Tuneful, your affordable dream hair.30 Days Free Return Policy.
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Is tunefulhair.com legit?
tunefulhair.com (tunefulhair.com) has a 3.9 out of 5 rating on OK.one, based on 280 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews; 243 of them were added in the last 12 months. Last updated 2026-10-25.
The color of the wig was horrible it wasn’t even blended at the top. It didn’t fit my face what so ever and I’m highly disappointed. A lot of shedding and I have a birthday next Friday I want to cry.
Reply from tunefulhair.com2025-11-12
Hi, friend. We are so sorry that you don't like the wig color. The wig you choose is a blonde-colored wig; the texture is more vulnerable compared with natural black hair. Tuneful hair always offers 30 days free return. You can email us to process the return. We are truly sorry for this inconvience and we are willing to offer you an extra discount for your next order, hope you can give us another chance.
Placed order one OCT 3rd and still haven’t received package. This process going to cause me not to order again.
Reply from tunefulhair.com2025-11-06
Hi, friend
We are so sorry about the shipping issue.
I didn't find your order number by this Trustpilot nickname, would you mind sending me an email to support@tunefulhaircom ? so I can check your package?
Not only our company, but all packages shipped from China have had longer processing times than before since the implementation of the Trump Tax Policy.
We had to choose the new shipping agent to avoid extra tax for our clients, but it takes more time to process.
We are so sorry about this inconvience.And we are willing to send you some compensation for that.
Could you please email us your order number ?
The wig I ordered was not good quality hair to where I can’t even wear it. Also the color is off to where you can tell it’s a wig. Definitely wouldn’t order again.
Reply from tunefulhair.com2025-10-30
Hi, friend.We are sorry that you are not satisfied with the wig color.
The ombre ash blonde color wig you ordered does appear differently in different lighting conditions.We are truly sorry the wig didn't meet your satisfaction.
This is your second order on our website. We really don't want to disappoint you. We have emailed you about this issue. Hope you can give us another chance.
5-7 day shipping is a lie . this company is money hungry they only care about sales . i ordered my wig october 7th at night and it’s october 16th my wig still isn’t here and im trying to have faith that it’ll come tomorrow but this is way over the shipping time . i also still didn’t receive a tracking number after 9 days . i’m stuck with a late drop off fee that i have to send to my hairstylist and im just hoping my wig comes tomorrow because if it doesn’t i swear ill be getting my money back from this fraudulent company . 5-7 days ? yeah right it’s going on 10 entire days and if it’s not here tomorrow then it’s not gonna be here in time at all
Reply from tunefulhair.com2025-10-17
Hi, friend. We are so sorry for this inconvience. Shipping to most countries does take 5-7 working days. But some packages were delayed due to the Chinese national holiday. We feel so sorry that your wig was late,we are willing to cover the extra late drop off fee for your stylist . Please email us at [email protected] will help you out asap.Hope you can give us another chance.
I tried to cancel my hair order because they were observing a holiday and I wouldn’t get my wig in time. They completely disregarded my requests that I made 3 times, via email, and tried to offer at first $10, then $15 and still ship it. I did not want the wig and made it very clear I didn’t want it. They still shipped the wig!! Their website says you can cancel your order if it hasn’t been shipped and to email them but they still ship the goods just so they can get money out of you for having to send it back which from what I’ve seen is around $100. BE CAREFUL! I have all the screenshots of the emails and now have to dispute it with my bank.
Reply from tunefulhair.com2025-10-09
Hi, friend, we are so sorry for the holiday shipping delay. The wig has been shipped out before we got your email, so it can't be canceled. We are truly sorry for this inconvience. I will inform my colleague to check your email record and help you out ASAP.
I ordered my wig September 28th, have not shipped out can’t get ahold of anyone. This is for my birthday and the communication is terrible!!! Just take your payment and don’t communicate whoever said they have great customer support LIED!!!!! Won’t order again from this company I don’t like not knowing anything especially when I paid my hard earned money! 0/10!!!!!
Reply from tunefulhair.com2025-10-09
Hi, friend, we are so sorry for the holiday shipping delay. We have canceled your order and sent you a full refund. We do cherish you as our client. We are willing to offer you some compensation for this inconvience. Hope you can give us another chance.
Customer service was really good, communication was great but the wig is not good at all. Sheds a lot, lace is not 13x6, more like 13x2 if that’s even possible.. I wasn’t able to get a side part without the tracks showing and even with the middle part, still had to work very hard to cover the tracks. Holds a curl good but that’s the least of my worries 😂 I for sure spend over $200 on a wig I will not be able to wear again.. will not order from here again but they are really sweet people.
Reply from tunefulhair.com2025-10-09
Hello, friend. We apologize for the inconvenience. The wig you ordered is a 13x6 lace wig, and we don't even have a 13x2 lace wig on our website. The image in the link shows a wig cap; please check it out. This platinum blonde wig is pre-dyed blonde and more fragile than natural hair. You can try deep conditioning when washing your wig. We value you as a customer and hope you'll give us another chance.
The wig is not human hair first day install was good next day it was tangled and nappy so bad the back is definitely synthetic they only offered me 15$ because of this issue Amazon have the same wigs for much cheaper half human half synthetic
Reply from tunefulhair.com2025-09-25
Hi, friend,
We are sorry that you are not satisfied with your order. All of the products we sell are 100% human hair. You can rest assured that you can find relevant organizations for inspection, and we can also provide assistance and there are a lot of YouTube videos to teach us how to test human hair.Since you ordered a highlight color, this color needs to be dyed with natural colors. Even if the hair on our own head is constantly dyed, it will damage the hair quality. We use hair conditioners to protect the hair during the dyeing process and try to protect the texture of the hair as much as possible.
Truly sorry for this inconvience, hope you can give us another chance to make up for it.
THE WORST COMPANY. I am so disheartened, I spent almost £200 for my sisters wedding ,very expensive in this cost of living . I did it because it’s a special once in a life time occasion. The HAIR turnt COTTON in 3 days so awful. I have tried and tried to reach them but all they said was they would give me $15 dollar refund when I’m British so that £11 and still haven’t even received that. I will be making a TikTok on this as I have 12k followers and warning
Reply from tunefulhair.com2025-09-18
Hi, friend. We are sorry that you are not satisfied with your order. We promise all of our hair is 100% human hair and there are a lot of YouTube videos to teach us how to test human hair. The Blonde highlight wig may appear more vibrant compared to natural color wigs, but it is made from 100% human hair. The hair was bleached and colored to this style . Hope you can give us another chance to make up for you.
If I can give a zero rating I would. I bought a wig, it took 2 weeks to arrive. Quality was crap and we wanted to return it. Turns out I have to ship it back to China. That's $70 to ship a $150 wig within 30 days. That's ridiculous. We went on vacation for 3 weeks the day after we got the wig so I didn't have enough time to return it within the 30 day window. They offered to give me a $15 credit which I have yet to receive. This company is a scam. DO NOT BUY ANYTHING FROM THESE SCAMMERS.
Reply from tunefulhair.com2025-09-18
Hi, friend. We are sorry for this inconvience. The wig you chose is a special customised wig and it takes 5-7 working days for production before shipping out.We do accept 30 days no reason return. And the return fee usually is 15-20 usd.If you choose the USPS or Fedex the shipping fee may be cheaper. We are truly sorry.
I buy alot hair from alot of vendors but this place is a scam....bought almost 300 dollars on two wigs...the next day they started to ask me to send a picture ID and credit card information when they already took my money...I ask for a refund and have yet to get it....It was for a birthday and they totally scammed me.
Reply from tunefulhair.com2025-09-18
Hi, friend. We have sent a full refund since you refused to confirm the payment details. The bank informed us that we need to confirm the transaction with the card owner before we ship the package out, since the payment is under high risk. We meet many credit card scammers, so we have to help the credit card owner to avoid risks. Sorry for this inconvience.
The shipping information is vague and the hair quality is awful. AND THE CURL PATTERN AND COLOR DID NOT MATCH WHAT I ORDERED. Never again.
Reply from tunefulhair.com2025-09-18
Hi, friend. We are sorry that you are not satisfied with your order.The shipping information can be found in the email we sent. For the ginger brown loose wave wig you chose, the color may look different in different lights, and you can check the different wig pics in our website to see the color difference.Truly sorry for this inconvience, hope you can give us another chance to make up for it.
This company is fraudulent! The company provided FedEx with insufficient information, which resulted in the package being delivered to the wrong address. I informed them that I never received the package. They placed a claim with FedEx and were reimbursed for the misdelivery. I went through Klarna to pay them, but since I never received the package, I told Klarna I would not pay and that the merchant would have to refund them. The merchant has been dishonest, claiming they are investigating, but they have not processed any claims. They have also been experiencing difficulties with communication due to their location. I had to do several calls and emails to Klarna and FedEx to show proof. I purchased a product in June. I'm still in the matter of resolving. Klarna has now filed a complaint against the company for sending falsified shipping details, suggesting I received the product. Do you know Tuneful Hair dared to ask me to cancel the dispute? They are greedy, keeping the money from Klarna and FedEx. We are now waiting for the response from Tuneful Hair, as I have highlighted that I never received the package and that they have been dishonest in their emails to me. This can result in Klarna not wanting to partner with them. Tuneful Hair has caused stress, affecting the reputation with Klarna. I would never order from them. If they are dishonest about shipping, I can imagine the quality of the hair. You know, customer service people don't care. It took at least 10 calls to get one person to hear me and take action.
Reply from tunefulhair.com2025-09-18
Hi, friend.We are truly sorry for this inconvience. This is your second order on our website, and we really don't want this to happen to you. The shipping investigation usually takes 2-3 weeks. We need to get the investigation report so we can file the claim for you. And we sent you the refund at once when FedEx confirmed the loss of the package. Again, we are sorry for this, hope you can give a chance to make up for it.
Could someone tell me where this company is?They sent me a address somewhere in China an a phone number when I tried to call them the number is invalid I have international calls on my phone. There not a good website to buy wigs from they offered me 20 percent off I said no then they said 30 this wig they sent me looked like a sheep's ass don't order from this website the wig was $119 dollars for fake shit!!!!!!;
Reply from tunefulhair.com2025-09-18
Hi, friend, I noticed that you got a full refund for your order. Our company is located in China, but we have a warehouse in the US. The phone number on the shipping label is our warehouse number from CN, so it can not be reached from the US. We are so sorry for this inconvience.
The wig is synthetic it's the ugliest wig I've ever seen I was scammed
Reply from tunefulhair.com2025-09-18
Hi, friend. We are sorry that you are not satisfied with your order. We promise all of our hair is 100% human hair, and there are a lot of YouTube videos to teach us how to test human hair. The kinky curly wig may appear more fluffy compared to natural texture wigs, but it is made from 100% human hair. The hair was bleached and colored to this style . Hope you can give us another chance to make up for you.
Hello, friend. I don't think you are a customer who has placed an order on our website. And I didn't find any order under your name. We haven't had any customers from Vietnam since 2023. This is the third bad review your IP has posted on our account. If you have any questions, please contact our customer service directly. Please stop leaving bad reviews on our website.
Hi, friend, we are so sorry that you are not happy about the shipping.We were testing shipping companies to make sure our clients don't need to pay the tariff. And the shipping time is 5-7 working days,we will work harder to find a more efficient shipping way.So sorry for this inconvience.
We are affiliate marketers, we help them sell but they don't pay us commission. When we want to receive affiliate marketing commission, they said they stopped the program a long time ago. Why stop but we can still register, that is a ridiculous lie. Let's pay us the commission
Paid $500 for 2 wigs for my birthday and videoshoot Never received my order because of the fedex worker not doing instructions they said they can help me if the fedex worker messed up I have proof the FedEx said they would redeliver instead of solving the issue they just ignored me $500 dollars down the drain they’re money hungry does not care for there customers
Reply from tunefulhair.com2025-09-18
Hi, friend. We are truly sorry for this inconvience. If the package was lost by FedEx, we can help you file a claim. I can not check your order without your name or email address. Could you please email us at [email protected]？We will help you out ASAP.
