We believe that global data connectivity shouldn’t be complicated or expensive, so we created Truely.With our Switchless™ technology, we enable you to connect to the best network and rates in every country with a single eSIM —one eSIM for connectivity without borders and unlimited possibilities.Truely was built by seasoned startup founders and is backed by some of the best Venture Capitalists in the world. The growing team is composed of telecom, travel, tech, and marketing experts from all over the globe.
Written by the business, not verified by us.Truely (truely.com) has a 4.6 out of 5 rating on OK.one, based on 141 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 23 of them were added in the last 12 months. Last updated 2026-10-24.
Quick response and Ari was well informed about the topic. Thank you for a great service
Hi Maurice Kelly, Thank you so much for your kind words. It’s great to hear that Ari was able to deliver the service and knowledge you needed. Your feedback is truly appreciated, and we’re excited to assist you again in the future!
Great service, amazing support. Very strange to see a company in this day and age actually providing great support. You can contact them via WhatsApp and service/support is attentive, intelligent and downright amazing. Well played TRUELY!
Hi Ben, Thank you so much for your review! We’re thrilled to hear that you had a great experience with our service and support. We take pride in offering smart and responsive assistance, and we’re so happy to know you found our service amazing! Your satisfaction is our top priority, and we’re always here to help whenever you need us.
great service and the esim worked perfectly fine! enjoyed my short bangkok trip with truely absolutely zero problem 🩵
Hi Fortunata Clara, We’re so happy to hear that the eSIM worked perfectly and that your trip to Bangkok was hassle-free. Our goal is to offer seamless, hassle-free service, and we’re so happy we met that expectation for you!
I appreciate how
Hi Jhon, We truly appreciate your review! We're happy to know that our quick service made a positive impression. Your satisfaction is our top priority, and we’re always here to assist you whenever needed.
Their customer service were very helpful and answered right away
Hi Lubna Abu salem, Thanks for sharing your experience. It's great to hear that our customer service was prompt and helpful. We strive to provide the best experience, and your feedback means a lot to us. If you need any further assistance, don't hesitate to reach out
Ari, the 24/7 customer support person for me was definitely helpful as I got answers to my questions within the hour and a bit. I still have to try the esim out to truly know whether it's reliable. But it looks legit.
Hi Abdul Chowdhury, Thank you for sharing your experience. We're happy to hear Ari was helpful in addressing your questions. We’re confident that the eSIM will serve you well, and we're here if you need any help while testing it out. Feel free to reach out anytime!
Couldn’t figure out how to activate it, contacted them through WhatsApp and Robby guided me step by step on how to do it! Excellent service! 100% Recommend! He also helped to get a full refund on another purchase that I had made! Thank you Robby!
Hi Noeydy Mercedes, Thank you for your amazing review! We’re so happy Robby was able to help you and ensure everything went smoothly. It’s always our goal to provide excellent service, and your feedback means a lot to us. Thank you for your trust!
Service agents Oktaviana Indrawati and Ari were prompt, capable and indefatigable in their efforts to get me connected to the Internet after my arrival in Guadeloupe. Luckily my accommodations had free WiFi that allowed me to contact and stay in touch with the service agents. It took a day, and ultimately a complimentary separate eSIM than the regular Caribbean one I had purchased and installed prior to departure. I then had coverage for 4 different island nations (Guadeloupe, Domenica, Martinique, Saint Lucia), which took a few hours after each arrival to become connected, but no problems once established.
Hi Straddler, Thank you for sharing your experience with us! We’re so glad our service agents were able to help you get connected in Guadeloupe and the surrounding islands. We appreciate your patience and are happy to know everything worked out.
Amazing! Easy, fast, works really good I'm Belize and Guatemala
Hi Jonathan Márquez, Thank you for the wonderful feedback! It’s fantastic to hear that our service worked so well for you in Belize and Guatemala. We’re excited to continue supporting you!
I was very confused with my top ups. Azzahra assisted me and clarified what was happening with my eSIMs. I had much better control by using my computer for the top ups rather than clicking the link in the email letting me know my data was running low. I’d like to thank Azzahra for patience and follow through. 5 star customer service
Hi Antoinette A, We truly appreciate your 5-star review! We're so happy to hear that Azzahra helped clarify everything for you and that you found a better way to manage your top-ups. Thank you for sharing your positive experience!
Oktaviana was amazing! Super responsive and efficient!
Hi Natalie Ye, We’re delighted to hear that Oktaviana was able to assist you so effectively! Thank you for sharing your experience with us and your satisfaction is our priority!
my first time installing a data eSIM and finding Truely on search. I was confused on how to use it and avoid international roaming charges from my cell carrier. I also had some payment problems during purchase. The team at Truely was very responsive, patient, and understanding in guiding me through the process. Even after successfully installing the eSIM, I had questions on how to operate it upon arrival to my destination, Azzahra came on and patiently explained each step so that I'm totally comfortable with this purchase and installation. I expect a smooth transition and feel I'll be sold on this mode of operation for my future overseas travel. I'm certainly glad to know that I have 24/7 support from the team to ensure everything to be seamless.
Hi David hsieh, We truly appreciate your feedback! We’re so glad to hear Azzahra helped you through any confusion and that you're now confident in your eSIM purchase. Your trust in us means a lot, and we’re here 24/7 to ensure your travels are as seamless as possible.
They helped me finish connecting my SIM and everything was awesome.
Hi Gerardo Moreno, We're thrilled to hear you had a great experience with our customer service. We're happy to hear everything went smoothly. Don’t hesitate to reach out if you need any further support.
Arimas C. did a great job on helping me create an account and receiving the Esim-installation email, that hasn't been initially sent after my purchase. They resolved the problem within a minute.
Hi S.G, Thanks so much for your kind words! We're so happy to hear that Arimas C. was able to quickly resolve the issue and assist you with creating your account and receiving the eSIM installation email. Your satisfaction means a lot to us!
Working on both iPad and iPhone now with 2 eSIM’s on a single account, already used Truely on my iPad on several travels and happy with the support
Hi Gilbert, Thank you for sharing your experience! We’re thrilled that the eSIMs are working smoothly on your iPad and iPhone. We appreciate your loyalty and are happy that our support has met your expectations. Safe travels!
Responsive, patient and knowledgeable
Hi Customer, Thanks so much for your feedback! We’re delighted to hear that you experienced such responsive and knowledgeable service. Providing excellent service is our top priority, and we’re happy we could meet your expectations!
I couldn’t quite get the eSIM to work for me in Addis , I sent an email to the customer service and they responded and helped me in less than 10 minutes. Oktaviana gave me such amazing service and my card was up and running just a few minutes later. Great service! Will def make use of them again
Hi Kaarina, We truly appreciate your kind words! It’s wonderful to hear that Oktaviana provided such exceptional service and got your eSIM working right away. We look forward to assisting you again and ensuring everything works smoothly next time!
Hi Dean Creedy, We’re so glad to hear that! It’s great to know that the activation walk-through was as smooth and easy as we intended. We’re here anytime you need support with anything else!
Hi Lamberto Venga, Thanks so much for the positive feedback! We're glad to know that Azzahra was able to assist you so effectively. She’s an asset to our team, and We’ll be sure to let her know how much you appreciated her help!
Bayu Ajie assisted me in getting my eSim properly set up on my samsung once I arrived in Asia and found it unresponsive...the eSim - but a few instructions and a few screen shots...and BAM! Everything works!! Thank you. I look forward to next few months and several countries ...all the while connected. Cheers 🍷
Hi Patrick Louch, We really appreciate your kind review! It’s wonderful that Bayu Ajie could quickly assist with your eSIM setup. Enjoy your travels, and don’t hesitate to reach out if you need further assistance!
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