This is the official EMSense Trustpilot profile. EMSense is dedicated to creating thoughtfully designed at-home foot massagers that support relaxation and everyday comfort. Our goal is to make foot care simple, accessible, and enjoyable, whether you are unwinding at the end of a long day or looking for a moment of comfort as part of your daily routine.Each EMSense foot massager is developed with ease of use in mind, combining gentle massage settings, optional warming comfort, and a supportive wrap design to create a soothing and relaxing experience. Our products are intended for everyday use at home and are designed to fit seamlessly into real life, with no complicated setup or learning curve.We focus on quality, reliability, and continuous improvement, refining our designs over time to enhance comfort and overall user experience. Customer feedback plays an important role in how we evolve our products, and we value honest, transparent reviews from real customers.On this page, you will find genuine feedback from verified buyers who have purchased EMSense foot massagers and chosen to share their experience. All reviews reflect individual opinions and personal use, helping future customers make informed decisions.Thank you for visiting the official EMSense Trustpilot page and for being part of the EMSense community.
Written by the business, not verified by us.
Is EMSense legit?
EMSense (tryemsense.com) has a 3.9 out of 5 rating on OK.one, based on 226 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 77% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-09-04.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers truly love the foot massager, finding it exceptionally comfortable, very easy to use, and highly effective at reducing pain, swelling, and numbness in their lower legs and feet. Consumers note that the device heats up nicely and provides a deeply soothing massage that significantly improves daily mobility and relaxation.
However, some people mentioned frustrating issues with the ordering process, noting that extra items were frequently added automatically and refunds were difficult to obtain. A few reviewers were not happy with refund delays and customer support, stating that getting their money back took far too long.
Auto-generated from all reviews of this business. For reference only.
What people say
D
Debbie D. · 2 reviews · Experienced 2026-08-04 ·
★★★★★
DO NOT DEAL WITH THESE SCAMMERS!!
DO NOT DEAL WITH THESE SCAMMERS!!
I ordered one pair of foot massagers and they charged me for two, plus the price was higher than advertised. I am in Canada and they did not specify it was USD, so even more expensive. Tried to get the second pair cancelled, within minutes of placing the order, but they are claiming to have shipped them already! DO NOT DEAL WITH THIS COMPANY. They are scammers!! Plus they signed me up for recurring payments in Paypal (For what?! Who knows??) without my consent (which I promptly cancelled). They operate under the name FONSLIFE TRADING FZCO
Update Aug. 6: FINALLY, after I filed a formal complaint with my credit card company, Emsense has issued a refund for the second pair which I did not order. That said, I would still advise anyone to steer clear of this company. There are dozens of complaints just like mine. You can see many more similar Trustpilot reviews too, but listed under a different site: emsense.com
Reply from EMSense2026-08-06
Hello Debbie,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with EMSense wasn't as expected.
We kindly ask that you check your email inbox for a message from our support team, as we've reached out in hopes of resolving your concern as quickly as possible. If you don't see our email, please check your spam or junk folder. Alternatively, you can contact us directly at [email protected], and our team will be happy to assist you and work toward a resolution.
We appreciate the opportunity to make things right and look forward to helping you.
Warm regards,
EMSense Team
First time I'm very interested in using this product due to constant tingling and numbness. Thank you
Reply from EMSense2026-08-05
Hello Jessie,
Thank you for taking the time to share your experience with EMSense. We truly appreciate your feedback and are grateful that you've chosen to give our product a try.
We hope your experience with EMSense is a positive one, and we're here to support you every step of the way. If you have any questions or would like to share additional feedback as you continue using the product, please don't hesitate to contact our support team at [email protected]. We'll be happy to assist you.
Warm regards,
EMSense Team
D
Dina G · 1 review · Experienced 2026-08-05 ·
★★★★★
I started to see my feet changing and…
I started to see my feet changing and be more mobile after 3 days of use. Before my feet were swollen and had to do a lot of massaging and exercises to be able to walk. It was not easy since I could hardly reach my feet. Now, after 15 minutes with EMSense every day my feet look normal and I am able to stand and walk without discomfort. I have the settings to the minimum, 40 degrees and L1, but the heat increases so much that I cannot bear more than 15 minutes in every session.
Also, the shipping was smooth and the parcel arrived as advised.
Reply from EMSense2026-08-06
Hello Dina,
Thank you for taking the time to share your experience with EMSense. We truly appreciate your thoughtful feedback and are delighted to hear that you've had a positive experience using the product, as well as with our shipping and delivery process.
We also appreciate you sharing your comments about the heat settings. Customer feedback like yours is invaluable and helps us continue improving the overall experience. If you ever have any questions about using your EMSense device or have additional feedback to share, please don't hesitate to contact our support team at [email protected]. We'll be happy to assist you.
Warm regards,
EMSense Team
F
FRANK · 3 reviews · Experienced 2026-08-05 ·
★★★★★
Easy to answer questions
Reply from EMSense2026-08-06
Hello Frank,
Thank you for taking the time to share your experience with EMSense. We truly appreciate your kind feedback and are glad to hear that you found the process easy to navigate.
Your support means a great deal to us. If you ever have any questions or additional feedback, please don't hesitate to reach out to our support team at [email protected]. We'll always be happy to assist you.
Warm regards,
EMSense Team
The heat is soothing for my foot pain although it can get too hot. Fortunately I can turn off the heat after about 10 minutes. I like to move the massager around a bit so more of the sensation happens on my heel rather than the arch of my foot.
Reply from EMSense2026-08-06
Hello Deborah,
Thank you for taking the time to share your experience with EMSense. We truly appreciate your thoughtful feedback and are glad to hear that you've found the heat feature soothing and that you're able to adjust your session to suit your comfort.
We also appreciate you sharing how you use the massager to better target different areas of your foot. Feedback like yours is valuable and helps us continue improving the overall user experience. If you ever have any questions or additional feedback, please don't hesitate to reach out to our support team at [email protected]. We'll be happy to assist you.
Warm regards,
EMSense Team
M
Marylou · 3 reviews · Experienced 2026-08-04 ·
★★★★★
EM Sense Experience
The company showed what products does and how it worked which really influenced my my purchase decision. They offered other products however they did not enlarge a refusal big enough so you had to really be really careful you were not buying extras you did not want. Overall I am looking forward to trying the product.
Reply from EMSense2026-08-06
Hello Marylou,
Thank you for taking the time to share your thoughtful feedback. We truly appreciate you choosing EMSense and are glad the information we provided helped you feel confident in your purchase decision.
We also appreciate your comments about the checkout experience and optional offers. Feedback like yours is incredibly valuable and helps us continue improving the experience for our customers.
We hope you enjoy using your EMSense product, and if you have any questions or additional feedback along the way, please don't hesitate to reach out to our support team at [email protected]. We'll be happy to assist you.
Warm regards,
EMSense Team
B
Billye M Wilcox · 1 review · Experienced 2026-07-20 ·
★★★★★
I ordered two devices from EmSense
I ordered two devices from EmSense, their ordering system increased my order with items that I did not want. I have tried to return the order #MST7229649 and receive a refund. I have tried several times, with no response from the company. I would not recommend doing business this this company.
Billye M. Wilcox
727-218-3501
Reply from EMSense2026-08-06
Hello Billye,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with EMSense wasn't as expected.
We kindly ask that you check your email inbox for a message from our support team, as we've reached out in hopes of resolving your concern as quickly as possible. If you don't see our email, please check your spam or junk folder. Alternatively, you can contact us directly at [email protected], and our team will be happy to assist you and work toward a resolution.
We appreciate the opportunity to make things right and look forward to helping you.
Warm regards,
EMSense Team
P
Paul Breukers · 2 reviews · Experienced 2026-08-05 ·
★★★★★
Convenient
Ease of purchase and delivery was great
Reply from EMSense2026-08-06
Hello Paul,
Thank you for taking the time to share your experience with EMSense. We truly appreciate your kind words and are so glad to hear that you had a convenient experience with your purchase and delivery.
Your feedback means a lot to our team as we strive to provide a smooth and enjoyable experience from start to finish. If you ever have any questions or additional feedback, please don't hesitate to contact our support team at [email protected]. We'll be happy to assist you.
Warm regards,
EMSense Team
Hello Yaron,
Thank you for taking the time to share your experience with EMSense. We truly appreciate your positive feedback and are grateful that you chose to give us a try.
Your support means a great deal to our team. If you ever have any questions or additional feedback, please don't hesitate to reach out to our support team at [email protected]. We'll always be happy to assist you.
Warm regards,
EMSense Team
J
Jeremy Martinez · 2 reviews · Experienced 2026-08-03 ·
★★★★★
I’m pleased with the product overall
I’m pleased with the product overall. My only complaint is the website was confusing borderline misleading into buying 2 sets (4 overall) but it requires too much effort and added expense to return them so I took the 20% offer to just keep them all.
Reply from EMSense2026-08-04
Hello Jeremy,
Thank you for taking the time to share your feedback. We truly appreciate your support and are glad you chose EMSense.
We also appreciate you letting us know about your experience with our website. Customer feedback like yours is invaluable, as it helps us identify areas where we can continue improving the experience for everyone.
If you have any additional feedback or questions, please don't hesitate to reach out to our support team at [email protected]. We'd be more than happy to assist you.
Warm regards,
EMSense Team
J
James Davis · 1 review · Experienced 2026-08-03 ·
★★★★★
Helped out a lot
Helped out a lot. Glad I bought it. Will continue to use it.
Reply from EMSense2026-08-04
Hello James,
Thank you for taking the time to share your experience! We're so pleased to hear that you're happy with your purchase and appreciate you choosing EMSense.
Your feedback means a great deal to our team, and we're grateful to have you as part of the EMSense community. If you ever have any questions or additional feedback, please don't hesitate to reach out to our support team at [email protected]. We're always happy to help.
Warm regards,
EMSense Team
I have just begun using your foot massage it feels great on. I wear nightly while watching TV to take the tightness out of my legs after my busy days. It helps to relax the muscles so I sleep better at night.
Reply from EMSense2026-08-04
Hello Karen,
Thank you for taking the time to share your experience! We're so pleased to hear that you've been enjoying your EMSense foot massager and that it has become part of your evening routine.
We truly appreciate your feedback and are grateful you chose EMSense. It's wonderful to know you're finding the device comfortable and enjoyable to use after a busy day.
If you have any questions or would like to share more feedback in the future, please don't hesitate to reach out to our support team at [email protected]. We're always happy to help.
Warm regards,
EMSense Team
M
MIKE · 2 reviews · Experienced 2026-08-04 ·
★★★★★
Would like a stronger massage and longer battery
Would like a stronger massage, even on the red setting is not strong enough, and needs a better battery, both my wife and I use them for 30 mins each and there are only about 5 mins or so of charge left on them. So we have to recharge them every day for the next days use. Delivery was good took about 10 days from order date, delivered to door by USPS. Company kept us informed and asked for our feedback.
Reply from EMSense2026-08-05
Hello Mike,
Thank you for taking the time to share your experience with EMSense. We truly appreciate your detailed feedback and are grateful to hear that you had a positive overall experience with us.
Your comments are valuable to us and help us continue improving both our products and the experience we provide to our customers. If you have any additional feedback, questions, or need any assistance, please don't hesitate to reach out to our support team at [email protected]. We'll be more than happy to help.
Warm regards,
EMSense Team
C
Colin · 5 reviews · Experienced 2026-07-23 ·
★★★★★
Excellent product with timely delivery
Excellent product with timely delivery. The blood circulation in my feet is improving dramatically. The numbness in my is disappearing. Over very very satisfied customer 👍.
Reply from EMSense2026-08-04
Hello Colin,
Thank you for taking the time to share your wonderful feedback! We're delighted to hear that you had a positive experience with both your order and EMSense, and we truly appreciate your kind words and support.
It means a great deal to our team to know you're happy with your purchase. Thank you for choosing EMSense and for being a valued member of our community.
If you ever have any questions or additional feedback, please don't hesitate to reach out to our support team at [email protected]. We'll be more than happy to assist you.
Warm regards,
EMSense Team
S
Sergei · 6 reviews · Experienced 2026-08-04 ·
★★★★★
Great experience
Reply from EMSense2026-08-05
Hello Sergei,
Thank you for taking the time to share your experience with EMSense. We're so pleased to hear that you had a positive experience with us.
We truly appreciate your support. If you have any additional feedback or questions, please don't hesitate to reach out to our support team at [email protected]. We'll be more than happy to assist you.
Warm regards,
EMSense Team
A
Anthony Doherty · 30 reviews · Experienced 2026-07-04 ·
★★★★★
Do not deal with emsense under any…
Do not deal with emsense under any circumstances they took £69.97 out of my account via pay pal they doubled my order and said I must have pressed the wrong button within 1 minute of ordering I tried to cancel but they said it’s to Kate as all their goods are parcelled up ready for delivery and they had already sent the goods out via evri despite the fact I still didn’t get them for 10 days they keep saying they can’t do anything because I reported it to pay pal who by the way do not want to know so beware emsense are a scam co and the ankle wraps I ordered have to be charged up for 3 hours after every use it’s a con so beware
Reply from EMSense2026-08-05
Hello Anthony,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with EMSense hasn't been as expected.
Our support team has sent you an email and hopes to help resolve the issue as quickly as possible. If you haven't seen it yet, please check your inbox (and spam or junk folder, just in case). If you still haven't received it, please don't hesitate to reach out to us directly at [email protected], and our team will be happy to assist you right away.
We truly appreciate the opportunity to make things right and look forward to helping you.
Warm regards,
EMSense Team
A
Anna R · 1 review · Experienced 2026-07-17 ·
★★★★★
Delivery was within a reasonable time
Delivery was within a reasonable time
Wish the battery time was better
Reply from EMSense2026-08-05
Hello Anna,
Thank you for taking the time to share your experience with EMSense. We truly appreciate your feedback and are grateful that you chose our product.
Your comments are valuable to us as we continue working to provide the best possible experience for our customers. If you have any additional feedback or questions, please don't hesitate to reach out to our support team at [email protected]. We'll be more than happy to assist you.
Warm regards,
EMSense Team
n
norma fox · 4 reviews · Experienced 2026-07-31 ·
★★★★★
Customer support very helpful with…
Customer support very helpful with returns, but found the order process confusing. Things added l did not want but didn't see full order form until order processed.
Reply from EMSense2026-08-05
Hello Norma,
Thank you for taking the time to share your experience with EMSense. We truly appreciate your thoughtful feedback and are grateful for the opportunity to hear about your experience.
Customer feedback like yours helps us continue improving every aspect of our service. If you have any additional feedback, questions, or need any further assistance, please don't hesitate to contact our support team at [email protected]. We'll be more than happy to help.
Warm regards,
EMSense Team
R
Rhonda · 2 reviews · Experienced 2026-03-30 ·
★★★★★
I ordered two Emsense foot massagers in…
I ordered two Emsense foot massagers in April, 2026.
The online ordering software selected the monthly 9.99 physiotherapy support. It would not allow me to decline this. In my attempts to uncheck this option, it processed the order any way. I have contacted EMS around 8 times via the EMS HELP DESK. Obviously AI not real people but “MIA” tells me to log into my EMS subscription management site I have repeatedly tried that, but all I get is the reply saying a code will be sent to my email so I can log into and then AI “Charlie” replies there is no account under my email address.
They can sure find it every month now for four months and BILL my credit card for the so called “support”.
So far they owe me $39.96 and if this isn’t a SCAM, I don’t know what is.
I am at a loss as to how I can stop them from bleeding my credit card like this. My last email to AI “Mia” requested that an actual real live human being call me. And I provided it with my cell #.
RESOLUTION
The company contacted me and offered useful help. I appreciate their attention to my dilemma, and am very happy to have arrived at a mutually acceptable resolution.
The product itself has never been the issue. I have two of the foot massagers and they both work quite well.
Thank you for your help in getting this resolved.
Reply from EMSense2026-08-05
Hello Rhonda,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with EMSense hasn't been as expected.
Our support team has sent you an email and hopes to help resolve the issue as quickly as possible. If you haven't seen it yet, please check your inbox (and spam or junk folder, just in case). If you still haven't received it, please don't hesitate to reach out to us directly at [email protected], and our team will be happy to assist you right away.
We truly appreciate the opportunity to make things right and look forward to helping you.
Warm regards,
EMSense Team
THE OVERALL EXPERIENCE WAS GREAT, SO IF AND WHEN I DECIDE FULLY ABOUT WHICH PRODUCT IS BEST FOR ME, I'LL HAVE MORE TO SAY ABOUT THE PRODUCT BUT I'M STILL IN THE EXPERIMENTAL STAGE...
Reply from EMSense2026-08-05
Hello Katherine,
Thank you for taking the time to share your experience with EMSense. We're delighted to hear that your overall experience has been a positive one.
We appreciate your support and are grateful that you've chosen to give EMSense a try. If you have any questions or would like to share more feedback as you continue using the product, please don't hesitate to reach out to our support team at [email protected]. We'll be glad to assist you.
Warm regards,
EMSense Team
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