This is the official EMSense Trustpilot profile. EMSense is dedicated to creating thoughtfully designed at-home foot massagers that support relaxation and everyday comfort. Our goal is to make foot care simple, accessible, and enjoyable, whether you are unwinding at the end of a long day or looking for a moment of comfort as part of your daily routine.Each EMSense foot massager is developed with ease of use in mind, combining gentle massage settings, optional warming comfort, and a supportive wrap design to create a soothing and relaxing experience. Our products are intended for everyday use at home and are designed to fit seamlessly into real life, with no complicated setup or learning curve.We focus on quality, reliability, and continuous improvement, refining our designs over time to enhance comfort and overall user experience. Customer feedback plays an important role in how we evolve our products, and we value honest, transparent reviews from real customers.On this page, you will find genuine feedback from verified buyers who have purchased EMSense foot massagers and chosen to share their experience. All reviews reflect individual opinions and personal use, helping future customers make informed decisions.Thank you for visiting the official EMSense Trustpilot page and for being part of the EMSense community.
Written by the business, not verified by us.
Is EMSense legit?
EMSense (tryemsense.com) has a 3.9 out of 5 rating on OK.one, based on 226 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 77% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-09-04.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers truly love the foot massager, finding it exceptionally comfortable, very easy to use, and highly effective at reducing pain, swelling, and numbness in their lower legs and feet. Consumers note that the device heats up nicely and provides a deeply soothing massage that significantly improves daily mobility and relaxation.
However, some people mentioned frustrating issues with the ordering process, noting that extra items were frequently added automatically and refunds were difficult to obtain. A few reviewers were not happy with refund delays and customer support, stating that getting their money back took far too long.
Auto-generated from all reviews of this business. For reference only.
What people say
R
Randy Mack · 4 reviews · Experienced 2026-07-30 ·
★★★★★
The ease of using the foot massagers…
The ease of using the foot massagers and the heating effect.
Reply from EMSense2026-07-31
Hello Randy,
Thank you for taking the time to share your experience with EMSense. We truly appreciate your kind words and are delighted to hear that you've been enjoying your experience with our product.
Your feedback means a great deal to us. If you ever have any questions or would like to share additional feedback, please don't hesitate to contact our support team at [email protected]. We'll always be happy to assist you.
Warm regards,
EMSense Team
J
James Higham · 6 reviews · Experienced 2026-07-30 ·
★★★★★
All aspects
Reply from EMSense2026-07-31
Hello James,
Thank you for taking the time to share your experience with EMSense. We truly appreciate your positive feedback and are delighted to know you've been pleased with your overall experience.
Your support means a great deal to us. If you ever have any questions or additional feedback, please don't hesitate to contact our support team at [email protected]. We'll always be happy to assist you.
Warm regards,
EMSense Team
A
April Ammons · 1 review · Experienced 2026-07-30 ·
★★★★★
So far I am very pleased with this…
So far I am very pleased with this product. I do wish it fit a little more snug so the massage could be stronger. Overall the product is great .
Reply from EMSense2026-07-31
Hello April,
Thank you for taking the time to share your experience with EMSense. We're delighted to hear that you're pleased with the product overall, and we truly appreciate you sharing your thoughtful feedback.
Your suggestion regarding the fit is valuable to us, as feedback like yours helps us continue improving our products and customer experience. If you ever have any questions or additional feedback, please don't hesitate to reach out to our support team at [email protected]. We'll be happy to assist you.
Warm regards,
EMSense Team
Do not buy this product!!!
I purchased 7 months ago and it stopped working. I contacted EMSense to be told "it was purchased over 6 months ago, outside of our guarantee period. We sincerely apologise for any disappointment or inconvenience this may cause".
Absolutely criminal. Crap product to only last 6m, and to now leave a sick pensioner in pain without the financial means to replace the product.
Reply from EMSense2026-07-31
Hello Alexandria,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with EMSense wasn't as expected.
Our support team has sent you an email in the hope of resolving this issue as quickly as possible. When you have a moment, please check your inbox, as well as your spam or junk folder, and reply to our message so we can continue assisting you.
If you haven't received our email, please don't hesitate to contact us directly at [email protected]. Our team will be happy to look into your concerns and work toward a resolution as quickly as possible.
Warm regards,
EMSense Team
P
Paulette L Haevens · 1 review · Experienced 2026-07-30 ·
★★★★★
I bought these for my husband for his…
I bought these for my husband for his Type 2 Diabetes feet. He’s been very uncomfortable with swollen, tingling and cold feet. He has noticed a difference since using these and he sleeps more comfortably at night.
Thank you EMSense!
Reply from EMSense2026-07-31
Hello Paulette,
Thank you for taking the time to share your experience with EMSense. We truly appreciate your thoughtful feedback and are so grateful that you chose EMSense for your husband.
It means a great deal to us to know that you've had a positive experience with our product. Thank you as well for your kind words and support—they truly encourage our team.
If you ever have any questions or additional feedback, please don't hesitate to contact our support team at [email protected]. We'll always be happy to assist you.
Warm regards,
EMSense Team
j
jonny and wanda · 1 review · Experienced 2026-07-12 ·
★★★★★
time frame between order and delivery
Reply from EMSense2026-07-30
Hello Jonny,
Thank you for taking the time to share your experience with EMSense. We truly appreciate your feedback and are grateful that you chose us.
We appreciate you mentioning the timeframe between placing your order and receiving your delivery. Customer feedback like yours helps us better understand our customers' experiences and continue improving every step of the journey.
If you have any additional feedback or questions, please don't hesitate to reach out to our support team at [email protected]. We'll be more than happy to assist you.
Warm regards,
EMSense Team
B
Bernard Olson · 4 reviews · Experienced 2026-07-24 ·
★★★★★
The foot massagers worked surprisingly…
The foot massagers worked surprisingly well. I didn’t think they were doing anything until I removed them from my feet and the pain at the bottom of my feet was gone and they felt really good. They work I wish the battery lasted longer.
Reply from EMSense2026-07-30
Hello Bernard,
Thank you for taking the time to share your experience with EMSense. We're so pleased to hear that you've been enjoying your experience with our foot massagers, and we truly appreciate your thoughtful feedback.
We also appreciate you mentioning the battery life. Feedback like yours is incredibly valuable, as it helps us continue improving our products and the overall customer experience.
If you have any additional feedback or questions, please don't hesitate to reach out to our support team at [email protected]. We'll be more than happy to assist you.
Warm regards,
EMSense Team
C
Chris McDowell · 3 reviews · Experienced 2026-07-30 ·
★★★★★
The product gives me some relief for…
The product gives me some relief for the neuropathy I have in my feet. A big problem and this foot massager finally gives me some improvement.
The people at EMSense have been extremely helpful, pleasant and immediate with their responses.
Reply from EMSense2026-07-31
Hello Chris,
Thank you for taking the time to share your experience with EMSense. We truly appreciate your kind feedback and are delighted to hear that you've had a positive experience with both our product and our customer support team.
It means a great deal to us to know that our team has been able to provide prompt and friendly assistance whenever you've needed it. Your support and trust are greatly appreciated.
If you ever have any questions or additional feedback, please don't hesitate to contact our support team at [email protected]. We'll always be happy to assist you.
Warm regards,
EMSense Team
First of all the on time delivery no hassle and no problem and the packaging was super . No hassle on waiting for the delivery. And hopefully it will releave some of my pain I am experiencing. Overall great product.
Reply from EMSense2026-07-30
Hello Candi,
Thank you for taking the time to share your experience with EMSense. We're delighted to hear that your order arrived on time, that the delivery process was smooth, and that you were pleased with the packaging.
We truly appreciate your kind words and are grateful that you chose EMSense. We hope you continue to enjoy using your device as part of your at-home wellness routine.
If you have any additional feedback or questions, please don't hesitate to reach out to our support team at [email protected]. We'll be more than happy to assist you.
Warm regards,
EMSense Team
I would urge anyone ordering from EMSense to read every screen carefully and check every detail before pressing the final confirmation button.
My intention was to purchase one foot massager. However, after entering my payment details, two additional units were added to my order. I noticed this within minutes and contacted customer services immediately. Despite reporting the issue almost straight away, I was told I had to wait until the order had been delivered before anything could be done.
The complaint then took far longer than it should have to resolve, with a lot of repeated correspondence and very little progress. Although EMSense eventually refunded me for the unwanted products, I was still required to pay the return postage for items that I never intended to buy. I do not believe this was a fair outcome.
If you do find yourself in the same situation, I would strongly recommend asking for a return address within your own country if one is available. This could significantly reduce your return postage costs compared with sending the items overseas.
I appreciate that the unwanted items were eventually refunded, but the overall experience left me extremely disappointed. The ordering process, the length of time it took to resolve the issue, and the fact that I was left out of pocket for return postage mean I cannot recommend the company based on my experience.
**Edit** To EMSense reply: please read review carefully as it states everything that has taken place from the start to end, clearly.
Reply from EMSense2026-07-31
Hello Jessica,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with EMSense wasn't as expected.
To help improve your experience and look into your concerns, we requested some additional order details, but unfortunately, we haven't received them yet. When you have a moment, please email us at [email protected] with your order information so our support team can assist you as quickly as possible.
We're committed to helping resolve your concerns and look forward to hearing from you.
Warm regards,
EMSense Team
M
Marie W · 2 reviews · Experienced 2026-07-22 ·
★★★★★
Good Product with (real) customer…
Good Product with (real) customer service! I had a questio and got aq resoponse and help wthin 24 hours!!
Reply from EMSense2026-07-31
Hello Marie,
Thank you for taking the time to share your experience with EMSense. We truly appreciate your kind words and are delighted to hear that you had a positive experience with both our product and our customer support team.
Providing helpful, responsive service is very important to us, and your feedback means a great deal. If you ever have any additional questions or feedback, please don't hesitate to reach out to our support team at [email protected]. We'll always be happy to assist you.
Warm regards,
EMSense Team
Wasn’t sure of the results until i kept using it to see the effects.
Reply from EMSense2026-07-30
Hello Shanda,
Thank you for taking the time to share your experience with EMSense. We truly appreciate your feedback and are glad you gave the device time to become part of your routine.
Many customers find that consistency is an important part of their experience, and we're grateful that you chose to share yours. Thank you for placing your trust in EMSense.
If you have any additional feedback or questions, please don't hesitate to reach out to our support team at [email protected]. We'll be more than happy to assist you.
Warm regards,
EMSense Team
J
Jonesy · 6 reviews · Experienced 2026-07-28 ·
★★★★★
Problem but resolved later by customer service
Had a problem with these but customer service was able to resolve the problem after my review.
Reply from EMSense2026-07-30
Hello Jonesy,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with EMSense wasn't as expected.
Our support team has sent you an email in the hope of resolving your concern, and we kindly ask that you check your inbox (and spam or junk folder, just in case) for our message. We're committed to working with you to find the best possible solution.
If you haven't received our email, please don't hesitate to contact us directly at [email protected], and our team will be happy to assist you as quickly as possible.
Warm regards,
EMSense Team
Easy to use a great product, results are positive . Delivery service quick ,have recommended to friends
Reply from EMSense2026-07-30
Hello Mr Kenneth,
Thank you for taking the time to share your experience with EMSense. We're delighted to hear that you've found the device easy to use and that you've been pleased with your overall experience.
We're also glad to know your order arrived quickly, and we're especially grateful that you've recommended EMSense to your friends. Your support and trust truly mean a great deal to us.
If you have any additional feedback or questions, please don't hesitate to reach out to our support team at [email protected]. We'll be more than happy to assist you.
Warm regards,
EMSense Team
M
Marcus Bland · 1 review · Experienced 2026-07-29 ·
★★★★★
Good work good what I need.
Help with muscle in feet tingling.
Reply from EMSense2026-07-30
Hello Marcus,
Thank you for taking the time to share your experience with EMSense. We're so pleased to hear that you're enjoying your device and appreciate your kind feedback.
It's wonderful to know that EMSense has been a valuable addition to your daily routine. Our goal is to provide a comfortable, easy-to-use, at-home solution designed to support overall foot comfort, and we're grateful you chose to share your experience.
If you have any additional feedback or questions, please don't hesitate to reach out to our support team at [email protected]. We'll be more than happy to assist you.
Warm regards,
EMSense Team
J
Julia steer · 8 reviews · Experienced 2026-07-28 ·
★★★★★
Great customer service
I contacted an advisor regarding my purchase and was answered in a quick and timely manner. The advisor was very helpful and answered all questions,
Which gave me confidence in the company and my purchase.
Reply from EMSense2026-07-30
Hello Julia,
Thank you for taking the time to share your experience with EMSense. We're thrilled to hear that our customer service team was able to provide you with prompt, helpful support and answer your questions.
Providing responsive and knowledgeable assistance is something we take great pride in, so it's wonderful to know that your experience gave you confidence in both our team and your purchase. Your kind feedback means a lot to us.
If you have any additional feedback or questions, please don't hesitate to reach out to our support team at [email protected]. We'll always be happy to assist you.
Warm regards,
EMSense Team
W
Willem Dijkstra · 4 reviews · Experienced 2026-07-29 ·
★★★★★
After my earlier negative review…
After my earlier negative review honesty demands that I show my appreciation and respect for the way EMSense has resolved the problem: the total amount of my order EA1C125469, i.e.€201.87 will be refunded and the order will be annulled.
Once I see that my Visa card has been credited I shall place a new order for 2(two) foot massagers as originally intended.
Reply from EMSense2026-07-30
Hello WIllem,
Thank you for taking the time to update your review. We truly appreciate your kind words and are grateful for the opportunity to resolve your concerns.
We're pleased that a satisfactory resolution was reached and sincerely appreciate your patience throughout the process. It means a great deal to us that you've chosen to place your trust in EMSense again, and we look forward to providing you with a smooth experience moving forward.
If you have any additional feedback or questions, please don't hesitate to reach out to our support team at [email protected]. We'll be more than happy to assist you.
Warm regards,
EMSense Team
S
Steve Armitage · 2 reviews · Experienced 2026-07-29 ·
★★★★★
The customer service was first class
The customer service was first class. I had questions, they had the answers, quickly.
Reply from EMSense2026-07-30
Hello Steve,
Thank you for taking the time to share your experience with EMSense. We're delighted to hear that you had such a positive experience with our customer service team.
Providing friendly, knowledgeable, and timely support is something we truly value, so it's wonderful to know our team was able to answer your questions quickly. Your kind words mean a great deal to us.
If you ever have any additional feedback or questions, please don't hesitate to reach out to our support team at [email protected]. We'll always be happy to assist you.
Warm regards,
EMSense Team
D
David · 3 reviews · Experienced 2026-07-29 ·
★★★★★
Beware of this company’s sneaky…
Beware of this company’s sneaky ordering setup. I was charged for a subscription without realizing it, and when I tried to cancel, I found that their own website doesn’t allow it. I emailed their support right away to cancel, due to the company’s sneaky purchase setup, but they responded that the item had already shipped and wanted me to go through the refund process after receiving it instead. The website still hasn’t updated the delivery details, despite claiming it’s already shipped — which looks like an excuse to avoid giving a refund.
Update – Multiple email exchanges with no resolution. They told me how to cancel the subscription from their website, which isn’t actually possible to do manually. They even asked if I wanted to cancel it outright, but didn’t proceed with it and asked me to cancel via their website again. Feels like I’m talking to a bot. Still no refund.
More updates – They acknowledge the subscription error, but they aren’t cancelling it — instead they keep asking if I want to pause it for 1, 2, or 3 months, when I’ve specifically told them to cancel it (full stop) multiple times, since it won’t let me do so from my end. Poor company practice!! Do not buy, or you will regret it.
Extended update – Finally cancelled the subscription after more than 10 email exchanges with what feels like a bot. Still waiting for the refund on my purchase.
More update – Finally received my tracking details more than 12 hours after the company first confirmed the product had been sent out. Don’t believe anything this company says. They could have cancelled the order before it shipped, but they chose not to. Update- this got to be most annoyed company, keep sending emails every 2 hrs to ask you to review your purchase, which you can’t. Very sneaky!! It’s getting sad at this point!
Reply from EMSense2026-07-30
Hello David,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with EMSense wasn't as expected.
Our support team has sent you an email in the hope of resolving this issue as quickly as possible. When you have a moment, please check your inbox, as well as your spam or junk folder, and reply to our message so we can continue assisting you.
If you haven't received our email, please don't hesitate to contact us directly at [email protected]. Our team will be happy to look into your concerns and work toward a resolution as quickly as possible.
Warm regards,
EMSense Team
C
Claudia · 1 review · Experienced 2026-07-25 ·
★★★★★
Issue resolved
They charged me twice. I called immediately - got answering machine and pressed 1 to cancel, but order still went through. Now, I can't find the phone number. I e-mailed also. They are saying it has shipped already. Impossible!! I have requested my bank to deny charges.
But, will probably have to pay for return shipping.
This company does not seem legit to me.
Update: I got s refund for the 2nd order. However, they sent both boxes. I returned one- return to sender - refused.
So the issue has been resolved. They also responded with several emails.
Just be cautious when ordering.
Reply from EMSense2026-07-30
Hello Claudia,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with EMSense wasn't as expected.
Our support team has sent you an email in the hope of resolving this issue as quickly as possible. When you have a moment, please check your inbox, as well as your spam or junk folder, and reply to our message so we can continue assisting you.
If you haven't received our email, please don't hesitate to contact us directly at [email protected]. Our team will be happy to look into your concerns and work toward a resolution as quickly as possible.
Warm regards,
EMSense Team
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