This is the official EMSense Trustpilot profile. EMSense is dedicated to creating thoughtfully designed at-home foot massagers that support relaxation and everyday comfort. Our goal is to make foot care simple, accessible, and enjoyable, whether you are unwinding at the end of a long day or looking for a moment of comfort as part of your daily routine.Each EMSense foot massager is developed with ease of use in mind, combining gentle massage settings, optional warming comfort, and a supportive wrap design to create a soothing and relaxing experience. Our products are intended for everyday use at home and are designed to fit seamlessly into real life, with no complicated setup or learning curve.We focus on quality, reliability, and continuous improvement, refining our designs over time to enhance comfort and overall user experience. Customer feedback plays an important role in how we evolve our products, and we value honest, transparent reviews from real customers.On this page, you will find genuine feedback from verified buyers who have purchased EMSense foot massagers and chosen to share their experience. All reviews reflect individual opinions and personal use, helping future customers make informed decisions.Thank you for visiting the official EMSense Trustpilot page and for being part of the EMSense community.
Written by the business, not verified by us.
Is EMSense legit?
EMSense (tryemsense.com) has a 3.9 out of 5 rating on OK.one, based on 226 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 77% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-09-04.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers truly love the foot massager, finding it exceptionally comfortable, very easy to use, and highly effective at reducing pain, swelling, and numbness in their lower legs and feet. Consumers note that the device heats up nicely and provides a deeply soothing massage that significantly improves daily mobility and relaxation.
However, some people mentioned frustrating issues with the ordering process, noting that extra items were frequently added automatically and refunds were difficult to obtain. A few reviewers were not happy with refund delays and customer support, stating that getting their money back took far too long.
Auto-generated from all reviews of this business. For reference only.
No Delay in receiving..The Products Really works..I need things to make since ..And This Product does that...Thanks for advertising what it is suppose do...AND IT DOES...MUCH LOVE ❤️
Reply from EMSense2026-08-03
Hello Peggy,
Thank you for taking the time to share your wonderful feedback. We're delighted to hear that you had a positive experience with both your order and EMSense.
Your kind words and enthusiasm truly mean a great deal to our team. We work hard to provide a comfortable, easy-to-use, at-home solution, and it's incredibly rewarding to know that you've been happy with your overall experience.
If you ever have any questions or additional feedback, please don't hesitate to reach out to our support team at [email protected]. We'll be more than happy to assist you.
Warm regards,
EMSense Team
V
Vanessa Arnold · 2 reviews · Experienced 2026-07-11 ·
★★★★★
Just this side of legal…
The order process ensures that you add more items to the order than you actually wanted as there appears to be no way of getting to the payment page without doing so, but payment for the first item has already been taken so if you abandon the process at that point it has still cost you money. If you use PayPal that first payment is set up as a recurring one so that money can be called repeatedly without you being asked to authorise it. This means people are being charged for non-existent ongoing advice etc. If you try and cancel the order immediately you are told the items are already dispatched so you have to wait for them to arrive and then go through the returns process. That process is lengthy, and you are offered a 15% and then a 30% refund to keep the items. If you insist on a full refund then you are given a returns number - however, you have to pay the cost of the return, which is not added to the amount refunded. Do not touch this company with a barge-pole. They are out to get as much money from you as possible. I have no idea whether the devices are any good or not as they are sitting unwrapped awaiting return. We will give a daily update as to this return until the company does the right thing and returns my money.
Reply from EMSense2026-08-03
Hello Vanessa,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with EMSense wasn't as expected.
Our support team has sent you an email in the hope of resolving this issue as quickly as possible. When you have a moment, please check your inbox (and your spam or junk folder, just in case) and reply to our message so we can continue assisting you.
If you haven't received our email, please don't hesitate to contact us directly at [email protected]. Our team will be happy to look into your concerns and work toward a resolution as quickly as possible.
Warm regards,
EMSense Team
G
Graeme Stuart · 2 reviews · Experienced 2026-07-27 ·
★★★★★
Very happy with progress after 6 days…
Very happy with progress after 6 days usage Hopefully will see more improvement in coming weeks
Thank you definitely worth trying
Graeme
Reply from EMSense2026-08-03
Hello Graeme,
Thank you for taking the time to share your experience with EMSense. We truly appreciate your kind feedback and are delighted to hear that you've had a positive experience so far.
Your support means a great deal to our team, and we're grateful that you chose EMSense as part of your wellness routine. We hope you continue to enjoy using your device, and we sincerely appreciate your recommendation.
If you ever have any questions or additional feedback, please don't hesitate to reach out to our support team at [email protected]. We'll be more than happy to assist you.
Warm regards,
EMSense Team
C
Colin Guy · 20 reviews · Experienced 2026-08-01 ·
★★★★★
Marked improvement.
I have only been using the massagers for a week and I have noticed an improvement in my feet and lower legs. I shall continue to use them and see what happens.
Reply from EMSense2026-08-03
Hello Colin,
Thank you for taking the time to share your experience with EMSense. We truly appreciate your kind feedback and are delighted to hear that your experience with our product has been a positive one.
We're grateful that you've chosen EMSense as part of your at-home wellness routine. Our goal is to provide a comfortable, easy-to-use solution designed to support overall foot comfort and circulation, and your feedback encourages our team to continue delivering the best possible experience.
If you have any questions or additional feedback along the way, please don't hesitate to reach out to our support team at [email protected]. We'll be happy to assist you.
Warm regards,
EMSense Team
S
Serge l · 1 review · Experienced 2026-07-19 ·
★★★★★
There was a mix up when I ordered the…
There was a mix up when I ordered the massager, I bought one pair but you send me two, after some emails with Mia, you offer me a 30% reduction if I buy the secobnf pair and I accepted the offer.so everything is going well, just hope that the positive effects of the massager will do as well as in your publicity.
Reply from EMSense2026-08-03
Hello Serge,
Thank you for taking the time to share your experience with EMSense. We truly appreciate your thoughtful feedback.
We're pleased to hear that our support team was able to assist you in resolving the ordering issue and that everything was sorted out to your satisfaction. Providing helpful and responsive customer service is very important to us, and we're grateful for your patience throughout the process.
If you have any questions or additional feedback as you continue using your EMSense massagers, please don't hesitate to reach out to our support team at [email protected]. We'll be more than happy to assist you.
Warm regards,
EMSense Team
D
Dorethy Hill · 2 reviews · Experienced 2026-08-01 ·
★★★★★
Anxiously waiting
Well, I have severe neuropathy, feet swelling, restless leg. Nothing has helped so far and I liked the video on the Emsense. I just ordered 2. One for my sister in law as well. She suffers badly from swollen feet and ankles. I'm very excited to try Emsense and will write a review after I get it and have tried it for a week or so. I'm still waiting for a tracking number but nothing yet. I am in Canada, on a fixed income and was very disappointed in the payment in US $. That makes it almost double. I don't know yet the quality of the product and sure hope it's not a "TEMU" type product made in China
Reply from EMSense2026-08-03
Hello Dorethy,
Thank you for taking the time to share your feedback and for choosing EMSense. We truly appreciate your trust in us, and we're grateful that you've also chosen to share the experience with your sister-in-law.
We understand that waiting for an order can be exciting, and we also appreciate your honest comments regarding pricing and shipping. Your feedback is valuable to us as we continually work to improve the overall customer experience.
If you have any questions about your order, including your tracking information, or if there's anything else we can assist you with, please don't hesitate to contact our support team at [email protected]. We'll be happy to help and ensure you receive the assistance you need.
Warm regards,
EMSense Team
J
Jennifer L Nielsen · 4 reviews · Experienced 2026-08-01 ·
★★★★★
This company tricked me into buying…
This company tricked me into buying more than I wanted. Do not buy this product from their web site. It is duplicative and a scam.
Reply from EMSense2026-08-03
Hello Jennifer,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with EMSense wasn't as expected.
Our support team has sent you an email in the hope of resolving this issue as quickly as possible. When you have a moment, please check your inbox (and your spam or junk folder, just in case) and reply to our message so we can continue assisting you.
If you haven't received our email, please don't hesitate to contact us directly at [email protected]. Our team will be happy to look into your concerns and work toward a resolution as quickly as possible.
Warm regards,
EMSense Team
P
Peter Twigg · 1 review · Experienced 2026-08-01 ·
★★★★★
My wife suffers from chronic neuropathy…
My wife suffers from chronic neuropathy which is a side effect of chemotherapy, whilst she has been using the ankle bracelets for only a week she is noticing a slight improvement which is most encouraging from both a health perspective and psychologically
Reply from EMSense2026-08-03
Hello Peter,
Thank you for taking the time to share your experience with EMSense. We truly appreciate your thoughtful feedback and are so pleased to hear that your wife has had a positive experience with the ankle bracelets so far.
We understand how important it is to find a comfortable, easy-to-use solution that can be incorporated into everyday life, and we're grateful that you chose EMSense. Your kind words mean a great deal to our team and encourage us to continue providing supportive, at-home wellness products.
If you have any questions or would like to share additional feedback, please don't hesitate to contact our support team at [email protected]. We'll be more than happy to assist you.
Warm regards,
EMSense Team
S
Susan Gallagher · 1 review · Experienced 2026-05-04 ·
★★★★★
Barely there
They sent 3 items not 4.
They are weak and barely pulsate.
They turn themselves off presumabley requiring new batteries after around 10 uses.
Reply from EMSense2026-07-31
Hello Susan,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with EMSense wasn't as expected.
Our support team has sent you an email in the hope of resolving this issue as quickly as possible. When you have a moment, please check your inbox, as well as your spam or junk folder, and reply to our message so we can continue assisting you.
If you haven't received our email, please don't hesitate to contact us directly at [email protected]. Our team will be happy to look into your concerns and work toward a resolution as quickly as possible.
Warm regards,
EMSense Team
Great way to warm your feet/heel. The items arrived quickly and were easy to set up and use.
Reply from EMSense2026-07-31
Hello Jody,
Thank you for taking the time to share your experience with EMSense. We truly appreciate your kind feedback and are delighted to hear that you found the product easy to set up and use, and that your order arrived promptly.
Your support means a great deal to us. If you ever have any questions or additional feedback, please don't hesitate to contact our support team at [email protected]. We'll always be happy to assist you.
Warm regards,
EMSense Team
L
Len · 1 review · Experienced 2026-07-18 ·
★★★★★
Ordering through the EMSense website…
Ordering through the EMSense website needs improvement
Reply from EMSense2026-08-03
Hello Len,
Thank you for taking the time to share your feedback. We truly appreciate your comments and are grateful that you chose EMSense.
We're always looking for ways to improve the experience we provide, and feedback like yours helps us identify opportunities to make our website and ordering process even better for our customers.
If you have any additional feedback or questions, we'd love to hear from you. Please feel free to reach out to our support team at [email protected], and we'll be happy to assist you.
Warm regards,
EMSense Team
C
Cathy · 1 review · Experienced 2026-07-26 ·
★★★★★
This helped with the tightness in my…
This helped with the tightness in my feet and ankles, circulation and numbness. The heat felt great
Reply from EMSense2026-08-03
Hello Cathy,
Thank you for taking the time to share your wonderful feedback. We're delighted to hear that you've had a positive experience with EMSense.
It's especially rewarding to know that you enjoyed using the device and found it comfortable as part of your at-home wellness routine. Your support means a great deal to our team and inspires us to continue providing products designed to support overall foot comfort and well-being.
If you ever have any questions or additional feedback, please don't hesitate to reach out to our support team at [email protected]. We'll be more than happy to assist you.
Warm regards,
EMSense Team
M
Margaret rowland · 14 reviews · Experienced 2026-04-16 ·
★★★★★
I have written several reviews…
I have written several reviews regarding EMSense. Not only are they fraudsters and thieves, they then stalk you to keep telling you that you have not used your vouchers. I never asked for vouchers only the goods or cash back. Never use this company they are fraudsters. I have dismissed them. Asked them not to contact me even though they have said they cannot trace my order ( a common excuse looking at the reviews here. Refuse to chase the delivery service THEY CHOSE. Refused to refund my money, now months later they are asking me to use my vouchers. There are no vouchers. Please do not use this company. Illegal, frauds. Thieves. I am retired they abuse the vulnerable. Never use this company. Margaret Rowland
Reply from EMSense2026-08-03
Hello Margaret,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with EMSense wasn’t as expected.
We previously requested some additional order details so we could better understand your situation and help improve your experience, but unfortunately, we did not receive the requested information.
We’d still be happy to assist you. Please email our support team at [email protected] with your order details, and we’ll do our best to help address your concerns.
Warm regards,
EMSense Team
D
Dena · 1 review · Experienced 2026-07-23 ·
★★★★★
I was having significant pain in my…
I was having significant pain in my feet. Had been to the foot doctor several times. Started wearing recommended insoles, did laser on my feet, nothing worked. Within a few times of using this product, I started to notice the swelling of my feet lessening and the pain was a lot less. I was so impressed I took it to my foot doctor. He was very eager to look into it further. Thank you 🙏 I purchased extra for my family to use as well
Reply from EMSense2026-08-03
Hello Dena,
Thank you for taking the time to share your wonderful feedback. We're truly grateful that you chose EMSense and are delighted to hear that you've had such a positive experience with our product.
It means a great deal to our team that you've placed your trust in EMSense and even shared it with your family. Your kind words and support are incredibly encouraging as we continue our mission of providing a comfortable, easy-to-use, at-home solution designed to support overall foot comfort and well-being.
If you ever have any questions or additional feedback, please don't hesitate to reach out to our support team at [email protected]. We'll be more than happy to assist you.
Warm regards,
EMSense Team
And it's definitely ease the pain in my foot from my tendonites and I can find that I can drive a lot longer now without having to switch to cruise control all the time so that's a big plus
Reply from EMSense2026-08-03
Hello Darlene,
Thank you for taking the time to share your experience with EMSense. We're delighted to hear that you've had such a positive experience with our product.
Your kind words mean a great deal to our team and encourage us to continue providing a comfortable, easy-to-use, at-home solution designed to support overall foot comfort and well-being. We truly appreciate your trust in EMSense.
If you ever have any questions or additional feedback, please don't hesitate to reach out to our support team at [email protected]. We'll be more than happy to assist you.
Warm regards,
EMSense Team
J
Joanne Grant · 4 reviews · Experienced 2026-07-15 ·
★★★★★
When ordering
When ordering, I thought the price that was advertised was for two (one left foot, one right foot) But the price was for only one foot. Very confusing on the check side of things. I ordered too much and wanted to return until I found out returns were to go Germany and the price to ship back was $170.00. Not happy about that either.
Reply from EMSense2026-07-31
Hello Joanne,
Thank you for taking the time to share your feedback. We truly appreciate you choosing EMSense and letting us know about your experience.
We're sorry to hear that the ordering process caused confusion regarding the quantity included, and that the return shipping costs were disappointing. We understand how frustrating that must have been.
Our goal is to provide a clear and straightforward shopping experience, and we value feedback like yours as it helps us identify areas where we can improve. If you have any remaining questions or if there's anything our team can do to assist you, please don't hesitate to contact us at [email protected]. We'll be happy to help.
Warm regards,
EMSense Team
C
Carrie · 2 reviews · Experienced 2026-07-30 ·
★★★★★
Betrüger
Had a terrible experience with EMSense. I ordered paid with credit card. Cost of product 37 Euros. I tipped on the correct box with the correct price. After ending transaction, I saw a payment made for 69 Euros and then I got a message card failed.
I ordered again the payment this time was 37 Euros but showed card failed unable to close transaction. I ordered again the same thing and again. Then I gave up. I was so desperate to buy this product for my 92years mother who may not live long again. She has Edema and it is a massage shoe for her swelling feet. About 45 minutes after, I got an Email mail “thank you for your oder we are in process of preparing your product for shipping it may take a few days due to the heavy amount of deliveries. “ Then I looked at my invoice 199 Euros. I cancelled it immediately. To be on the safe side I cancelled it 3 times. Then I got 3 tickets numbers for 3 cancellations from a Bandoo Support Desk. It did not look real at all. I did some research.
EMSense is a fraud company, Adresse in the USA is fraud. Bandoo Support Desk does not exist. The so call company s reputation is : one orders something payment goes thru and one gets get a message credit card failure. Something like that! So of course one would order and order. Not knowing that each time you got that message card failed is because it was already paid and added to your invoice. Please please be aware of this company called EMSense. I cancelled my orders right after. Hope it goes thru and my refund is in on the way! Kept your fingers away from EMSense!!! I hope all these cheaters and frauders will answer to the almighty above because my order was for my mother who is on a wheel chair and her feet are numb and really needed these feet massage shoes. She doesn’t have long to live again . Please be careful!!
Reply from EMSense2026-07-31
Hello Carrie,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with EMSense wasn't as expected.
To help improve your experience and look into your concerns, we requested some additional order details, but unfortunately, we haven't received them yet. When you have a moment, please email us at [email protected] with your order information so our support team can assist you as quickly as possible.
We're committed to helping resolve your concerns and look forward to hearing from you.
Warm regards,
EMSense Team
B
Bill · 1 review · Experienced 2026-07-14 ·
★★★★★
Refund received - thank-you
The issues I encountered ordering this product have been remedied to my satisfaction now.
After many interactions with the support team, I was able to get a full refund for the product (unopened and sent back; my expense incurred, with a tariff fee applied) and recurring “Physiotherapist Assistant” line item.
Lessons learned: be persistent if an issue with an order/billing error occurs. Don’t open any product you didn’t open. Send it back. Support will work to remedy the issue.
Reply from EMSense2026-07-30
Hello Bill,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with EMSense wasn't as expected.
Our support team has sent you an email in the hope of resolving your concern, and we kindly ask that you check your inbox (and spam or junk folder, just in case) for our message. We're committed to working with you to find the best possible solution.
If you haven't received our email, please don't hesitate to contact us directly at [email protected], and our team will be happy to assist you as quickly as possible.
Warm regards,
EMSense Team
L
Lister · 1 review · Experienced 2026-07-26 ·
★★★★★
Like magic
Every day after work I'm using this device to help my leg problems. With in 30 mins o
To an hour, I feel different with my feet
Reply from EMSense2026-07-30
Hello Lister,
Thank you for taking the time to share your experience with EMSense. We're delighted to hear that you've been enjoying using your device as part of your daily routine, and we truly appreciate your kind feedback.
It's wonderful to know that EMSense has become a convenient part of your day. Our goal is to provide a comfortable, easy-to-use, at-home solution designed to support overall foot comfort, and we're grateful you chose to share your experience.
If you have any additional feedback or questions, please don't hesitate to reach out to our support team at [email protected]. We'll be more than happy to assist you.
Warm regards,
EMSense Team
Z
Zion · 1 review · Experienced 2026-07-26 ·
★★★★★
Expirations
I used some other elastic socks with no help
Reply from EMSense2026-07-31
Hello Zion,
Thank you for taking the time to share your experience with EMSense. We truly appreciate your positive feedback and are grateful that you chose to give our product a try.
Your support means a great deal to us. If you ever have any questions or additional feedback, please don't hesitate to contact our support team at [email protected]. We'll be happy to assist you.
Warm regards,
EMSense Team
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