. My booking details are as follows: Passenger Name: Khaled Abdeldayem Kassem Sakran Booking Reference (PNR): VGER9R, 9JBAKR First Flight (Abha – Jeddah): Flight No. F3 338 Second Flight (Jeddah – Cairo): Flight No. F3 761 – Seat: 32C – Scheduled Boarding Time: 17:50 Details of the incident: I was in the transit area at Abha International Airport, preparing to board flight F3 338 to Jeddah, when the airport was evacuated due to security/administrative instructions—a situation entirely beyond my control. Upon returning and attempting to obtain a new boarding pass, I discovered that the aircraft had already departed. Upon consulting with the relevant staff member at the airport, I was informed that there is no solution—neither by modifying the flight arrangements nor by rebooking. This constitutes a clear violation of the "Customer Rights Protection Regulations" issued by the General Authority of Civil Aviation (GACA), which mandate that an air carrier must transport a passenger to their final destination and provide full care in the event of a delay caused by airport-related circumstances or exceptional conditions. Accordingly, I demand the following immediately: a full refund of the ticket price. Alternatively, Please provide me with an official reference number for this complaint so that I may escalate the matter to the GACA Passenger Service Center (1929). Thank you for your prompt attention and response. Passenger Name: Khaled Abdeldayem Kassem Sakran Telephone: +966532958500

Sadly Trains much delayed and missed…

Sadly Trains much delayed and missed the meeting at Liverpool

The flight out was not the one I booked.

No support

If you get any problem, impossible to communicate and have help from support team.

Colony infinitum hotel in Kuala Lumpur…

Colony infinitum hotel in Kuala Lumpur has a cockroach problem when try5to leave review on trip.com it kept failing to upload hence this review. I booked for 4 nights stayed 1 after finding roach in bed. Trip. Com are usually good but in this occasion failed miserably and when I advised hotel I was leaving after one night they just gave me instructions for where to leave key so probably used to it.

Good

Very cheapest and good website

What do you mean?what went right?

I have bought a ticket but instead of…

I have bought a ticket but instead of giving the higher tariff I chose you bought me a restricted one and just added additional baggage.

Book flight

Not to easy to book flight

Difficulty speaking with a human being

I am trying to speak with a human being but my "position in the queue has been 29 for the last ten minutes? Also cannot locate flight ticket numbers on website and have no e-mail with them on.

Good service