This is the official EMSense Trustpilot profile. EMSense is dedicated to creating thoughtfully designed at-home foot massagers that support relaxation and everyday comfort. Our goal is to make foot care simple, accessible, and enjoyable, whether you are unwinding at the end of a long day or looking for a moment of comfort as part of your daily routine.Each EMSense foot massager is developed with ease of use in mind, combining gentle massage settings, optional warming comfort, and a supportive wrap design to create a soothing and relaxing experience. Our products are intended for everyday use at home and are designed to fit seamlessly into real life, with no complicated setup or learning curve.We focus on quality, reliability, and continuous improvement, refining our designs over time to enhance comfort and overall user experience. Customer feedback plays an important role in how we evolve our products, and we value honest, transparent reviews from real customers.On this page, you will find genuine feedback from verified buyers who have purchased EMSense foot massagers and chosen to share their experience. All reviews reflect individual opinions and personal use, helping future customers make informed decisions.Thank you for visiting the official EMSense Trustpilot page and for being part of the EMSense community.
Written by the business, not verified by us.
Is EMSense legit?
EMSense (tryemsense.com) has a 3.9 out of 5 rating on OK.one, based on 226 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 77% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-09-04.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers truly love the foot massager, finding it exceptionally comfortable, very easy to use, and highly effective at reducing pain, swelling, and numbness in their lower legs and feet. Consumers note that the device heats up nicely and provides a deeply soothing massage that significantly improves daily mobility and relaxation.
However, some people mentioned frustrating issues with the ordering process, noting that extra items were frequently added automatically and refunds were difficult to obtain. A few reviewers were not happy with refund delays and customer support, stating that getting their money back took far too long.
Auto-generated from all reviews of this business. For reference only.
Absolute scam!!!Do not waste your money and time on emsense products!! Terrible customer service. Have not received product (well overdue) can not talk to a proper person in EMsense or their chosen courier service in UK(Evri). When going through payment stage, no opportunity to cancel and incredibly easy to make a double purchase when trying to escape the page. Within minutes of ordering I tried to cancel my order and they said my order had already been packed. They do not answer queries. Their AI Bot says the same thing again and again..Now courier service (Evri) telling us product being sent back to sender due to multiple failed delivery... I have been at home..no courier has made it to our door!!! No one at either EMsense or Evri willing to help. Seems like we have been scammed. Totally fed up and angry
Reply from EMSense2026-07-30
Hello Lindsay,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with EMSense wasn't as expected.
Our support team has sent you an email in the hope of resolving this issue as quickly as possible. When you have a moment, please check your inbox, as well as your spam or junk folder, and reply to our message so we can continue assisting you.
If you haven't received our email, please don't hesitate to contact us directly at [email protected]. Our team will be happy to look into your concerns and work toward a resolution as quickly as possible.
Warm regards,
EMSense Team
S
Sara McQuaid · 2 reviews · Experienced 2026-07-12 ·
★★★★★
Disreputable company
I ordered and received an EM foot massager. This review is not for the product but for the unbelievably terrible customer service. I was charged $17+/- for Physiological support which I did not order and did not receive. What should be a simple refund has turned into a major runaround. I have given up on receiving my refund, but please do not buy from this disreputable company.
Reply from EMSense2026-07-28
Hello Sara,
Thank you for your patience while our team was looking into this matter for you. It appears that we were able to address your concern, and we hope the resolution met your expectations. 😊
If there's anything else we can do to assist you, please don't hesitate to reply to our last email or send us a new message at [email protected]. We're always happy to help.
Warm regards,
EMSense Team
R
Raymond Bridgewater · 2 reviews · Experienced 2026-06-19 ·
★★★★★
Replacing a failed unit under warranty
It took me a long and frustrating time to communicate with Emsense about replacing a failed unit.
However, in the end I was delighted to receive two new replacement units that are actually a matched pair .
I am still in the process of using/ testing the new units, but so far so good.
Thank you
Reply from EMSense2026-07-27
Hello Raymond,
Thank you for taking the time to share your experience with EMSense. We truly appreciate your thoughtful feedback and are pleased to hear that, despite the initial challenges, your experience ultimately had a positive outcome.
We're grateful for your patience throughout the warranty replacement process, and we're glad to know you've received your replacement units. It's wonderful to hear that everything is going well so far, and we hope they continue to meet your expectations.
If you have any questions, need assistance, or would like to share more feedback as you continue using your new units, please don't hesitate to reach out to our support team at [email protected]. We'll be happy to assist you.
Warm regards,
EMSense Team
D
Diane Morgan · 1 review · Experienced 2026-07-19 ·
★★★★★
EMSense believer
Hey all the EMSense foot massager Neuropathy TRULY works. I walk and run and my feet started to hurt really bad. I was on instagram and Facebook and saw an advertise I wasn’t sure of purchasing until I read the reviews. They were really good reviews so I purchased and I am so glad I made the purchase. After using the foot massager going on 3 weeks there was a HUGE difference. My feet 🦶 feels AMAZING I can jump and play hop scotch. MANY THANKS Emsnse
Reply from EMSense2026-07-28
Hello Diane,
Thank you so much for taking the time to share your wonderful experience with EMSense. We're truly grateful for your kind words and are delighted to hear that you decided to give our product a try after reading other customers' reviews.
It means a great deal to our team to know that EMSense has become a valued part of your routine. We strive to provide a comfortable, easy-to-use, at-home solution, and we're so pleased that you've had a positive experience.
Thank you again for your support and for recommending EMSense to others. If you ever have any questions or additional feedback, please don't hesitate to reach out to our support team at [email protected]. We'll be happy to assist you.
Warm regards,
EMSense Team
My bank called when I placed the order that this was a potential fraud transaction. But since I initiated it, they approved the charge. I worried that I wouldn't receive the product or it would be as described. Shipping was quick and provided tracking. Overall, using the product is relaxing. It is more convenient to use than the kind on the floor that you have to sit in a chair.
Reply from EMSense2026-07-28
Hello Florida,
Thank you for taking the time to share your experience with EMSense. We truly appreciate your thoughtful feedback and are delighted to hear that your overall experience—from shipping through receiving your order—was a positive one.
We're grateful that you chose EMSense and appreciate the trust you placed in us. Our team is committed to providing a convenient, easy-to-use solution that customers can enjoy from the comfort of home.
If you ever have any questions or additional feedback, please don't hesitate to reach out to our support team at [email protected]. We'd be happy to assist you.
Warm regards,
EMSense Team
Buying the massagers was confusing as they are sold in packs of one massager per box. I did buy two but that was by accident rather than purposely intentional buying. The website offered additional items and this confused me and I ended spending more money than I intended or wanted to spend.
However, they have now arrived and I have found them easy to charge up, easy to use put on and easy to use. The timer worked well and turned off after 30mins. I did find the heat tooo hot for my feet but the massager was amazing and works well.
Reply from EMSense2026-07-27
Hello Joanne,
Thank you for taking the time to share your detailed experience with EMSense. We truly appreciate your honest feedback.
We're glad to hear that you found the massagers easy to charge, simple to use, and that they fit seamlessly into your routine. It's also wonderful to know that you've been pleased with your overall experience using the device.
We also appreciate you sharing your thoughts about the ordering process and the heat setting. Feedback like yours is incredibly valuable and helps us continue improving both our products and our customers' experience.
If you have any questions, need assistance, or would like to share any additional feedback, please don't hesitate to reach out to our support team at [email protected]. We'll be happy to assist you.
Warm regards,
EMSense Team
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