Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe. Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.Trip.com are committed to making sure our usersGet Reasurring ServiceOur service-guarantee means that we’ve always got your backGet Efficient SupportThere are multiple service channels for you to reach us easilyGet Rewarded For TravelingGet rewards when you book, and save on future trips
Written by the business, not verified by us.Trip.com (trip.com) has a 3.0 out of 5 rating on OK.one, based on 972 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Price. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptionally user-friendly digital platform, noting that locating and booking accommodations or transport is remarkably smooth, fast, and efficient overall. Many travelers also deeply appreciate the consistently competitive prices, helpful post-sale communications, and comprehensive travel details conveniently gathered in a single place. However, some people mentioned encountering annoying technical glitches during the booking process, such as occasional reservation failures or unexpected website errors. Other reviewers noted occasional frustrations regarding third-party booking limitations, including unexpected stopovers or uncoordinated flight details that required extra attention to resolve.
Auto-generated from all reviews of this business. For reference only.Hi Caroline, Thank you so much for your positive feedback. I am happy to know your compliment about our service. Our day is delighted by your encouraging words. Please keep using our app to find more deals that meet your needs well. I am hoping to see you on your next journey with us soon. Best regards, Angelina Trip.com
Dear SIEW/WAI MUN, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Kaylee Trip.com
When the booking process is about to complete, the rate suddenly increases or it sells out.
Dear KRISHNA RAM PRADHAN, Thank you so much for your comment. We appreciate your time and effort in writing a review for us. Please know that we will continue to provide interesting yet cheapest offers in the market to all our customers. Please keep using our app, and you might find a deal that suits your needs. Again, thank you, and have a great day. Best Regards, Evelyn Trip.com
It’s very annoying that I cannot check-in for some flights online via the app. And often cannot choose my seats at the time of purchase. And then there’s all the little up-sells during the ticket purchase process asking you to add on so many things and spend more money on your purchase.
Dear Bob C, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Ariana Trip.com
Our first booking for train tickets was a really good experience. However, we tried to book more tickets for this Friday and the payments part of the app failed 4 times. We had to book through a competitor. There was also no obvious customer services contact details either.
Dear MR Eric Wallis , Thanks a lot for your feedback. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are treating it with utmost seriousness. We appreciate your patience and understanding in this concern. Best regards, Emilia Trip.com
Just checking Hotel prices rise up by 1,200 How come ??
Dear KAMOLRAT ARAMRATSAMEEKUL, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Emilia Trip.com
Dear Matthew Brown, Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused. Please note that our booking page displays the issuing time. We recommend checking this information before making your desired bookings. Thank you once again for choosing Trip.com, and we look forward to embarking on a beautiful journey with you soon. Best Regards, Kaylee Trip.com
Book lounge access for two people at a good price which was brilliant but one day before travelling they sent me a message saying due to maintenance on the site we can’t issue the tickets so you will have to ask for a refund , ok so I got refunded but then I went back on the site and I could book the same lounge for over double the price , so looks like they just wanted to make more money , very disappointing as it’s always good to be able to relax in a lounge before a long flight
Dear Anthony holland, Thank you for bringing this to our attention. We apologize for any inconvenience caused and assure you that we will get back to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best regards, Victoria Trip.com
Before,every time i booked the ticket it was easy I dont experience some of trouble shooting for payment method. but now and many times i experienced difficult of payment i dont know if for the trip.com system or for my gcash apps payment method.i booked ticket for jenifer macabacyao because of my trip coins...hopefully the trip.com and my gcash payment method will fix soon and easy way to pay...thank u
Dear JENIFER MACABACYAO, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Morgan Trip.com
tried to book ticket and showing the error scrreen
Dear RAKESH DILIP AHER, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Skylar Trip.com
There was a problem & I was at my wits end as it was impossible to get the robots to understand or fix it. Luckily when I was just about go cancel my booking I finally got a human being to talk to - problem fixed immediately! This is my first time using Trip.com & it was very stressful due to the difficulty getting a person to talk to instead of a robot.
Dear MARGARET MCGOWAN, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Emilia Trip.com
The platform is generally user-friendly enough; however, the prices listed are not the most competitive. If not for the other party's platform being unstable, we would have closed the deal with much lower airfares.
Dear CY, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Skylar Trip.com
DIfficult operation. Can't find my booking
Dear David Carleton, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Victoria Trip.com
Dear G R, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Kaylee Trip.com
Your website is not so clear unlike the agoda ,, and I pay travel tax but not indicated in the reciept
Dear HARRISON JR REYES, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Alexandra Trip.com
The time given while booking too short. Keep on log out
Dear Lee Su Chien, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Ellie Trip.com
Dear Aica jucel calapan, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Skylar Trip.com
It's too difficult to complete a search or transaction because of the constant pop ups and the lengthy time it takes to click though all the upsells. It interrupts you as you try to enter data, and even led to an error in entering passenger data by covering the screen I was trying to complete. This creates fees to fix the mistakes the website contributed to. This may be a design choice, essentially a kind of scam.
Dear Alex Hays, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Emilia Trip.com
I had a wonderful trip and an excellent experience from start to finish. Everything was well organized, smooth, and stress-free. The transportation, accommodation, and overall arrangements exceeded my expectations. The staff were friendly, professional, and always ready to help whenever needed. I especially appreciated the attention to detail and the care given to ensure everyone had a comfortable and enjoyable journey. Thank you for making this trip so memorable. I would highly recommend this service to anyone looking for a reliable and enjoyable travel experience. I look forward to traveling with you again in the future
Hi Nan Sandar Myint, We appreciate your kind words and are delighted to hear that you are satisfied with our service. At Trip.com, our team is dedicated to delivering the best customer service experience possible, and your feedback is invaluable to us. We eagerly look forward to the opportunity to continue providing you with exceptional service in the future. Thank you for choosing us. Best regards, Skylar Trip.com
I requested mobility assistance. After waiting over a half hour, I finally had to walk to the gate in the busiest airport in the world. Missed flight.
Dear Donnie Storr, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Ariana Trip.com
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