This is the official EMSense Trustpilot profile. EMSense is dedicated to creating thoughtfully designed at-home foot massagers that support relaxation and everyday comfort. Our goal is to make foot care simple, accessible, and enjoyable, whether you are unwinding at the end of a long day or looking for a moment of comfort as part of your daily routine.Each EMSense foot massager is developed with ease of use in mind, combining gentle massage settings, optional warming comfort, and a supportive wrap design to create a soothing and relaxing experience. Our products are intended for everyday use at home and are designed to fit seamlessly into real life, with no complicated setup or learning curve.We focus on quality, reliability, and continuous improvement, refining our designs over time to enhance comfort and overall user experience. Customer feedback plays an important role in how we evolve our products, and we value honest, transparent reviews from real customers.On this page, you will find genuine feedback from verified buyers who have purchased EMSense foot massagers and chosen to share their experience. All reviews reflect individual opinions and personal use, helping future customers make informed decisions.Thank you for visiting the official EMSense Trustpilot page and for being part of the EMSense community.
Written by the business, not verified by us.
Is EMSense legit?
EMSense (tryemsense.com) has a 3.9 out of 5 rating on OK.one, based on 226 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 77% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-09-04.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers truly love the foot massager, finding it exceptionally comfortable, very easy to use, and highly effective at reducing pain, swelling, and numbness in their lower legs and feet. Consumers note that the device heats up nicely and provides a deeply soothing massage that significantly improves daily mobility and relaxation.
However, some people mentioned frustrating issues with the ordering process, noting that extra items were frequently added automatically and refunds were difficult to obtain. A few reviewers were not happy with refund delays and customer support, stating that getting their money back took far too long.
Auto-generated from all reviews of this business. For reference only.
What people say
C
Chris Stefan · 1 review · Experienced 2026-08-02 ·
★★★★★
Extra charges not authorised
I ordered one of their devices,but I did not sign up for mobility coach,they signed me up fraudulently and charged me for it,I asked for a refund on mobility coach
Reply from EMSense2026-08-03
Hello Chris,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with EMSense wasn't as expected.
Our support team has sent you an email and is eager to help resolve your concerns. When you have a moment, please check your inbox, including your spam or junk folder, and reply to our message so we can assist you as quickly as possible.
If you don't see our email, please contact us directly at [email protected]. We'll be happy to look into your concerns and work toward a resolution right away.
Warm regards,
EMSense Team
T
Tom · 1 review · Experienced 2026-08-02 ·
★★★★★
STAY AWAY FROM THIS company and…
STAY AWAY FROM THIS company and products!
There is no phone number or person to contact directly with an issue. It is totally up to their discretion to contact you back or NOT and then only by email. Instead of indicating that I purchased one pair of foot massage products, I was billed for 2 pairs. The issue was NOT resolved. Do NOT give this company any money regardless of the type of order!
Reply from EMSense2026-08-04
Hello Tom,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with EMSense wasn't as expected.
Unfortunately, we were unable to locate your order using the information provided in your review. To help us assist you as quickly as possible, we've requested some additional details through Trustpilot. When you have a chance, please fill out the requested information so our team can look into your order right away.
Alternatively, you can email us directly at [email protected] with your order ID or any additional details you may have. Our support team will be happy to assist you and work toward resolving your concerns.
Warm regards,
EMSense Team
C
Chris Walton · 15 reviews · Experienced 2026-07-18 ·
★★★★★
EMSense heating foot massager.
My wife and I think this invention by EMSense is brilliant it will certainly make our feet warmer to go to bed in winter.
Reply from EMSense2026-08-04
Hello Chris,
Thank you for taking the time to share your wonderful feedback! We're delighted to hear that both you and your wife are enjoying your EMSense foot massager and appreciate your kind words.
It means so much to our team to know that EMSense has become a welcome part of your routine. Thank you both for choosing EMSense and for sharing your experience with us.
If you ever have any questions or additional feedback, please don't hesitate to reach out to our support team at [email protected]. We'd be more than happy to assist you.
Warm regards,
EMSense Team
J
Jeremy Barrett · 2 reviews · Experienced 2026-08-03 ·
★★★★★
Good
Good, check out page was confusing
Reply from EMSense2026-08-04
Hello Jeremy,
Thank you for taking the time to share your feedback. We're glad to hear you had a positive experience with EMSense, and we truly appreciate your support.
We also appreciate you letting us know about the confusion you experienced during the checkout process. Feedback like yours is incredibly valuable and helps us continue improving our website and making the ordering experience as smooth as possible for all our customers.
If you have any additional feedback or questions, please don't hesitate to reach out to our support team at [email protected]. We'd be happy to assist you.
Warm regards,
EMSense Team
S
Shell · 1 review · Experienced 2026-07-30 ·
★★★★★
Great item
Would recommend this to anyone suffering from swollen feet
Reply from EMSense2026-08-04
Hello Shell,
Thank you for taking the time to share your kind feedback! We're so pleased to hear that you're happy with your EMSense experience and truly appreciate your recommendation.
Your support means a great deal to our team, and we're grateful to have you as part of the EMSense community.
If you ever have any questions or additional feedback, please don't hesitate to reach out to our support team at [email protected]. We'd be more than happy to assist you.
Warm regards,
EMSense Team
V
Victoria Adams · 1 review · Experienced 2026-07-31 ·
★★★★★
Good device
I gave 4 stars because the ordering system is confusing and I was automatically charged for a subscription, I was able to cancel the subscription by contacting the support.
I was having a pain at the back of my left ankle for months. I had used so many things on this pain but no relieve. I am no longer feeling the pain again after using the massager for about 3 times.
Reply from EMSense2026-08-04
Hello Victoria,
Thank you for taking the time to share your experience with EMSense. We're so glad to hear that you've been pleased with your device, and we truly appreciate your honest feedback.
We also appreciate you bringing your ordering experience to our attention. Feedback like yours is important to us, as it helps us continue improving both our website and the overall customer experience. We're pleased our support team was able to assist you with your subscription request.
If you have any other questions or additional feedback, please don't hesitate to reach out to our support team at [email protected]. We'd be more than happy to assist you.
Warm regards,
EMSense Team
R
Ray Dawson · 6 reviews · Experienced 2026-07-25 ·
★★★★★
At first I thought this a scam…
At first I thought this a scam product,but I was having server issues in both my ankles,so I thought I’d give it a try and so far after a week,the pain issues have reduced,but I also added foods to my diet such as beets and olive oil.
Reply from EMSense2026-08-04
Hello Ray,
Thank you for taking the time to share your experience. We truly appreciate your honest feedback and are glad you decided to give EMSense a try.
We're pleased to hear you've had a positive experience with the device so far. It's also wonderful that you're taking a well-rounded approach to supporting your overall wellness. Thank you for choosing EMSense and for sharing your journey with us.
If you have any questions or additional feedback, please don't hesitate to reach out to our support team at [email protected]. We'd be more than happy to assist you.
Warm regards,
EMSense Team
G
Gary · 5 reviews · Experienced 2026-07-22 ·
★★★★★
The first time I used them I liked it, after several days I LOVE them!
The first time I used them I liked it, but when the session was over, I felt the same. However, after 2-3 days using them each day I started noticing a difference. Then I started using them twice a day, and that was the game changer.
I very seldom have tingling anymore. I'm also recovering from a major surgery, and these come in so handy since I'm not getting as much exercise.
They are very calming!
Reply from EMSense2026-08-04
Hello Gary,
Thank you for taking the time to share your experience! We're so pleased to hear that you've been enjoying your EMSense device and appreciate you sharing how your experience developed with continued use.
Your thoughtful feedback means a great deal to our team, and we're grateful to know that EMSense has become a helpful part of your daily routine, especially during your recovery. Thank you for choosing EMSense and for sharing your journey with us.
If you ever have any questions or additional feedback, please don't hesitate to reach out to our support team at [email protected]. We'd be more than happy to assist you.
Warm regards,
EMSense Team
B
Bruce Davidson · 2 reviews · Experienced 2026-07-24 ·
★★★★★
I still haven't gotten my refund from…
I still haven't gotten my refund from your scam company. - I thought I was spending $60, not $375 - Total scam, avoid this company at all costs.
Reply from EMSense2026-08-03
Hello Bruce,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with EMSense wasn’t as expected.
We previously requested some additional order details so we could better understand your situation and help improve your experience, but unfortunately, we did not receive the requested information.
We’d still be happy to assist you. Please email our support team at [email protected] with your order details, and we’ll do our best to help address your concerns.
Warm regards,
EMSense Team
H
Harshad K · 1 review · Experienced 2026-07-22 ·
★★★★★
Effective and useful
The res light is effective and reduced morning pain due to plantar. It is helping in muscle recovery better than expected.
It gets too hot sometimes and need a rotating massager than standing vibration. If it can compress it will be also good.
Reply from EMSense2026-08-04
Hello Harshad,
Thank you for taking the time to share your thoughtful feedback. We're delighted to hear that you've had a positive experience with EMSense, and we truly appreciate your support.
We also appreciate your suggestions regarding additional features and your comments about the product design. Feedback like yours is incredibly valuable and helps us continue improving our products and overall customer experience.
If you have any other questions or additional feedback, please don't hesitate to reach out to our support team at [email protected]. We'd be happy to assist you.
Warm regards,
EMSense Team
T
TINA MITCHELL · 8 reviews · Experienced 2026-07-13 ·
★★★★★
Helps my husbands diabetic neuropathy pain
I purchased two for my diabetic husbands neuropathy pain since he runs his own construction company and he also has knee pain, they put him to sleep like a baby since he gets up at 4am & works till 5pm-he’s back to his young self again!! I will be soon purchasing another pair for my mom who’s always stuck in a wheelchair all day with swollen feet, thank you!!
Reply from EMSense2026-08-03
Hello Tina,
Thank you for taking the time to share your experience with EMSense. We truly appreciate your kind words and are delighted to hear that you and your family have had such a positive experience with our product.
It means so much to our team that you've chosen EMSense for your loved ones and are considering purchasing another pair. Your support and trust are incredibly encouraging, and we remain committed to providing a comfortable, easy-to-use, at-home solution designed to support overall foot comfort and well-being.
If you ever have any questions or additional feedback, please don't hesitate to reach out to our support team at [email protected]. We'll be more than happy to assist you.
Warm regards,
EMSense Team
I was diagnosed with Osteoarthritis in my right knee combined with sciatic nerve involvement. In extreme pain when walking bringing me to tears. Medications did not help was heading for possible knee replacement in the near future.
Noticed results starting from first treatment although still have stiffness to a certain degree the intense pain has subsided and I can walk more freely.
Highly recommend.
Reply from EMSense2026-08-03
Hello Noreen,
Thank you for taking the time to share your experience with EMSense. We truly appreciate your thoughtful feedback and are delighted to hear that you've had a positive experience with our product.
Your recommendation means a great deal to our team and encourages us to continue providing a comfortable, easy-to-use, at-home solution designed to support overall foot comfort and well-being. We're grateful that you chose EMSense to be part of your wellness journey.
If you ever have any questions or additional feedback, please don't hesitate to reach out to our support team at [email protected]. We'll be more than happy to assist you.
Warm regards,
EMSense Team
C
Carol · 2 reviews · Experienced 2026-08-01 ·
★★★★★
The adjustable settings make it easy to…
The adjustable settings make it easy to customize. I have suffered from nightly leg cramps for a long time. After a few days of use, I was able to sleep through the night! I was SO thankful!!
Reply from EMSense2026-08-03
Hello Carol,
Thank you for taking the time to share your wonderful feedback. We're delighted to hear that you've had such a positive experience with EMSense.
It's great to know that you found the adjustable settings easy to personalize to your preferences. Your kind words mean a great deal to our team and encourage us to continue providing a comfortable, easy-to-use, at-home solution designed to support overall foot comfort and well-being.
If you ever have any questions or additional feedback, please don't hesitate to reach out to our support team at [email protected]. We'll be more than happy to assist you.
Warm regards,
EMSense Team
E
Elizabeth Davison · 17 reviews · Experienced 2026-07-13 ·
★★★★★
My lower legs and feet swelled right…
My lower legs and feet swelled right up, from 12 inches to 16 1/2 inches. Very very tight and painful to walk. (I suffer from heat odemea). I sat on my bed with my feet up and my massagers on warm and vibrate, for 15 mins. Honest to goodness, the swelling was totally gone. Not just from the feet but the legs as well. I was pure delighted and skipped about telling the family. Look at my legs, look at my feet, all swelling gone.
I will put these in my bag anytime I'm going somewhere now, Totally brilliant, comes in their own wee bag with a charger which is the same as my phone, big plus for that too. 10/10
Reply from EMSense2026-08-03
Hello Elizabeth,
Thank you for taking the time to share your wonderful feedback. We're thrilled to hear that you've had such a positive experience with EMSense.
It means so much to our team to know that you found the product easy to use and convenient to take with you wherever you go. We're especially grateful for your enthusiastic recommendation and your kind words about the overall experience.
If you ever have any questions or additional feedback, please don't hesitate to reach out to our support team at [email protected]. We'll be more than happy to assist you.
Warm regards,
EMSense Team
G
Gary Dootson · 1 review · Experienced 2026-08-02 ·
★★★★★
Perfect product for my needs.
Reply from EMSense2026-08-03
Hello Gary,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that you've had a positive experience with EMSense.
Your kind words mean a great deal to our team and encourage us to continue providing a comfortable, easy-to-use, at-home solution designed to support overall foot comfort and well-being.
If you ever have any questions or additional feedback, please don't hesitate to reach out to our support team at [email protected]. We'll be more than happy to assist you.
Warm regards,
EMSense Team
c
customer · 2 reviews · Experienced 2026-08-02 ·
★★★★★
They honestly work super well
Reply from EMSense2026-08-03
Hello Customer,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that you've had a positive experience with EMSense.
Your support means so much to our team, and we're grateful that you chose EMSense as part of your wellness journey. We remain committed to providing a comfortable, easy-to-use, at-home solution designed to support overall foot comfort.
If you ever have any questions or additional feedback, please don't hesitate to reach out to our support team at [email protected]. We'll be more than happy to assist you.
Warm regards,
EMSense Team
A
Amy Haines · 3 reviews · Experienced 2026-08-02 ·
★★★★★
It is helping me with restless legs and…
It is helping me with restless legs and swelling. Also my friend with water retention and pain is going down
Reply from EMSense2026-08-03
Hello Amy,
Thank you for taking the time to share your experience with EMSense. We truly appreciate your kind feedback and are delighted to hear that you've had a positive experience with our product.
It means so much to our team that you've chosen EMSense and have also shared it with someone you care about. Your support and encouragement inspire us to continue providing a comfortable, easy-to-use, at-home solution designed to support overall foot comfort and well-being.
If you ever have any questions or additional feedback, please don't hesitate to reach out to our support team at [email protected]. We'll be more than happy to assist you.
Warm regards,
EMSense Team
A
Adrian Beauchamp · 2 reviews · Experienced 2026-07-27 ·
★★★★★
The experience was smooth
The experience was smooth. It was somewhat salesy and the videos look like they may have been AI-generated but I needed some help in dealing with some of the issues and thought the product information they presented was enough to make me purchase
Reply from EMSense2026-08-03
Hello Adrian,
Thank you for taking the time to share your thoughtful feedback. We truly appreciate your honest comments and are glad to hear that your overall experience with EMSense was a positive one.
Feedback like yours is incredibly valuable, as it helps us continue improving every aspect of the customer experience while providing clear and helpful information to those exploring our products. We're grateful that you chose to give EMSense a try.
If you ever have any questions or additional feedback, please don't hesitate to reach out to our support team at [email protected]. We'll be more than happy to assist you.
Warm regards,
EMSense Team
J
Julia Meadows · 20 reviews · Experienced 2026-07-31 ·
★★★★★
Emsense needs to be sued in a class…
Emsense needs to be sued in a class action lawsuit. They are a criminal enterprise preying on people with useless products. On July 14, I ordered one foot massager and immediately got charged for two, plus a 'monthly subscription' for 'Physiotherapy Support' which was nowhere to be found on the site, which I would neither want nor need. Disputing this charge resulted in a slew of disingenuous, duplicitous responses from 'Customer Service' - in fact, bots that I'm sure got their AI training from Grok.
I was told that my shipment had been 'instantaneously' shipped, yet it did not arrive until July 27. Both foot massagers were defective. The batteries were charged up for 3 hours as recommended in their literature, yet stopped working in less than three 30 minute applications and had to be recharged again for 3 hours before repeating the process. So, defective batteries. Also, there was NO heat. Emsense advertises that temperatures of 40 - 60C can be expected. The massages barely warmed to body temperature. So, no heat. These massagers simply tickle your heel with a pathetic amount of vibration. There is also zero 'compression' function as advertised widely in their online advertising.
On July 30 after testing both defective massages repeatedly, I requested an RMA to return them and requested that they send me an actual working pair. Again, down the rabbithole with their bots who 1) said they didn't show that I had even received them, could I send a delivery confirmation number? which I did. 2) bot doesn't 'recognize' the shipper or the shipping number. They need to bring in another 'team.' 3) I have to explain everything all over again to the bot and send photos of the defective batteries, charge time and lack of heat. 4) Another bot assures me that replacements are on their way once another 'team' has looked at the issue. 5) Yet another bot informs me that photos will not do, I have to send videos of lack of heat and 3-hour battery charge time before they will consider a 'replacement or repair.' Yet more delays and outright duplicitous dealing once they had grabbed my money back on July 14.
This company is a ruthless predator and a total SCAM, increasing customers orders without their knowledge, adding in an unordered 'monthly subscription' (never received whatever it was supposed to be,) shipping out products that barely work or don't work at all, as all of the 1-star reviews on this site testify to. Ripping off the consumer, stealing their money for a worthless made in China product, and flatly refusing to refund their victims. The bot runaround is simply designed to exhaust the customer into giving up and letting this sleazy, scam company get away with it. Any lawyer out there willing to launch a class action to stop this sham, scam company from harming more victims financially, I am all in.
***UPDATE August 3***
EmSense replied to my review with the following: "Our support team has sent you an e-mail in the hopes of resolving this issue as quickly as possible. When you have a moment, check your inbox (and your spam or junk folder, just in case) and reply to our message so we can continue assisting you."
As of now, NO E-MAIL FROM EMSENSE HAS BEEN RECEIVED.
They continue: "If you haven't received our e-mail (I haven't, because none was sent) please don't hesitate to contact us directly at (I'd insert their given e-mail address here, but Trustpilot flagged it.) Our team will be happy to look into your concerns and work towards a resolution as quickly as possible."
If you look at Emsense's bot replies to other 1-star reviews on this site, you'll notice that this is their standard default line. It's designed to pull you right back into their bot-run rabbithole where you will be endlessly badgered for demands for this and that before another 'team' continues the harassment. Some of the 1-star reviewers went through this process with Emsense for MONTHS with no satisfactory resolution or refund.
Another favorite default line of the Emsense bots is "Unfortunately, we weren't able to locate your order using the details in your review." So look for that BS reply next. Just for the bots' information, my order number is BEF37D7414. Have a nice day.
Reply from EMSense2026-08-03
Hello Julia,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with EMSense wasn't as expected.
Our support team has sent you an email in the hope of resolving this issue as quickly as possible. When you have a moment, please check your inbox (and your spam or junk folder, just in case) and reply to our message so we can continue assisting you.
If you haven't received our email, please don't hesitate to contact us directly at [email protected]. Our team will be happy to look into your concerns and work toward a resolution as quickly as possible.
Warm regards,
EMSense Team
R
Robert MacMurchy · 1 review · Experienced 2026-07-30 ·
★★★★★
Pleasantly surprised by the overall…
Pleasantly surprised by the overall experience with Emsenae. Have noticed improvement in numbness and circulation… thank you.
Reply from EMSense2026-08-03
Hello Robert,
Thank you for taking the time to share your experience with EMSense. We truly appreciate your kind words and are delighted to hear that you've had a positive experience with us.
Your feedback means a great deal to our team and motivates us to continue providing a comfortable, easy-to-use, at-home solution designed to support overall foot comfort and well-being.
If you ever have any questions or additional feedback, please don't hesitate to reach out to our support team at [email protected]. We'll be more than happy to assist you.
Warm regards,
EMSense Team
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