Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe. Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.Trip.com are committed to making sure our usersGet Reasurring ServiceOur service-guarantee means that we’ve always got your backGet Efficient SupportThere are multiple service channels for you to reach us easilyGet Rewarded For TravelingGet rewards when you book, and save on future trips
Written by the business, not verified by us.Trip.com (trip.com) has a 3.0 out of 5 rating on OK.one, based on 972 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Price. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptionally user-friendly digital platform, noting that locating and booking accommodations or transport is remarkably smooth, fast, and efficient overall. Many travelers also deeply appreciate the consistently competitive prices, helpful post-sale communications, and comprehensive travel details conveniently gathered in a single place. However, some people mentioned encountering annoying technical glitches during the booking process, such as occasional reservation failures or unexpected website errors. Other reviewers noted occasional frustrations regarding third-party booking limitations, including unexpected stopovers or uncoordinated flight details that required extra attention to resolve.
Auto-generated from all reviews of this business. For reference only.too ridiculous
Dear Rob, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Madeline Trip.com
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Hola PHOEBE CHOW, Gracias por alertarnos sobre esta preocupación. Nos disculpamos sinceramente por cualquier inconveniente causado. Por favor, tenga la seguridad de que lo revisaremos más a fondo y nos pondremos en contacto con usted directamente. Su opinión es muy valiosa y la estamos tomando en serio. Agradecemos su paciencia y comprensión en este asunto. Saludos cordiales, Evelyn Trip.com
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Dear SRISARAKHAM KANNIKA, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Madeline Trip.com
Too much asking for add on and extra cost for picking seating is a big turn off!
Dear LEE JOSEPH, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Skylar Trip.com
The Service was Helpful. Thank you.
Hi Chris, Thank you for taking the time to provide us with such a wonderful review. We appreciate you sharing your experience with our customer support. Our team is dedicated to delivering exceptional customer experiences, and your feedback serves as a great source of motivation for us to maintain our high standards and exceed our customers' expectations. We are grateful for your choice in selecting our services, and we hope you have a fantastic day. Best regards, Kaylee Trip.com
I keep asking for a forward facing seat well in advance of my journey and don't get one, very frustrating.
Dear Rob Dann, Thanks a lot for your feedback. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are treating it with utmost seriousness. We appreciate your patience and understanding in this concern. Best regards, Kylie Trip.com
almost everything is great except the fact that at airline we are member of its program, like Turkish Airline, the communication with airline is locked to TRIP. This prevent us to enjoy the benefits of being member. This lead us to NEVER any more book flights with those airlines using TRIP. I wrote to TRIP without any action.
Dear REGINALDO CAMPOSDESOUZA, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Madeline Trip.com
Dear ALGHARIRI ABDULRAHMAN, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Skylar Trip.com
I just need to book flights and hotels, nothing else
Dear Tarquinio, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Natalie Trip.com
Not InPress How the Price are. You can use other site
Dear SEFIDABI/HAMID HASSANI, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Morgan Trip.com
Your hotel booking section did not accept any type of payment very frustrating
Dear Netrapee Srisasi, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Victoria Trip.com
I was half an hour late but couldn’t work out how to claim delay repay.
Dear MARK DOIG, Thanks a lot for your feedback. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are treating it with utmost seriousness. We appreciate your patience and understanding in this concern. Best regards, Emilia Trip.com
SVOOT DOES NOT SEEM TO HAVE MY FLIGHT DETAILS INSPITE OF ME GIVING MY BOOKING AIRLINE NUMBER AS PER YOUR INFORMATION; BOOKING TD735D
Dear ARLETTE MARIE RAJALINGAMEIFLER, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Natalie Trip.com
You charged about 2/3 of a ticket price just to change a letter in the surname.
Dear customer, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Emilia Trip.com
Unable to make additional requests to the hotel booking. Always comes our with a message 'Network error. Try again'. Though I have tried with different devices at different time.
Dear SUBRA, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Elizabeth Trip.com
Being a diamond + member there should be a direct access to the customer service. Direct contact information needed.
Dear Tamim islam, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Ariana Trip.com
Whilst booking was fine, I cannot connect the booking reference with the airline to check in. When contacting Jet2 they refer me back to Trip and as yet this has not been resolved…… I go on Wednesday
Dear vikki, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Riley Trip.com
You are not reliable? What you show you does not owner it. I booked Armada villa Hotel Baku. By mistake I put wrong check in date. To rectify I cancelled it immediately and tried to book with new dates. Before booking the website was showing that it is cancellable, then later I got email from you that it could not be cancelled. Due to this I have to pay extra for another day.
Dear Noon, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Victoria Trip.com
Not sure why you advertise a connecting flight that has such a short transfer time - I am responsible and I should have double checked before I booked ( and have now cancelled) - It is not entirely a fault of yours but a 1h 10m transfer time that requires a boarder check and a different terminal is to short/close for comfort
Dear Stephen, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Layla Trip.com
after booking tickets, i usually receive mail with e-ticket attached but this time, it was not the case. i just wonder why it happens. it is my 2nd time to experience this and had to go through time consuming process to deal with AI chat before getting the itinerary issued again
Dear TOSHIKI TAKEI, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Skylar Trip.com
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