We believe that global data connectivity shouldn’t be complicated or expensive, so we created Truely.With our Switchless™ technology, we enable you to connect to the best network and rates in every country with a single eSIM —one eSIM for connectivity without borders and unlimited possibilities.Truely was built by seasoned startup founders and is backed by some of the best Venture Capitalists in the world. The growing team is composed of telecom, travel, tech, and marketing experts from all over the globe.
Written by the business, not verified by us.Truely (truely.com) has a 4.6 out of 5 rating on OK.one, based on 141 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 23 of them were added in the last 12 months. Last updated 2026-10-24.
Truely made it easy to compare packages, buy an eSIM and eventually order + activate. I historically do not enjoy the eSIM user experience but Truely made it straight forward. Will continue using.
Hi Eric, Thank you so much for your kind feedback! We’re thrilled to hear that Truely enhanced your eSIM experience. We appreciate your support and look forward to serving you again soon!
1st-time purchase Truely eSIM, easy to purchase, no hassle signing up, quick and fast. eSIM downloading is seamless, and activation to the network is swift, too. I will use Truely for my next travel, both for business and leisure. Speedtest is excellent and on 5G.
Dear Alvin, We appreciate your feedback! It’s wonderful to hear you enjoyed the whole process. We can’t wait to welcome you back!
Amazing to have perfect connection at all times with Truely. I travel a lot for work and not having to purchase and switch between multiple esims is ideal. For the past few months I’ve purchased bundles for Malaysia, Thailand, Indonesia and the Netherlands, as well as combination bundles for South East Asia and Europe. The switch from one bundle to the other was flawlessly (and automatically) done upon touch down in another country. I will definitely keep using Truely’s esim long term and 100% recommend it to anyone!
Hi Cilia, We appreciate your feedback! It’s wonderful to hear you enjoyed our services. We can’t wait to welcome you back!
My friend recommended Truely to me for my summer vacation in Europe. Setting is so easy and I don’t have to use multiple plan for different countries . Most important is affordable as well. The best in the market😘
Dear Kean Chan, Thank you for your lovely review! We’re happy to hear that our team made your experience enjoyable. Your satisfaction is what drives us! Looking forward to welcoming you back!
Fantastic service, it's just so smooth. I used the e-sim while traveling to Germany and France. Fair prices, easy payments. Definitely recommended.
Dear Christian, Thank you for your wonderful feedback! We’re so glad to hear you had a great experience with us. Your satisfaction is our top priority, and we hope to see you again soon!
I've always had a terrible experience travelling with eSIM. But Truely is truly mindblowing, works very seamless, fast, and cheap!!!
Hi Michael, Thank you for your positive review! We’re delighted to know that you enjoyed your travel with Truely eSIM. Your feedback encourages us to keep striving for excellence!
I used Truely in Kuala Lumpur, and it was amazing. I was connected to the local network right after i landed and had great service throughout my stay; was able to check my data usage too, which is something I don’t usually get from other provider. Looking forward to use Truely again, since they have the switchless eSim.
Dear James, We appreciate your kind words! It’s great to know that our switchless eSIM met your needs and made your experience enjoyable. Thank you for your support, and we can’t wait to serve you again!
I have used 3 different eSIM options over the past few years, but my new favorite is Truely. Great pricing, super simple app, and easiest configuration. My trip was in the USA.
Dear Ries, Thank you for your wonderful feedback! We’re so glad to hear that you had a great experience with us. Your support means a lot, and we can’t wait to welcome you back!
The smoothest delivery, installation and activation of an e-sim I’ve experienced so far - and I have had plenty. What impressed me the most, outside of the lower overal cost than anything else I’ve tried, is the much higher local bandwidth / speeds compared to roaming with either of my regular telco sims (AT&T USA, SingTel Singapore and AIS Thailand.) Im sold on Truely.
Hi William, Thank you for your wonderful feedback! We’re so happy to hear that our higher local bandwidth speed enhanced your experience. Your input motivates us to keep delivering top-notch service! Hope to see you again soon!
Great service! I couldn’t get the e SIM to work but they stepped me through the process- so easy thanks guys
Dear Suzanne, Thank you for taking the time to share your experience! Your satisfaction means the world to us, and we’re grateful for your support. We can’t wait to serve you again soon!
I have to say this is one of the best companies I have come across in a long time. I was looking for esim cover while travelling to USA and found truely service online. I did not know my phone (Samsung 10 ) was uncompatable and purchased the esim in Dublin . I Contacted the company and they offered to connect me to another device or full refund. The communications was second to non. Highly recommended. Regards Richard Porter.
Dear Richard, Thank you so much for your kind words and positive review! Your feedback means a lot to our team and motivates us to continue delivering excellent service. If you ever need anything or have any questions in the future, don’t hesitate to reach out. We’re always here to help! Thanks again for your support.
Truely Esim has been a life saver during our summer holiday, they have the flexibility of having different packages in every country. The wifi coverage within the 3 countries we have visited ( Uk,spain,dubai) has been very strong and fast. The customer service is very knowledgeable and quick to respond, shout out to Azzhara who guide me through when i first purchased the package. This product is highly recommended and iam a very satisfied customer ☺️
Dear Marianne, We’re so pleased to hear that you enjoyed our service! Your positive feedback brightens our day and encourages us to keep up the great work. Should you have any questions or need further assistance at any time, don’t hesitate to contact us. We’re here to help!
I used Truely while I was in Greece for summer holiday. First time using it as recommended by a friend. Normally I would just roam my local number. I am happy I used Truely instead because it is much faster, and has a wider connection. Somehow even when I was on the islands or mountains I still have line. I always had line. Highly recommended. Their packages are affordable too. Thank you Truely! 🖤
Dear Iman, Thank you for your wonderful feedback! We’re delighted to hear that you had a positive experience with our service. If you have any questions or need assistance in the future, please don’t hesitate to get in touch. We’re always here to help!
Bought an e sim for Kazachstan. Didn't work initially because of a setting mistake, luckily the WhatsApp helpdesk helped me out quickly!
Dear Tom, Thank you for taking the time to provide your positive review. We are pleased that you found our service satisfactory. Your feedback is highly valued and reinforces our commitment to excellence. If you have any further needs or require assistance, please do not hesitate to contact us. We are here to assist you. Thank you again for your kind remarks.
The service is excellent; they are helpful, and I changed my e-card. It had not activated in the right region, so they changed the data to one in the right area, and it immediately worked. Now, the interested persons are using! Thank you very much, Bayu!
Dear Paula, We’re so grateful for your positive feedback! It’s wonderful to know that our efforts are making a difference for our customers. Thanks for choosing us and sharing your experience!
I had issues with setting up the eSIM at first, but the customer service was amazing. They replied quickly and took their time to fix my issue, going through all the options possible, while still being patient and kind. I'm really grateful!
Dear Alexia, Thank you so much for your kind words! Your feedback really brightens our day and motivates us to keep delivering our best. If there's anything else we can do for you, please don’t hesitate to reach out. We look forward to welcoming you back soon!
I never had something solved so quick. I had an issue with a missing QR Code and the support via Whatsapp helped me in less than an hour to solve the problem! Date
Dear Soykan, Thank you for sharing your feedback with us. We greatly value your review and appreciate your insights. Your input is essential in helping us enhance our services. Should you have any additional suggestions or need further assistance, please feel free to contact us.
Truely customer service was excellent, I had trouble figuring out where my eSIM was installed and how to use. Arimas explained everything to me and made it very easy. I’m not very good with Technology. Thank you Arimas for very good customer service.
Dear Petra, Thank you so much for taking the time to share your feedback. We truly appreciate your review and are grateful for your insights. Your comments are invaluable in helping us improve and provide better service, and I’ll be sure to pass your message along to Arimas. If you have any further suggestions or if there’s anything else we can assist you with, please don’t hesitate to reach out.
I never had something solved so quick. I had an issue with a missing QR Code and the support via Whatsapp helped me in less than an hour to solve the problem!
Dear Bob, Thank you so much for taking the time to leave us a positive review! Your kind words about the experience with Truely means a lot to us. We’re delighted that we could meet your expectations and look forward to serving you again in the future. If there’s anything more, we can do for you, please don’t hesitate to reach out. Thanks again for your support and for choosing Truely!
I had a problem with my data connection in curacao. Andy helped me and it turned out we had to turn my real sim off in order to let the esim connect. The assistance through whatsapp worked really well.
Dear Paul, Thank you for taking the time to leave us such a fantastic review! We’re overjoyed to hear that you had a positive experience with us. Your feedback is invaluable and encourages us to keep delivering top-notch service. Should you have any more questions or need further assistance, we’re here for you. Thanks again for your support!
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